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August 2024 by y lg
Today the first of August I wasted my time in this office, many questions and even the title of my car they asked me to sell a charisma insurance and in the end I did not resolve it, the street crossed and in another office and the insurance came out for half of what what was I going to pay
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August 2024 by Yumila Ferrer
All the workers there should be changed, they work very poorly and are not attentive to what they do. Because of them, they canceled my insurance and because of them, I have been waiting for more than a month for a cancellation check that they charged me for due to poor work. card
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August 2024 by Jovi Vickrey
Only reason why I'm leaving 5 stars is because I had the pleasure of speaking with Jessica and she was helpful and took the time to explain things to me. She seemed genuine and understanding and took the time to listen to me. Thanks for being professional and customer service oriented.
However...it didn't start of very well.
7/3 at 1:16PM, didn't catch her name but you know exactly who you are. I want to say it was Jacqueline or something like that, could be wrong though. I'm sure you'll see this review. Called because my insurance card said it expired on June 12th, figured that was the end of my policy because it wasn't explained to me that I was on a month to month plan. You were of no assistance at all, smart mouthed, robotic and rude. Talking to me like I couldn't understand English, repeating the same thing over and over again. I tried to keep my cool and stay calm but you literally have no customer service experience at all or knowledge of how to handle an upset customer. I know the customer isn't always right, but at least have the decency to treat me like a human being. Then I asked to speak to corporate, and you gave me another 1800, so I called that number and I'll be damned, you answered the phone again probably with a grin on your face and proceeded to immediately transfer me to your manager. Look, if you don't like your job...maybe look for a new one? Don't make others miserable because you're miserable.
Heads up everyone, if you call the 1800 number it takes you to a branch that's nearest to your location, so don't be fooled with another 1800 number of them claiming it's "corporate". Take your time and ask to speak to someone else, especially if you have an issue and you get the same girl that I spoke with. You'll get nowhere in the conversation if you speak with her. It's like, talking to an automated system.
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April 2024 by Federico Cárdenas
Thanks for a good job Cindy
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March 2024 by S&Y Things
As a first time driver and getting my insurance Cindy was amazing and helped me with all the paperwork ! Thank you so much for being nice and doing an amazing job we appreciate the help:) make sure when coming here ask for Cindy
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March 2024 by Daisy Barberi
Very professional service, friendly, above and beyond customer service would definitely recommend to others my Representative was Cindy thank you for helping us!!!
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March 2024 by Adrianna Gonzalez
Amazing experience with Cindy ! Very helpful and patient :) highly recommend everyone is the establishment was super nice
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March 2024 by Laura Cruz
Cindy at Fry and Clay location was very helpful. She explained the process and policy thoroughly, and answered all of my questions. Great customer service!
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March 2024 by Roland Eruvwetophure
Cindy helped me get my insurance policy. Her knowledge about insurance, her friendliness, and the manner she answered my questions made me feel at home. I'd recommend this location and Cindy any day. Thank you Cindy.
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March 2024 by Tiffany B.
My experience was great with Cindy. It started with a phone inquiry with Cindy and then to an in-person experience where she displayed great customer service and professionalism.
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March 2024 by yasmanis barrio
Excellent service from the staff, I recommend Miss Cindy, she is very kind.
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March 2024 by Eduardo Mimismo
Cindy The best worker I have ever met, very efficient and pleasant.
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February 2024 by Brittany Walker
Cindy was great i like how she answered all my questions and broke it down for me
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February 2024 by Emilia Renee
Cindy was amazing! She has so much patience and was very kind to help me out with getting insurance with Fred Loya. She handled everything with upstanding professionalism. Definitely would recommend asking for her.
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February 2024 by Neiro José Torrealba Quiroz
Excellent attention from Miss Yulisa. He offered me the best policy adjusted to my budget and his management was exceptional. I hope to be a long time Fred Loya customer.
