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August 2024 by Yessika M
Worst location ever! Every time I go there close to closing time they don’t allow me in cause they claim they are closed but even if it’s 30 or 20 or even a few minutes before closing time I’m allowed to shop. They always close early because they are lazy and they don’t want to wait till 9pm to close. I just left this location upset cause they allowed someone in the store and when I went to the door they said they were closed. After I told them they close at 9pm he still looked at me with a face of disbelief and refused to let me in. I had to go off about the time and then they said okay come inside but be quick. Be quick?? The audacity, as a customer I am allowed to go inside the store as long as is within business hours. I do not appreciate them telling me to be quick. I can take as much as I want. I called corporate and they claim they have tons of complaints from this location. Do not go to this location close to closing time. They are too lazy to do their job.
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July 2024 by p belcher
Excellent customer service above and beyond by Makia H in the pharmacy. Although very busy, she assured me a call back and followed through.
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May 2024 by Danielle Costa
Absolutely the worst pharmacy experience in my life...the young lady with the blonde braids definitely doesn't need a job dealing with prescriptions nor a job in customer service. She is very rudw to everyone rolling her eyes no patience... I can't believe the other workers let her speak to people like this over and over again . struggling to mix medication...I'm damn scared to give this to my kids now ...
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April 2024 by Ryan Hardy
Impossible to get a hold of anyone, every time in the last year of using this location. F****** tired of it.
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January 2024 by Zana G
If you need to report anybody working here, call the customer service line.
Reported the store manager from this Walgreens 77082, to corporate about her ugly attitude and behavior. This lady didn’t bother checking the system for my prescription of tests I ordered. Then she assumed I paid for it and told me to call my insurance and tell them to refund me my money. Why are you telling me what’s going on with MY order when you don’t even have my name? Then while I’m getting “assistance” you completely cut me off and go help someone at the register! Lol!! UGLY UGLY behavior, please get some help if you are struggling and quit your job if you feel like you aren’t getting paid enough, that’s nobodies issue but yours.
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January 2024 by Zaina G
If you need to report anybody working here, call the customer service line.Reported the store manager from this Walgreens 77082, to corporate about her ugly attitude and behavior. This lady didn’t bother checking the system for my prescription of tests I ordered. Then she assumed I paid for it and told me to call my insurance and tell them to refund me my money. Why are you telling me what’s going on with MY order when you don’t even have my name? Then while I’m getting “assistance” you completely cut me off and go help someone at the register! Lol!! UGLY UGLY behavior, please get some help if you are struggling and quit your job if you feel like you aren’t getting paid enough, that’s nobodies issue but yours.
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November 2023 by A R
They should close this one next. Pharmacy is atrocious.
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September 2023 by Grayson Segrest
So far this is the BEST WG’s we’ve ever used!!!CVS @ 12585 started to SUCK(was constantly out of meds we needed)!Highly recommended! A+++!!!
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August 2023 by Ti Xin
I would rate 0 if have that option!going in taking the passport photo and lady stand sideway taking , making my face turning to the side and I ask her should tell me turn a bit , she said she is not photographers and go somewhere else taking. I told her they have standards and she said go somewhere else !
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July 2023 by m c
I kept wondering why this pharmacy had such bad reviews. Now I know. I called in my prescription and set up everything for it to be delivered. The pharmacy never delivered it and I live pretty close. I had to find a pharmacy that’s open late and drive over there because I need my medication. Way to go Walgreens! Thank you for NOT delivering a medically necessary medication. I expected better but I guess that was too much.
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July 2023 by carolyn smith
DISRESPECTFUL MANGER... SAW HER ACCUSE A MAN OF STEALING...ALTHOUGH SHE IS A BLACK WOMAN WHO I'M SURE HAS BEEN RACIALLY MISUNDERSTOOD. SHE NEEDS TO GO ASAP. NASTY ATTITUDE. I've been shopping here for years she came about a month and a half ago and need to return. Wanna be white and missing the make. Please send her back to LA or wherever they lie to her about who she really is. By the way NOT LGBTQ ACCEPTED IN THIS LOCATION.
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May 2023 by Mike White
I left a photo film at this Walgreens’ photo department for them to make prints. I never got my photos back. I followed-up by calling and/or visiting Walgreens several times a week, every week, for two months. Eventually, after chasing Walgreens for said two months, the Manager told me that Walgreens had lost my photo film. She gave me a $50 Walgreens gift card as compensation. This is hardly compensation for the sentimental value of the photos Walgreens lost. P.S. The Manager at this Walgreens has the best job in the world. She comes in late, goes home early, doesn’t work every day, and when she is at work, she is nearly always “in a meeting” and unavailable to take a phone call or be seen by a customer.
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May 2023 by Anna Almestica
Very disappointed in the service I received within the pharmacy. They put my prescription back after I told them I was coming to pick it up then that triggered and issue with the insurance for my insulin. I was a week without my medication and I had to call the insurance to get the issue resolved. Just poor service. I will be moving my prescriptions and taking them elsewhere.
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March 2023 by Michael Davis
Use another pharmacy. Walgreens is terrible. They are worse than CVS if you can believe it. They lost a prescription I have to take daily and the doc called it in multiple times. The pharmacist at the Richmond location is worthless and doesn't want to be of any help or do her job. USE HEB or Walmart. Much better.
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February 2023 by Gabby martinez
Mario should really be working at the DPS office with the attitude he walks around with. Mario you would really STRIVE at the DPS office. Customer service clearly is not for you.
