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July 2024 by Philip Morales
They need to hire more teller's. Horrible experience. I just left waited for 30 minutes. Long lines, all I was going to do was deposit, I left. I'll just have to go on Monday. If it's not full again. Don't waste time waiting time. Is an hour easy. Horrible experience.
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August 2022 by Peter De Leon
These bank are a joke only having 2 teller's jajajaja and they want our business go screw yourself you waste a lot of time here
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July 2022 by Francis Elizondo
(Translated by Google) It is the worst bank of allThe application fails, the ATMs fail, the representatives do not solve a transaction problem, etc. I will cancel my account here since it is really horrible and zero accessible(Original)Es el peor banco de todosFalla la aplicación, fallan los ATMs, los representantes no te resuelven un problema de transacción etc. Yo cancelaré mi cuenta aquí ya que en verdad es horrible y cero accesible
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March 2022 by Irma Carmona
(Translated by Google) A single cashier for many people. Too slow. It is definitely not the best customer service they can give.(Original)Una sola cajera para mucha gente. Demasiado lento. Definitivamente no es el mejor atención que le puedan dar al cliente.
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March 2022 by Ike I.
There is always one teller and there is usually a line and it does take awhile. Would like to see manager assign someone else to help out.
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March 2021 by Jaime Garcia
I dont like that I wasn't able to contact my local store due to the new automated call. I called to ask a question and I was waiting for someone to answer but i only heard advertisers. Now I will drive to the store for that question.
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April 2020 by Laura Cantero
They take life !!! The worst IBC here
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July 2018 by Desiree Hernandez
There never enough people . The place is always packed . If you dont have all day just look for another bank they cant help I hate it.
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February 2018 by Priscilla Urieta
Great staff..
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August 2017 by moniz1970
Friendly cashiers, but line very slow because there are 1 or 2 cashiers only.
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February 2017 by FRANCISCO Hinojosa
Too little personel, to attend custumers. Very disapointed at this Bank I used to come alot to this site in the past two years. and staff where great. But now there staff members arent doing anything just sitting down the computer just pretending working. Definate bad service. I would rather go to commerce bank in Blaine street.
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September 2016 by Maria & John
Love the service. Very professional and friendly. Anthony was awesome very recommended.
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May 2016 by Maria & John
Love the service. Very professional and friendly. Anthony was awesome very recommended.
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October 2010 by Narda Ruckman
This branch has to be on of the most unprofessional, untrained, unprepared, uninformed banks in Laredo. It ranks "way up there" in the WORST BANKS in Laredo; aside from Compass Bank (which is twice as bad). The tellers hang out in one station, sitting on the counters and/or desks and talk to you from afar saying they can't help and advise you to call 800 numbers for service. I was with them for less than 6 months before closing my account.
