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October 2024 by Patricia Evitt
Last night when I went in, there was no one behind the counter. I noticed a young girl sitting in one of the chairs to my left. As I scanned my card she said something, but I couldn't understand what she said. I went into the gym area and later took a shower. At 11:47, the lights went off in the shower area and I had to finish dressing IN THE DARK. When I exited the gym shortly before Midnight, this same girl was behind the counter. Don't know WHO decided to cut the lights off early.
UPDATE:
The next time I went to Retro, I left at 11:56, and ALL the lights were still ON.
THANK YOU!
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September 2024 by Bill Clary
Love the equipment and variety of stuff in the gym. My problem with the gym is the bathroom is always trashed on the weekends. No one cleans. It's always out of toilet paper, soap to wash hands. The paper towels or cleaner to clean off equipment at some of the cleaning stations are out. No one polices the gym. Weights are never put back to where they go, or bars and machines are left with weights for the next person to take off. 99% of the time the employees never leave the front desk. Mostly they are on their phone. This is supposed to be a family gym but I constantly see people coming in with obscene words on their clothes. Lots of people with their cameras set up and sometimes in the way. Lately I've seen peole with their shirt completely off. None of the patrons get called out on violations of the rules the gym has posted.
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September 2024 by Frank's Account
Cleanest, quietest gym I have ever worked out in. Lots of machines, all in good working order. Staff is friendly and polite. Just two things that could be improved. A guy was working out without a shirt earlier this month. He eventually put it back on. Also, a few members will leave a towel on one machine and their water bottle on another, then expect other members to stay off both machines. Very inconsiderate. I feel that both issues should be dealt with by management and not by the other members. In Retro's defense, these are issues at almost every gym. However, they don't have to be. There is a sign stating that shirts will be worn, but nothing about hogging two machines. I don't see why I should have to ask another member if it's OK for me to workout on an unoccupied machine. (and maybe get told NO)
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September 2024 by Sarah Van Dusen
I love this gym! The equipment is wonderful! Lots of space. All the staff is amazing... especially Izzamar (sp?)! She is so sweet and helpful! Massage chairs and tanning/red light booths are great. The ONLY problem I have with this gym is that the A/C either doesn't work or is not turned down enough. It is miserably hot in there. While I love everything else about it, the heat is bad enough that I am considering switching gyms. Being that hot while working out makes me feel sick and also makes it a LOT harder to overlook other people's poor gym etiquette. ? If they get the A/C fixed, this will be my favorite gym in Garland!
Update: Thank you so much for your response. I look forward to your remedy. I will update my review accordingly. When I went back today, the temperature at the back of the gym was 84.6 degrees and 76.6 at the front of the gym. I know that IFA guidelines, which are based on recommendations from OSHA and the American College of Sports Medicine, state that a gym should be no warmer than 68 degrees in aerobics, cardio, weight training, and Pilates areas to avoid "overtaxing the cardiovascular system, which can lead to dangerous physiological conditions." I feel confident the good people at Retro Fitness did not intend for things to get this out of hand. I hope it's cooler when I return on Monday!
Update 2: It's been a couple of weeks now, and it is every bit as hot as it was when I made this post, if not worse. Everyone is complaining about it. Girls are sick in the locker room because of the heat. My friend was going to get a membership here, but it's so hot, she has decided to go to Planet Fitness.
Update 3: Unfortunately, Retro's idea of addressing the problem seems to be waiting until the temperatures outside go down. This has continued to be a miserably hot workout making me dread the gym and how sick I feel when I am in there. I guess I will have to go elsewhere to get safe, healthy workouts. I'm so disappointed.
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September 2024 by Wendy Duncan
The large group room doesn't have ac and it is so hot!!! We have complained to management and they are waiting for "corporate." This has been going on for months!!!
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July 2024 by Joe Nunez
BEWARE OF THIS FITNESS CENTER. MY ACCOUNT WAS CHARGED 3 TIMES THE MONTHLY FEE, WHEN I CALLED TO REPORT THE MATTER, THEU REFUSED TO REIMBURSE, OR EVEN CREDIT MY ACCOUNT SO I STOPPED PAYMENT AND REPORTED THEM TO MY BANK. I HAVE MOVED ON TO 24 Hr Fitness And as of now have not had any issues. You have been warned ⚠️
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June 2024 by Khyka Alvarado
Everything is beautiful, but the mirrors need (urgent) a good cleaning
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June 2024 by ROUNNEY SMITH
Love this place...The worker there were very professionally and nice
They explained everything excellent ?
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May 2024 by Dj
Too all the ppl who say they have a hard time canceling cancel the card you have setup and it’s over??♂️??♂️?? ima pay my $11 a month though I know it’s an inconvenience but it’s instant??♂️✊?✊?✊?
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April 2024 by Hector Avalos
Can we get a sauna in this place. There is lots of space to not have one. The one on Galloway has one and it's smaller than the one on beltline.?♂️?♂️
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April 2024 by drake binns
Had some hiccups due to my misunderstanding of how the billing system works, Jalen was the man! Took the time to help and explain it all! Go see him he’ll do you right!
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March 2024 by Erikathzgufckn Morales
The mirrors and the bathrooms are all dirty, the manager, whose name is Nadia, I definitely don't know what she's doing there, such a rude and ugly unprofessional person, she's very rude...
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January 2024 by Jonathan Rivera
Horrible management. Try any other gym before considering this one. Front desk is nice, gym is clean, but if you need any problem solved don’t count on them being helpful.
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December 2023 by Vani Vargas dutta
I came to retro fitness cause it was closer than my home gym Fitness connection in mesquite. So glad I made the change. It’s so clean, machines are new and love the amenities- red light therapy, tanning and massage. The staff has been friendly, professional and knowledgeable. I highly recommend this gym to anyone in Garland area.
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December 2023 by Dave Siewert
Good gym.Staff is nice and helpful.Place is clean.And super easy to end contract if your life changes. That's a huge plus.
