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July 2024 by Khan Abraham
I wanted to open an account for my daughter. During the checked in process, the front desk lady was acting like she owns it. Very rudely she throws the card to us and asked to sit in the lobby. After waiting too long, many customers came after me but they were called before me and our turn didn’t came in. There were a senior couple went to the desk and I figured out that you should not be that rude to a customer to leave the branch without service. Then I went to the front desk lady and asked what what’s going on she said if you want to be called just sit there. I asked for a manager she called the manager right away and a manager came in when I wanted to tell what’s going on she said you are free to go if you don’t want our service. I said ok and I left, however I was not the only one who left without any service there a couple who left too.
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May 2024 by Austin Rodriguez.
Not going to lie, I’ve been in the branch less than 3 times since starting my account years ago. Customer service has never been an issue and I’ve loved them. Went in today and couldn’t even add my wife to my bank account without jumping through hoops. I was made to wait in the lobby before finally being called back just to be told to call to call customer service. Called customer service and was just told to speak to the branch. Whatever lady we were working with seems to need to be trained a little better or something I don’t know. Good for the most part when you call and don’t deal with the people inside, but my suggestion if you’re going to have to call customer service/do it online anyways is to just use USAA.
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April 2024 by Kerrianne Rolle
Anytime I ever go in there, my problem is quickly addressed by a banker and it is quick and easy to fix my problems whether with my login on my app, taking cash out, learning financial literacy and it's quick and easy to make a bank account or savings account of any kind. The customer service is always nice ?
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March 2024 by Mario Rodriguez
I was shocked and humiliated by the teller's behavior at Navy Federal I walked in with a simple issue with my debit card, but instead of helping me, she berated me, making snide comments and talking down to me like a child. Her condescending tone and eye-rolling made me feel belittled and disrespected. I left feeling frustrated and embarrassed. This kind of treatment is unacceptable and I expect a higher level of customer service from my bank.
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January 2024 by Will B
Was greeted when I walked in and quickly checked in. The service rep that took care of me was very professional, courteous, and prompt. I don't see the issues that people have with this bank. But everyone that I talked to displayed a positive attitude and was willing to assist with any issues. I recently became a member of Navy Fed and I will continue to use their services.
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January 2024 by Ronald Baker
If anyone is doing auto loan business with Chante, then I highly recommend avoiding her. Listed below were the following unprofessional customer services she provided me on my day off from work. The day of this incident was 12/15/23 approximately at 1-3pm.1. Rude and interruptive: When I just arrived back to pick up my auto refinancing check from Navy Federal with other documentation, I needed to deposit money into my account as a first-time member. I asked Chante if I could transfer $5 into my...? Then she interrupted by her reply "no you can not transfer money over to your account without having at least $5 in you savings account!" I then replied,"That's what I was about to ask. " May I transfer $5 cash to become a member, please? Then she said, of course leaving me confused.2. Degrades customer understanding: I asked her how I can make auto payments in Navy Federal app? What documents do I need to mail? I was provided a check, 2 envelopes, and 4 papers I've never seen but was given without any kind of in depth explanation. Her responses were limited with acronyms I wasn't familiar with, new finance systems or procedures I told her can you please explain throughly? I've never refinanced for auto before. This is my first time, so I would like to understand better. She shrugged her shoulders, rolled eyes, and gave negative attitude by saying "I'll dumb down your questions more for you since these are a waste of my time! She didn't want to show me on Navy federal app how I make payments to them for auto monthly payments. She yelled "your loan will populate after 90 days of the title received in our bank". Concerning the documents to mail to Gm financial for the payment of the title to be refinance, she gave me careless and misguided information. She said, "You can mail your check from us in the green letter or any letter from us or your own. You need to mail it in the green letter for them to mail the title to that address!" However, after speaking to her supervisor, they said that was incorrect on the mailing & payments on their app when I reported it afterwards.3. Unprofessional presence/communication: she wanted the mileage and serial # on my car. I told her I gave it to Jessica the other loan representative before her when I did the paperwork. I said I can get it from my car if you can't find it. She replied "Hurry up, Hurry up! I ain't got all day for this! I have somewhere to be!" I ran to my car when it was pouring rain badly and got it for her, then she said I don't need it anymore. I got it from Jessica. I replied, "Your attitude isn't professional. This is my day off. This is my first time doing auto refinancing, and I don't like this. I'm the customer here, I don't work here to be treated like this. " She replied, " I understand, but I answered your questions 6 times!" I said,"You told me acronyms I'm not familiar with, never defined your financial systems even when i asked politley can you expalin better for someone new? I've never experienced this new sytem for auto refinancing. "4. Does not recognize customers rights: as the conversation was getting heated I asked "what's your name"? She didn't say. She replied "what are you questions Ronald!!" I said I'm reporting you to the supervisor because I'm paying your company for my services and don't want to be treated like this unprofessionally".Overall Feedback: Supervisor was extremely helpful after this incident sadly, Jessica (other loan representative prior to Chante) was very excellent in her job when I first had her for my auto refinancing rep. She answered all my questions and actually made an effort to help me understand auto refinancing especially towards interest rates. Unfortunately, when I arrived back to collect the check to mail off, she was busy and I had to work with Chante. Chante gives an unprofessional, misguided, and careless attitu
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December 2023 by Sean Davis
The ATM is rarely working and the bank employees have no answers regarding the maintenance or operation of the ATM. Both machines at this location need serviced. I am trying to deposit cash into my credit union, the ATMs are shared, and the machines rarely work. Even Navy Credit Union customers have problems depositing their cash here too.
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December 2023 by JCT
We've been using Navy fed for a long time and was feeling positive that I would get the assistance I needed. However, the Hispanic lady whom I spoke to wasn't just rude but also ignorant and reluctant to help.She gave wrong informations I can't believe how they hire such an incompetent person!I went to another branch and I got the helped and information I needed.If you don't wanna waste your time, avoid this place!
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July 2023 by Chazia Miles
Great service and knowledge and friendly staff
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July 2023 by Wayne Gullickson
Requested personal loan.
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April 2023 by Tori Williams
y’all’s new 24hour deposit policy sucks. And everyone has rated y’all poorly due to it so if y’all want to keep your clients that use y’all as a financial institution I would change it back! Because it’s ridiculous for y’all to keep our money!
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January 2023 by Vera Tyler
Just a breath and fresh air compared to those nonsmiler at First National branches they are racist at times especially in Harker Heights in HEB.they are just unhappy and wear their panties or thongs too tight ?
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November 2022 by Annesa Johnson
I the worst experience here trying to set up an account . The lady the assistant me was so rude and not welcoming at all
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October 2022 by Aks D
I went to open an account at this bank NAVY FEDERAL CREDIT UNION and was very disappointed, the first impression was awful, the woman at the front desk was rude, was not a good service. They should have more pleasant people who know how to welcome new clients, the attitude of the person at the front desk was cold and aggressive and the person who opened the account was disinterested and did not explain anything about the bank. I hope they train the people who provide service to this bank , their service and attitude is horrible
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October 2022 by Robert Hunter
Navy Fedral has really friendly employees and the bank has been pretty good until recently. Had a large cashier check deposited from another bank. We are doing a lot of construction with a lot of people to pay. The person said it's a one day hold on all cashiers checks. So here it is almost Friday and they now say it's in a 5 day security hold. Now the people I'm supposed to be paying tomorrow I can't. Even employees at the bank don't understand why it's being held. The bank it came from is about a mile away. This is why people don't like banks. Very sad.
