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May 2024 by I'm Right You're Wrong
Whoever answers the phone is the most incompetent, laxed, and uninformed excuse for a human being that I've ever had the displeasure of speaking with.
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May 2024 by Paulina Flores
The absolute worst clinic I have been. I was originally going to Avenue 360 pediatrics in memorial but since I turned 18 they could no longer take me and referred me to the heights location. My first time going in longest wait I waited nearly an hour to get seen and they were only 2-3 people in the lobby. I go in I tell him my concerns and dismisses them and says “ not my concern I only do routinely check ups “ after that he refers me to another specialty since he only does routinely check ups the clinic does not refer me to gyno. Once the appointment was done I need to do blood work and they forgot about me I had to go to the front desk 3 time to let them know that I was here for blood work after. I see him a month later comes in for 5 min tells me my test results. Does not check my heart , ears , throat nothing. I will not be going back
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May 2024 by Sylvia Perez
Use them for regular doctor and obygn.
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May 2024 by Beau Johnson
They have destroyed my life I don't know what to do social security said I would do e ve on my disability. I am part of the soar program and they help you get on your disability I was at first working with Mrs. Moshay but she quit in 2022 and then Erica picked up my case at the end of 2022 and I went in to see them at the beginning of 2023 and Mrs Lila and Erica both said they filed an appeal everything was good right. Well in May of 2023 I went in to get paperwork for housing to show that I had a representative helping me to get on my disability Erica went back to her office and Forged and Award letter while I was talking to Lila and so I left and time went on I never heard from them they were never in the office so I went to the disability office and they said no one ever filed an appeal. I called them and Erica said that's crazy but Beau we dropped your case in May. I said I have a letter we're I just saw you in May. What are they doing that they don't remember writing me a letter omg. A whole year of my life waste. I need help no one will listen I need a voice
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April 2024 by Raul Amaya
Honestly, this clinic is a pain in the ass, they never answer your calls, they always leave you waiting on the line for hours and they never help you resolve anything, they are disastrous.
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April 2024 by Yenifer Ramirez
The nurse who treated me was super nice and friendly at the reception and the doctor was very professional.
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April 2024 by gabriela calderon
Dr.DINESH PATEL was in a rush, didnt even let me explain my concerns on making the appt. i will not be coming back to this location.
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March 2024 by Matt Smith
They refuse to answer their phone. I woke up to an eye that is nearly swollen shut due to a tooth infection. Now I'm trying to find other places to help.
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December 2023 by Maria Ruiz
This place sucks. They canceled my appointment 2 times.They said they called me and sent me a text message to confirm my appointment and I did not receive neither and I had proof they didn't do neither they tried to blam my phone provider for the messages or call not going through. I also confirm my appointment online and they said that way not proof for confirmation. I talk with the manager she wasn't any help at all. I definitely don't recommend this place at all complete waste of time.
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November 2023 by Aiden Ngo
I am the owner of the property and avenue 360 send fake checks twice in the pass 2 months causing the bank block my account and charged checks refund fee of $50 each check. How come they can send a bad checks to pay for the rents? That’s illegal practice of the Avenue 360. I tried to file BBB but the company doesn’t register with BBB.
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September 2023 by Mariela Monroy
This clinic used to be great ive been coming for like 6 yrs until after covid they no longer care i make an appointment and doctor no shows last minute they rescheduled me and i was late 15 minutes they couldn't see me and requested reschedule all i was here for was to go over results she stated i could reschedule over the phone visit but before i made the appointment and had to take off work i asked if it could be over the phone they stated no. So im not sure whos running this clinic but will definitely start looking for a new place. ?
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September 2023 by Caroline Smith
Avenue’s presence and energy has always been appreciated at the UHD Health Fair; however, there was an issue that occurred at the most recent one. As a good practice, I take part in the STD screening that is offered. In March, the volunteer who collected the blood sample was not paying attention to the task at hand and did not use proper procedures causing cross contamination. As a result, I received a false positive result for syphilis. You can only imagine my horror.I was advised to visit the clinic in person for a full blood draw. I cancelled appointments and left work to do so immediately. While waiting to be seen, I was asked to complete a general screening questionnaire which I did. I was then sat in a patient room and told the doctor would be in soon. Before a doctor arrived, two other representatives visited without solicitation or authorization. They offered assistance and advice regarding alcohol use which was kindly denied. I was already reluctantly there for one thing and one thing only and under great distress.Of course, the results received over week later cleared my confusion and burden as I was told that did not, in fact, have syphilis.Moving forward, the insurance company denied payment for the $190 charged for the blood draw. I was also charged an additional $68 for the unapproved, unwanted, and unwarranted services they labeled as “alcohol screening/counseling”. Moreover, the copayment that was made at the time of the services that were sought was not deducted properly.Numerous messages have been left with Aracely in the Heights location billing department over the past month to clarify the billing situation. I’ve left multiple messages asking for a revised invoice to reflect the $190 cost of the lab work less the $25 deductible which will be paid upon receipt. Unfortunately, I have yet to receive a single call back.Although no one at the clinic has the time to answer the phone or respond to messages, they easily found the time to report me to collections for $192.15. I contacted the collection agency who put a hold on the account to offer more time for me to get situation sorted with the clinic. I’ve now sent correspondence in writing via first class and certified mail in hopes of a response.As a valued community partner of UHD, it is beyond disappointing to see such predatory and neglectful practices that are realized once a person is a patient. I’m out almost 200 bucks (equates to my grocery bill for two weeks) because the volunteers joke and play around more than they pay attention to proper techniques and practices. This doesn’t even take into account the work time that was lost for the appointment and multiple attempts to remedy the billing issue, or most importantly, the desolation, bewilderment, and embarrassment I felt for over 10 days.I only hope that our students are treated with more conscientiousness and respect. I, for one, will not refer anyone to this organization again.
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September 2023 by Cynthia Alberto
I’ve gone to Avenue 360 (Heights for medical and Midtown for dental) and it’s always been quick to book appts and speak to customer service. I’m not sure what changed in May but no one returns my calls anymore for lab results or billing questions. I don’t know what’s going on but things are changing and that’s unfortunate because Avenue 360 was always been a reliable place to go to.
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September 2023 by Duane M.
To anyone who faces homelessness or in need of any public assistance. DO NOT let Avenue 360 get you into their system. I was in a desperate situation finding a safe place for my mom and I. They have all this assistance on their website. It is all false and they know nothing about health and wellness. They referred me to a complex that is run down and poorly managed. They said they had to pay double deposit and outrageous application fees. My mom was in the hospital and she didn't receive her social security benefits for 4 months because they were being deposited into a personal account of a group home we stayed. I suffer from Anxiety, Stress and depression. This entire experience has done nothing but trigger all those mental issues. It is a federally funded program and it gets millions of grant money to assist with homelessness. It is alarming that they are completely draining our system at the cost of our pride and integrity. Please save yourself from falling victim to this organization. I have every piece of documentation where I have beg for them to help me help myself. The only thing that will be a positive outcome is this. They called APS and made a complaint about my care for my mom. I have taken care of her for 3 plus years with no help from the State to be compensated. They want $400 plus dollars from the $1500 my mom gets a month SSDI. Well she received the first one in 5 months and now they are wanting me to turn it over to them for this horrible apt. They didn't help with furniture for a month and a half. We had ants and no toilets working for the first month and a half. Well the case manager was who called them. The lady came out and was shocked because she saw the way we live and said they need to be investigated.It is not worth any dollar they are assisting with.
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September 2023 by Caroline S.
Avenue's presence and energy has always been appreciated at the UHD Health Fair; however, there was an issue that occurred at the most recent one. As a good practice, I take part in the STD screening that is offered. In March, the volunteer who collected the blood sample was not paying attention to the task at hand and did not use proper procedures causing cross contamination. As a result, I received a false positive result for syphilis. You can only imagine my horror. I was advised to visit the clinic in person for a full blood draw. I cancelled appointments and left work to do so immediately. While waiting to be seen, I was asked to complete a general screening questionnaire which I did. I was then sat in a patient room and told the doctor would be in soon. Before a doctor arrived, two other representatives visited without solicitation or authorization. They offered assistance and advice regarding alcohol use which was kindly denied. I was already reluctantly there for one thing and one thing only and under great distress. Of course, the results received over week later cleared my confusion and burden as I was told that did not, in fact, have syphilis. Moving forward, the insurance company denied payment for the $190 charged for the blood draw. I was also charged an additional $68 for the unapproved, unwanted, and unwarranted services they labeled as "alcohol screening/counseling". Moreover, the copayment that was made at the time of the services that were sought was not deducted properly. Numerous messages have been left with Aracely in the Heights location billing department over the past month to clarify the billing situation. I've left multiple messages asking for a revised invoice to reflect the $190 cost of the lab work less the $25 deductible which will be paid upon receipt. Unfortunately, I have yet to receive a single call back. Although no one at the clinic has the time to answer the phone or respond to messages, they easily found the time to report me to collections for $192.15. I contacted the collection agency who put a hold on the account to offer more time for me to get situation sorted with the clinic. I've now sent correspondence in writing via first class and certified mail in hopes of a response. As a valued community partner of UHD, it is beyond disappointing to see such predatory and neglectful practices that are realized once a person is a patient. I'm out almost 200 bucks (equates to my grocery bill for two weeks) because the volunteers joke and play around more than they pay attention to proper techniques and practices. This doesn't even take into account the work time that was lost for the appointment and multiple attempts to remedy the billing issue, or most importantly, the desolation, bewilderment, and embarrassment I felt for over 10 days. I only hope that our students are treated with more conscientiousness and respect. I, for one, will not refer anyone to this organization again.
