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February 2024 by DeKeelan Brown
DON’T COME HERE, ESPECIALLY “NON-CUSTOMERS!!!” Worse banking experience EVER! Unheard of “protocol and procedures.” Had a check that was issued from BANK OF AMERICA that had two names on it (both parties present) but was told it couldn’t be cash as it was a “manager exception.” Mind you the check was only $750!? If concerned the check was fraudulent, could you not verify the check on YOUR system!? Lack of knowledge is clearly evident. AVOID AT ALL COST!
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December 2023 by Ambreen Farooq
Mariyum and Bob were great in helping us with our business account where other branch in Frisco won’t even give us time and said we have to schedule which can be days away. But this branch was so much helpful.
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December 2023 by Farooq and Sons Corporation
Bob here at the branch was so much helpful and gave us the time to solve our issues. Thank you. :)
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August 2023 by Terry A.
The worst customer service you will ever experience. They are always under staffed and could care less about getting customers in and out. It always seems like only one person can touch real money, the rest only deal with customer loans and things. Just unreal how inept they are and the lack of care they have for you here.
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July 2023 by James Honeycutt
I have not had cause to go in many banks over the last 10 years. I went in today and a young lady greeted me and she asked what she could do. Within 2 minutes I'd left the bank totally satisfied. What a great experience. Kudos to Shilpi! She was absolutely terrific.
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May 2023 by Tulika
I visited this branch for my banking related needs. I had booked an appointment but for some reason my appointment was not reflecting on their system. However, they managed to squeeze me in and aligned me to a relationship manager without much waiting. The staff is super friendly and they provided excellent customer service. They helped me with all my questions and concerns. It is a well-maintained branch. Overall my experience was extremely positive.
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March 2023 by Langee Twentytwo
Came in at 11:15 and was told there would not be a teller available until after 11:30. Not that they were busy. There wasn’t anyone behind the counter. Unfortunately, my transaction couldn’t be done by a machine.
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January 2023 by Alvah Woodhull
Horrible. My experience has been that they are always closed. There is usually an excuse for their unexpected closure on their door, but, today, no excuse. Just closed. It is Saturday, Dec 17, 9:38am. Closed. Here is a picture of their door hours.
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November 2022 by Prakash Nellutla
Long waiting times.. Worst customer care, no words to describe this location…
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May 2022 by sree admin
I wish google gives me an option to rate in 0 or minus.This location deserves negative rating, staff is not professional at all.The lady executive took my wife to her office to assist on issues and made my wife to stand in front of her desk.??? Kudos to her customer service.Fed up with this kind of granted behavior, I am soon changing my all my personal and business banking to different one.
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May 2022 by Amin Molidina
Miranda did a fantastic job. She had everything ready for our appointment. She was very helpful and friendly throughout the whole process. She even followed up with us. Highly recommend her!
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February 2022 by Weikang Ni
Yesterday afternoon, we went to the branch to handle the account problem, and we were warmly received by the staff of the branch, especially Purvi Sukhadia (AVP.Financial Center Manager West Frisco) who provided us with the best quality and warm-hearted service, and finally Solved the difficult problems that have been plaguing the account for several years. Here, I sincerely thank all the staff of this sales department for providing the best service to customers.
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February 2022 by Siobhan Hyland
I need to change my PIN and have tried to make an appointment via the app at this location, but there are no appointments available going as far out as the middle of March. Can someone please advise on how to make an appointment??
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February 2022 by TheReSoulution
No one is at this location. A sign is on the door in english and in spanish telling the new temp business hours but noone is here during those hours. Very poor customer service
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January 2022 by Jorge Madrigal
Went to this location to make deposits and reset PIN which I’ve been to 2 other locations in the past and the other locations could not help me. Made deposits with cashier and a Hamilton helped me with my PIN and also found more things that could be done to help me if I wanted.So other locations couldn’t help me at all. At this location Hamilton helped me with what I needed and more. Don’t usually go into banks anymore but if I do will go out of my way to make sure it’s this one and stay banking with BoA.
