Cell Phone Stores near Liberty Hill, TX

“I visited this Liberty Hill location on Sept 8, 2022. I was fortunate to have Antonio assist my sister and me with purchasing the 'right' phone for my sister who lives in a nursing home. He was patient, informed, and went beyond the usual approach to helping us and making sure that her needs were met. It is challenging to find a smart phone that older people can use easily. Thank you, Antonio, for all your efforts to make this endeavor successful. We will definitely be back to see you.”

“Shaun at the Verizon store on Crystal Falls in Leander is AMAZING!! He is extremely knowledgeable and worked very hard to get me and my family the best deal. :) I will always go to this store with any of my Verizon needs.”

“Kristi was very helpful, pleasant, and informative. She perfectly placed my screen and camera protector on in a snap! Good place to visit for your smart ph needs.”

“Nick from the Cedar Park location was very helpful in a very stressful situation we were in trying to get a new phone and he went over all possible options to help us get the best deal! Highly recommend him! :)”

“Tacsha is fantastic! She is always ready to help and has a great smile. She was patient with me even when I couldn't make up my mind. Thank you for making my experience easy and fun!”

“Ran in this afternoon to try and figure out a problem with making calls from my iPhone. Geoffen pronounced “Jeffen” was awesome.? He immediately diagnosed the problem within a minute!?????? We were out the door and on our way within 2 minutes of walking inside! ??‍♀️? Thank you!!!?”

“I visited here the evening of when Att had their massive outage . 2 young men were working. One had just finished his shift at H-E-B and was still wearing a shirt. The other one was the manager. They had already had a long day due to all the Guests that had been calling and coming in upset about not having service. Didn’t stop them from handling my strange issue with courtesy and patience. They went above and beyond, and I appreciate their service and Crickets service in general. It’s always been a pleasure compared to using Verizon and AT&T for years. I don’t have to wait long to get help whenever I call and whenever I visit a store whether it be a Corporate cricket store, or a private owned. It’s obscene how much more affordable and the amazing coverage. I meant to review this visit last week, but it hasn’t slipped my mind how helpful and how grateful I am for the long time it took them to help me they even threw in a Sim card knowing that I couldn’t access my phone for payment it’s incredible. Don’t see much of it these days so thank you! I highly recommend visiting this location for new service and phone purchases.”

“Wow is this a clean Walmart. It seemed larger than the one I usually go to. This is a super Walmart with groceries on one end and house goods the other end. I needed a few things, and it was easy to find everything. I was in and out pretty quickly.I used the self check out, as that's pretty much the only way to cash out now. Check out was easy. And I was on my way.”

“STEVEN IS THE MAN! This guy just made our lives so easy. We went in to switch from AT&T. He walked us through the processes and made it as easy as it could've possibly been. He also suggested apps to help regulate the kids internet usage and didn't mind us asking lots of questions. He even looked up our address on the T-Mobile coverage map so we could see how strong of a connection we'd have from home. We're paying $70 less per month with T-Mobile and got a new phone for free! Highly recommend the switch BUT this review is for Steven. Give the man a raise and a bonus!”

“I had been having problems with my phone all day and was not in a good mood. I walked in and it was very busy around 6pm, I waited about 15 minutes and was helped then . Zain was very helpful and knowledgeable. He truthfully turned my mood around and made my day! Very nice guy and fluent in helping me fix my issue. This had been my chosen location for years and I have never been disappointed”

“Called about Hotspot. John answered the phone and asked to stop by the store for him to check the capability of my ohone and the plan that I have.
When I came in, Eddy had me on a short wait. I heard him politely and patiently helping the lady before me.
When it was my time, he did the same. He gave me options. He was not trying to sell me services, instead he explained what is best for me.
I have been a general manager in hospitality for decades. I value hospitality.
We hear complaints far more often, and Eddy should get a shout out.
Customer service is scarce these days. Thank you Eddy, and T Mobile for employing associates with great service.”

“I ended up in this store after pure frustration after trying to deal with Verizon on the phone and being transferred a million times with no one actually resolving my issue. I received absolutely garbage service through their phone system and reps. Verizon made two huge mistakes and long story short because of their mistakes with a cancelled phone order (within minutes of ordering it) and a porting request that was NOT cancelled - I ended up with Verizon service.

Dylan B in this location was the only one, literally in the entire company, that took ownership of the issue (and the challenge) and sat with me for a few hours to get me up to a point where I actually had a working cell phone with my normal number working. He even took the time to show me the new 5G service while we waited and recommend some new phone cases. I will say he was able to get much better phone support service when he has to call in for help and identified himself as an employee.

At the end of my store visit, I shook Dylan's hand, and said "Thank you, you are the only one who helped me".

So, if you are looking to visit this store for new services or help with your existing services, I highly recommend that you just ask for him directly and let him take care of you.

To the Verizon Corporate person that will be reading and responding to this review: I want you to forward my review to everyone from Dylan's direct supervisor and then everyone within three jumps of the org chart so they can see this. Dylan needs a his career path expedited. He has far greater potential to make an impact on the company in a greater role. Dylan is exactly what "Bench Strength" looks like and you need to act on it and invest in him.

Also to Verizon Corporate: You made two ultra major screw ups that have basically forced me to be with your carrier. I am respectfully asking that whenever my "return" is completed (that should have never been shipped in the first place) that the $50 restocking fee is waived. I also have two phone lines right now technically that had to be done as a workaround to fix your two ultra major screw ups... I want the temporary line that was created credited in full as I am not even using a second line.”

“I recently visited the Spectrum store on Whitestone Blvd in Cedar Park, and I had the pleasure of being assisted by Christian. From the moment I walked in, it was evident that Christian went above and beyond to ensure my visit was nothing short of exceptional.First and foremost, Christian greeted me with a warm smile and a genuine eagerness to assist. His knowledge about the products and services offered by Spectrum was impressive.What truly stood out during my interaction with Christian was his patience and willingness to address all my questions and concerns. He took the time to explain things to me and answer my questions. I never felt rushed or pressured to make a purchase, which made the entire experience comfortable and enjoyable.Moreover, Christian demonstrated exceptional professionalism and courtesy throughout our interaction. His friendly demeanor and positive attitude created a welcoming atmosphere in the store, making me feel valued as a customer.Thank you, Christian, for your exceptional service and for exceeding my expectations. You have truly set a high standard for customer service, and I am grateful for the outstanding experience you provided.Sincerely,Feryal Dohni”