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February 2024 by Nickole A.
Ok, so if you enjoy being limited on vegan, dairy free, gluten-free or seafood you may want to consider going elsewhere. The products are ancient but are still on the shelves collecting dust. It's the fact that things are expired, old and re-frozen or frost bitten and still being sold. I thawed out rotten seafood that was frozen and they just take the return and still won't fix it. The service is long and the store is racially inappropriate. There's limes, onions, cilantro and tomatoes at the entrance so I'm not sure what that's about but a store should just be a store. The vibe is off and needs improvements.
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September 2023 by Gabriel C.
I had been a Kroger shopper for many years on Walnut but recently noticed so many changes. The new manager is awfulI asked her a question her response was very unprofessional all the cashiers are new and not very helpful the store is not clean as it was before and there are never bags at the self checkout. Not sure what has happened here but it is now the mode ghetto location ever. I will never shop here again.
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March 2023 by Richard C.
Bunch of mentally disturbed former employees leaving comments on here it's very sad to see that. If the place is so bad should've headed to those greener pastures sooner.
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December 2022 by Pokemon M.
Ask the sales person for fresh cilantro just like the commercial say that everything is fresh and he told me he doing something else terrible customer service then he wanted to speak Spanish with another customer about me and she told him she didn't speak Spanish. I still can't believe Kroger is a major food retailer. The one in my neighborhood looks awful.
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August 2022 by Plastic G.
This is the second time I've been chastised at this fuel station. This lady with black hair accused me of stealing because I just walked from a smoke shop with a drink in my hand. I told her I was looking at the lottery ticket prices before coming up to the window to purchase and she kept accusing me of stealing and asking where I got my drink and stuff from while I showed her all my items. I started crying because for one I was already having a bad day enough. To make it worse I'm a innocent person trying to get a lottery ticket just to take care of myself. I will not stand to be treated like a criminal. This is upright humiliation. While I tried to get my ticket she responded with a "sorry we are out of them" so I just gave up and walked home. Pretty sure she wouldn't let me buy anything for no reason at all. Kinda hurts me to be treated like that. One star shouldn't even be a option. Thanks for making me day even better lady..
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March 2022 by Emily V.
Worst customer service ever in my life. Rude ahh employees. I called to see if they have similac for my baby and instead of actually saying they don't have any they just hung up. So rude. All you had to say was no and I would've said thank you bye but no they wanna give attitude and hang up rudely. Never been here and never going here.
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February 2022 by Cleveland H.
I rarely shop at this store, instead driving an additional 15 minutes to another Kroger. When the coronavirus pandemic started, the vast majority employees refused to wear masks. When I ask why, I received answers such as "it is too hot". Tonight, the weather is cold and rainy. There is not one available grocery cart in the store - the parking lot is filled with carts. How is a person to shop if there are no carts？There are other things I have seen. Bottom line: most of the employees should be fired.
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January 2022 by Aaron R.
The store has a lot of nepotism. The manager Esmeralda isn't a good manager at all. Not close to being qualified not even remotely close. When the bigger managers over them come to visit 559 the store managers like the grocery manager Matt will hide in the dairy cooler like a coward with no accountability running from other managers. Any grown man I know would never run from other men. If you like peace of mind and a positive environment. Stay away from 559. Until theres a change...nothing good comes from store 559. I hope corporate sees this.
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March 2021 by Ryan D.
This store as a former employee and customer, wishes those boss's they have up there are crooked lazy, and when you need to speak with one they are never around, for years I used to go there till I noticed the amount of crime and theft that goes on around there... the employees are always high, you can snell it and the way they work they look high.. now everything im trying to get a manager from the meat and seafood place I think his name is Jacob is always gone, I've never seen him work, he schedules older employees way longer there is a good gentleman who works there who's name I think is James and he should be running thst department he is there more than the boss is... the whole company is very corrupted and unprofessional which is why I left thst place, did not want to give them the time or my money.. corporate NEEDS TO INVESTIGATE THIE STORE!!! I just wish I could give them a negative TEN!!!
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February 2021 by Jp P.
I live across the street in the neighborhood near this location and I have for 3 years now. I work in the service industry so my hours mean I get off late after working all day as long as 14 hours straight sometimes. When I get off around 11-12am I typically have to run by Kroger's to do my shopping for my young daughter and I and I'll tired when I'm finishing my long day up. They've gone through some different self checkout people lately and for the longest time Phillip was always there and a friendly face that always knew that a kind word and getting in and out and home to my daughter was important to me and he made sure that was always the case. Several other attendants since he changed departments have come and gone and I started to think there wasn't going to be anyone like him again that gave me the personal attention that's meant so much to me at that time of night over the past few years. That was until recently when they hired the blonde haired girl named Brandi. She is amazing and in just a short time has made me feel like I've got my own personal neighborhood Kroger's back again! She learned my name almost right away which means a lot to me. Also she remembered that I work in the service industry and keep late hours and literally asks me how my day was every night I come in. She has learned the things I typically buy and has TWICE reminded me of items I had forgotten to grab and would have been so frustrated had I gotten home and realized it. She did it again tonight and it was medicine for my daughter soIt was super important. I told her how thankful I was I I had to stop in the car before leaving the parking lot to leave a review because I kept thinking how special treatment for a customer like she has given me really is. It makes me feel special and she's so thoughtful to remember these things. I'm not sure if she goes that above and beyond for all her customers but I'm guessing she does because I hear her address many of her customers in the evening hours that I shop by name and with personal and thoughtful conversation. You guys did a GREAT thing hiring her for that shift because she is AMAZING. Remembering my daughters medicine tonight that I almost forgot and asking me how my day at work was shows that she isn't just working a job but that she's taking great pride in everything she does and I've got my neighborhood Kroger back again! Thank you guys for always seeking to improve my store. I won't shop anywhere else.
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July 2020 by Owl P.
My favorite store. I shop there several times a week.The only complaint that I have is they allow Panhandlers towalk the parking lot and stand by the doors. Today there was a woman Panhandler with her 3 kids sitting by the door as customers come out.Apparently it is ok with the management for them to do so.
