-
November 2023 by Nathan Schubert
Gentlemen in the store were nice and got me the plan I wanted and phone I wanted. Paid $126 in the store and told me that was payment for activation fees and that my next bill and subsequent bills would be $109. Also traded in my phone for a promotion of $800 off any device. My first bill was $224 which had activation fees and did not reflect my trade in. Called the store and they nicely said that's how it is. Don't even go to Russell cellular, go to an actual Verizon store if you want it straight.
-
November 2023 by Tony Jimenez
This company will rob you. The sales rep don’t know the products they sell and will lie to you. They also will take a device refund it and then mail it out to whatever address they want any tell you that you have the device and you still owe the money. Go to the corporate store do not buy anything from this place.
-
October 2023 by Kayoung Kim
I upgraded to I Phone 15 Pro Max from this branch. Brandon was really kind and patiently explained things to me. Even though I am not a native speaker. I 100 percent recommend this Verizon. I’m looking forward new phone.
-
October 2023 by Kay Kim
I upgraded to I Phone 15 Pro Max from this branch. Brandon was really kind and patiently explained things to me. Even though I am not a native speaker. I 100 percent recommend this Verizon. I’m looking forward new phone.
-
October 2023 by Tom “Bob” Sandam
Trevor was great! He walked me through the entire process and got me a great promotion for my new phone. I would highly recommend Trevor and this store for any of your Verizon needs.
-
October 2023 by EL
I just went into buy a Iphone 15 Pro Max and it was amazing. I was talking with Brandon today, and he was very patient with me and he was explaining all the steps. I am looking forward to pick up my phone and enjoy my new phone in the future. Im also looking forward to do more business with Brandon as well. Thank you. If you are in Lindale, 100% recommend!!!
-
August 2023 by N Rest
I was sold a new phone under the trade-in promotion back in September 2022. The lady working did not tell us any of the details which included you must keep the line for 36 months or transferring lines would nullify your trade in credit. Now I am stuck with $400 in phone payments and ripped off of my phone trade in last year. Beware of this business not correctly informing its customers. Go somewhere else.
-
May 2023 by Brooke Bragg
Lawson, the store manager, was extremely helpful and courteous in our upgrade of new phones. He was very patient when our old phones were not cooperating, will definitely come back for any phone needs. 5 stars for customer service but would love to see some more comfortable seating for the long process
-
January 2023 by Joe Wayne Harper
Went into Verizon to pay my bill by check. I was told they do not except checks. I then pulled out me credit card and they said they do not take credit cards. They said I need to either go on line and pay the bill or pay in cash. Went to the bank got the money and went back to pay in cash. They said they didn't have change since the amount was 20 cents over, so I pulled out a quarter. They said I paid too much and they didn't have change. They finally said they would skip the change. I called Verizon and ask if this was their policy to not except checks or Credit cards. They called several Russel Cellular dealers and they assured her that this was their policy. I question a business in the 21st century not taking credit cards or checks. Might want to consider another Cellular service.
-
December 2022 by Kevin Valentine
Did not have any home devices that provide internet type sevices.
-
August 2022 by Dwayne Jones
Great Service !! Your people need a Raise !!
-
August 2022 by CeAnn B Snodgrass
VERY helpful.
-
August 2022 by Sarah Barger
I was very pleased with the attention and service at Verizon Russell Cellular in Lindale.
-
August 2022 by David Ripley
It would have been great if the process didn't take so long.
-
August 2022 by Mary Thompson
Yera was very friendly and helpful. A pleasure to work with!
