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August 2024 by Wendy Parmeter
I have always had excellent service when I visit the Post office, the staff is always so helpful with whatever I need !
Today after not receiving an Amazon package that says “Delivered yesterday, I called and spoke with the postmaster Lonnie and he went way out of his way to track my package and went immediately over to the residence it was accidentally left at and picked it up for me…he even offered to deliver it to me but I offered to come get it…I so appreciated his dedication to my issue !
I also want to say we have an amazing postal lady that is always so friendly and always on schedule delivering our mail to Berrycreek circle. Thank you for all you guys do at Frankston USPC !
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December 2023 by Traci Jones
Horrible. My carrier won’t deliver packages. My neighborhood has mailboxes in groups. To avoid going out of her way, or getting out of the vehicle & taking any longer than she absolutely HAS to, If it doesn’t fit in my mailbox, more times than not, I’ll get a notification telling me that I have to pick it up at the post office. Post office hours 8:30-4. My working hours 8-6. I’ve filed complaints in the past. If you don’t want to be a Mail/package carrier, please choose a different career!
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October 2023 by Marylin Patton
I like seeing the same faces when I go for my mail ~ it’s a small town and this place is like visiting your neighbor ~ and they go the extra mile ~ which makes me feel special- Thankyou Frankston postal workers
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March 2023 by cody cook
Brooks inside the post office is awesome. He's helped me with three separate packages the last few days that were lost in the void! He always answers quickly too which is a huge change of pace from my previous post office.
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December 2022 by Wyatt Reed
Packages never on time and they don’t seem to ever care.
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October 2021 by Henry Owen
This is the 2nd time in less than 2 weeks that a pkg was supposedly left on the porch and it is not......this is so flipping frustrating. Why can't you read the address??????? Obviously it got dropped off at someone's house and we have to find. Get it together. The only reason you got a 1 star is for some people who work at the desk in town.
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October 2021 by LFOD7491
No package delivered and no reason given. No way to reach any live human who is smart enough or cares enough to identify the problem or fix it. IOW, par for any and all government behavior.
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June 2021 by Juanita Adam
Everyone at the Frankston office has been wonderful to me. During my surgery and after they took care of keeping my mail until I was able to finally return home 7 months later. They went above and beyond their expectations.Thank You so much
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April 2021 by Alanna
The front desk clerk Cathy is consistently rude.
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March 2021 by Candy W.
I receive USPS alerts through text messaging. I constantly receive messages when I have ordered packages that my item has been delivered when in fact it has not. There has also been a time when my package was delivered to someone else's house. If my package has NOT been delivered, please do not scan it saying it has been.
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October 2020 by X22453dh X
They just deliver the mail when they feel like it.
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September 2020 by Reverend Katherine Moore
Friendly,helpful and fast
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July 2020 by Katt
Friendly,helpful and fast
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May 2020 by J
Absolutely terrible I was completely unaware that your mail carrier can spitefully remove your address from receiving mail for no apparent reason. Thank you so much mail carrier for not doing your job and not being professional. thank you for having all of my mail return to senders because my address was unavailable to receive mail because of your choosing.
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January 2020 by Jessica Wilder
I just moved here and seems the majority of complaints are about the carriers not the actual post office. I am outside of town so not sure if that makes a difference. I've had a few packages that were held at the post office and called with out an issue. Each time I've gone in the woman behind the counter has been as helpful and polite as possible. I mean it's the post office in rural Texas so was not quite sure of what to expect. Plus the reviews on Google are all about how horrible they are. Maybe time will tell but I think my carriers and the actual location have been great. I reduced by one star just because of the condition of the location.
