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January 2024
Very bad customer service, and they are pretty rude with customers. Waiting time is too long, and they need to change their return policy. Also, please check your car prior to taking keys as they have given front window damaged car without pre inspection.
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December 2023
Today I had a great experience. Got there at 9:30am and very few people were there. I reserved my car Friday, checked in through App Saturday, picked up car Monday. Note: I do not recommend trying to reserve a car same day even if it App or web says a car is available.
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December 2023
The staff is super friendly and helpful. Both times I was here, it was super busy but they handled it with grace and patience. At one point the lobby had 10 people waiting and only 2 ladies working the front desk. Hertz corporate- if you’re reading this- they could probably use a 3rd desk and 3rd rental agent!
