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March 2024 by First Last
Dan is very nice teacher. Really enjoyed the class. Thank you!
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February 2024 by Ray Nash
The class was fun and I learned a lot about lathe technique while making a lovely pen. Jim was helpful and kept me focused.
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February 2024 by Stephen Dunkelberger
David was very helpful helping me find the items I was looking for but yet helping me save money by suggesting not to overspend on items I might not need. I appreciated that.
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January 2024 by Akshay K.
Great experience. Called in and Virgil grabbed the item for me so I wouldn’t have to hunt for it in store. Checkout was seamless. Product quality is great.
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January 2024 by Jimbo Earles
Staff was knowledgeable and helpful. Everything I was looking for was in stock and easy to find. I will definitely stop in again the next time I travel through Houston.
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December 2023 by Bobby Bacon
I’m trying to wrap an 11.5 inch column in Douglas Fir. It’s tricky. Dado/kerf cut the covering but attaching it is difficult. I was just about to cry “Uncle” and an art friend dropped by. He’s Romanian. He took a look at what I was doing and began telling me a story about Constantin Brancusi - also Romanian. Apparently Brancusi fashioned a violin out of orange crate slats when he was young in the late 1800’s. I thought if he could do that I can build this column.So I went to Rockler to ask advice. Very helpful. Steered me to strap clamps - I actually didn’t know about them - and how to use them efficiently. 4 clamps later I’m back in business.
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December 2023 by Brady Neeley
Great local experience and insights when you have questions or need to make a purchase. Friendly staff and very nicely kept store. Thanks for your help on numerous of my projects.
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October 2023 by Faith N.
I was in dre need of the smallest screwdriver in the world to replace my key cover that I had just ordered from Amazon and didn't have a clue on how to replace it . Then I meet Brian, what a cool dude ... he was amazing! Took all the time in the world, was kind and patient. He is the REAL DEAL!! He was gracious enough to help me without a charge! Who does that now a days? Brian! You are a testimont to what real customer service is all about. Thank you, thank you, thank you !!
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October 2023 by Scheduling Account
Just finished my bowl turning class with Alex...it was a great experience and, most importantly, I had a good time. Would recommend these classes highly!
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October 2023 by Coco B.
Great place to browse for wonderful woods. Great attention and customer service. I always love to accompany my husband and help with selections and forge ideas for presents he can make and leave as wonderful memories to our children and grandchildren.
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August 2023 by Danny Malone
Wasn’t really looking forward to writing this review because I enjoy some of the staff, but I’ve spent $1,500 on a tool that is flawed and I’m not getting any help from anybody.I purchased a Laguna 14/12 bandsaw which I had been researching and excited to add to my arsenal. I got the machine home, unboxed it and confirmed everything was there. Spent the day putting it together, and got a couple guys to help me lift the top on the base. Shined everything up, installed blade, everything looked good and I disposed of the box. Less than a week after purchase I went to level the table up and something was off. Couldn’t figure it out but eventually discovered the base of the table was totally warped. The screws that hold the transom under the table in place (which was factory installed) we’re going in at an angle (stripped out) and the plate on the frame the transom connected to was warped/cupped and there is also a gap. Im unable to screw any of the bolts in father to level up the table because they are machine bolts with no play and will only go in at an angle and not flush.I contacted Rockler less than a week after purchase. They agreed it was a manufactures defect and told me to contact Laguna. I contacted Laguna and they told me to call Rocker. Told them I did that and Rocker shot me back to Laguna. Laguna told me Rockler was lazy and didn’t wanna deal with it so told me they would replace it with 1 caveat. I have to find a pallet, lift this 400 pound tool up on the pallet with no instructions on how to package it. Do I stand it straight up, lay it on its side where it hangs several feet off the pallet, wrap it in plastic? Do I lag bolt it down, tie strap, rope it down? Am I responsible for damages going back?All I know is I purchased this from Rockler. It’s not worth my time to take this thing apart and freight it to Laguna, wait for another one, and then put it all together again in the 110 degree Houston heat. I would just rather deal with the warped frame and be p***** off every time I use it.At the end of the day I have a flawed product and nobody cares. Will drive farther and buy everything for myself and also my company at a different supplier.Can’t leave this review on Rockler website given I bought it in store and it’s not linked to my online account.
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July 2023 by Chris Reine
A fun store for woodworkers. I live in the New Orleans area and this is the closest Rockler I can find. Always fun to visit and see the products first hand that I see advertised. They also do some live exhibits of woodworking, (including the use of some Rocker products, of course.) I've been to this location a couple of times and would go again if I happen to be in the Houston area.
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July 2023 by Jimmy S
Super friendly, helpful staff, shout out to Dan! Thank you! Great selection of tools, jigs and specialty woods
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June 2023 by Alison Kay Tuldanes
Dan was so helpful and kind! Excellent customer service from the staff.
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May 2023 by Kelly Kline
So, y’all recommended a woman that could refinish my dad’s hand carved drafting table that he brought back from being stationed in Germany. I was with him when he dropped it with this woman at your store. Now the woman says she doesn’t have it and when he asked for help from y’all … SINCE YALL RECOMMENDED HER AND PUT HIM IN TOUCH WITH HER… y’all have wiped your hands of him. Are you kidding me? My dad that has raised all of his kids on Rockler and woodworking … you washed your hands of an 82-year-old veteran!?!?! If y’all don’t set this right, my siblings and I won’t ever step foot in another Rockler and I certainly won’t recommend y’all and I will tell everyone I know. My dad has been carrying that drafting table for almost 60 years. Y’all should be more responsible that to recommend people that clearly ARE THIEVES and then do NOTHING to make things right with the life-long customer that trusted your advice!
