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July 2024 by Dylan Henderson
My wife brought in her phone to trade in, but couldn't charge it due to water in the charger port.
Was worried she couldn't transfer her pictures but the manager Erica was very helpful and used a wireless charger to solve the issue.
10 out 10 service and thank you very much!
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July 2024 by Mike Mcewen
The young lady who helped me was very cooperative and informative.........and patient w/ me. I presume her name is Stacy.
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July 2024 by Jace Huddle
The entire staff was very helpful and understanding. They all took their time to help
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May 2024 by Matthew Leander
I had a new associate who did amazing. The more experienced ones supported her well. Made getting a new phone and account a pleasurable experience. Will only use the Jacksonville Verizon from now on
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May 2024 by Marla Rhodes
They were all very nice and helpful. Great customer service.
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March 2024 by Glenda Byrd
It was crowded but I didn't have to wait to long. The female that waited on me was not friendly. But I got my business taken care of.
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February 2024 by James Crawford
Jasmine was such a big help. She told me everything step by step and how much it will be up front. If you ever going to Verizon in Jacksonville, look for her.
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January 2024 by Esmeralda Reyes
Never ever ever go here !!! Save yourself the time ! They never pick up the phone and you will get transferred to the call center where you will talk to a machine. I have spent hours and hours on different dates at the store only for my bill to be wrong. I was told I would be paying pennies a month for a new iPhone 15 and now I pay $25 a month for it. My bill is over $100 a month because of this for only one phone!! I traded in my old phone which was in perfect condition andtold I would get a $800 credit for it which apparently was a total lie. These are the people I talked to Mike, Wren, and Evert. I was told by Wren that Mike the manager would fix my credit issue and it’s been almost two months without fixing. When I finally was able to reach a live person at the call center, they told me they could not fix it because this store is a Victra store not a direct Verizon store. So if you want to spend hours at the store and not have any assistance from customer service go ahead.
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December 2023 by Anne Silva
Omar and Erica provide excelent customer service. Answered my questions. Very helpful.
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December 2023 by Tim Y
My sales associate, Jasmine, was awesome! I got a great deal on everything I bought! She made it an incredibly easy to get through all of the experience from purchasing to set up! I called her manager to make sure that she was awesome and she got recognized locally at by her manager at the store as well! Thank you Jasmine!!
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December 2023 by paula chavez
Evert was absolutely amazing, he went above and beyond to make sure I understood the entire process. He made it so understandable and easy.
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December 2023 by Mary Monkress
Great store Friendly, helpful, knowledgeable employees. Always take good care of my phone needs.
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December 2023 by Christina Marshall
Overall, the customer service was phenomenal! I highly recommend this store! Early Christmas presents!
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December 2023 by Kevin Watson
Freaking awesome dealing with mike
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December 2023 by Oksana P
Great customer service
