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November 2024 by Michelle Hilliard
Great! Will Order again!
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November 2024 by Robin Emura
Service is excellent, so are their products. I order frequently from LoneStar....highly recommend!
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October 2024 by Tonya Hays
Absolutely wonderful customer service! Super fast shipping and high quality supplies at an affordable price. Will be purchasing more in the near future!
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October 2024 by Kathy Moore
I recently moved to Texas from Chicago where I always placed my orders from Lonestar. I've now had the chance to meet a lot of the employees of the company when I pick up my orders and I must say they are exceptional. Everyone is very helpful and the products are fantastic. So happy I live closer so I can stop in anytime.
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October 2024 by Corrales Joeygf
Fast shipping and arrived with no issues. Will definitely order my supplies from here again.
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October 2024 by Twila George
I LOVE this store! Online ordering is a breeze and when I have the chance to get up to the store, everyone is very helpful and all willing to answer questions. They are now my primary source for candle-making supplies.
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October 2024 by toni bowman
Great delivery time. Lone Star has all my supplies I need. I get many kudos from my candles. I am told that they are much better than BBB candles and Yankee Candles.
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October 2024 by marilyn rittinger
got my order very quickly Im happy
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October 2024 by Brad Bartholomew
Extremely helpful & friendly
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October 2024 by Donna Michalski
Quick to deliver and great fragrances.
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October 2024 by Megan
Products shipped very quickly and all the scents I got are amazing can't wait to use them!
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October 2024 by Carl Lang
These folks are fantastic! My new favorite candle making supply company!
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October 2024 by Dana Hodge
Smells are amazing and I’m so impressed with the quality of the aroma and how long it lasts.
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October 2024 by angelica medrano
Great smell
Great price
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October 2024 by Brittany Bly Founder, Pop Shop America
TLDR: broken glass, incorrect orders, customer service lies, website doesn't work properly, have to file chargebacks.
Be warned - this is not a professional company. First, their shopping cart hasn't worked properly since they made some updates last year. When I try to place an order it says make address is incorrect (it's not). When I emailed customer service they acted like it was only happening to me. But when I called to place my order, they informed me it was happening to a lot of people and that customer service was lying to me. Sorry but I don't shop with liars and those I can't trust. And I don't want to have to call every time I need an order. I often order at night...on weekends...etc. Plus I want to verify that my order is correct myself and not rely on someone else.
I've ordered glass from them, but when I do, it's never bubble wrapped. I've spoken with customer service and the assured me they would be more careful with shipping glass (lying, liars gonna keep lying).
Last time I ordered glass it came in a giant box with 1 loose sheet of paper inside. That type of packaging will cause MORE damage because it allows the interior box with glass to rattle around. So half of the wrong size candle vessels (yes wrong size because I had to place my order over the phone instead of via website) was broken. I've discussed with customer service that it's really dangerous to ship glass incorrectly because then your customers are forced to handle broken glass.
When I emailed them to notify of the damage, they didn't email me back. I've emailed 3 times but haven't been emailed back so now I have to file a chargeback. In the past, when I've emailed customer service I have received phone calls?? Which is crazy. I'm in an out of meetings all day. I don't have time for your call - that's why I emailed. If a customer emails you - email them back. If a customer calls you answer the phone. DUH. But it's clear that their customer service is just full of lying liars and this company is not professional.
