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May 2024 by Julio Aguero oficial
All they want to do is sell plus they change the plan so we have to pay 30 more dlls by month they lie to us on that way they try to force you to buy stuff u don’t need cases are overpriced and smells bad they need to some about that
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May 2024 by James Rogers Jr
Had brief trail period of service I love the Samsung Galaxy A15 if that is a correct reference check. Love the Samsung Brand and Texas Mobile wireless was an experience as well I recall the team members name which is Sean.
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April 2024 by Daphne Bell
Please do not go to this place if you can avoid, please do I to another place of business.
it's a shady deal when you are forced to change your number because you need a new phone ,ask to pay 107.07 to replace a broken phone.
It a shame in that neighborhood that a customer is taken advantage. Long story short Sam( I don't think thats his name)
Was difficult and insisted that phone number would have to be changed for a decent deal.That didn't make sense at all.He ask for a extra 100.00 to switch number back to another new phone. We were persistent so he ended up accommodating and he wasn't pleased at all.Please be wise if you do business at this location.
The guy Sam? Actually ended up accommodating us after very long accusations of what we considered shady deal.He explained he was was going into his pockets to fix the phone number change he made to give me a cheaper deal
Really?
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January 2024 by Dylan Cassell
Never ever again. I came in to buy a phone and Amas couldn't figure out the smart pay so I did it on my busted phone. Then he was still having trouble so he asked me to sit down while I was waiting he took another customer just stopped working on my issue and the manager and other guys working just laughed. He also spent 30 minutes trying to convince me to buy another phone and change my number. I explained I am a tax preparer and cannot change my number. I asked if it was too much to do I could just leave he said no let me finish with my customer and I'll take care of you!?!?!?! Are you serious worst customer service I've ever had at Metro and let's be honest it's NEVER BEEN GREAT!!!
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December 2023 by Carl Smith Sr
Excellent experienced personnel and will work with loyal customers.
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November 2023 by WC Mobley
Used to be better ,they would well &deal with .not so much anymore
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September 2023 by Pedro Hernandez
They could sell salt to a slug ?
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July 2023 by D.J. Alien
Good service for a Metro pcs store. They went the distance to get me what I needed.
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July 2023 by DJ AL13N
Good service for a Metro pcs store. They went the distance to get me what I needed.
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July 2023 by Markanthony Johnson
I feel like they don't like outside people ? I came in to pay my bill and ended up, waiting for another location
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July 2023 by Bill Jean
Marilyn was so helpful and very knowledgeable will definitely return
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May 2023 by Jerry Shorts
Good customer service
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May 2023 by Ralph Wollo
Fayaz did a great job
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March 2023 by Smilin Brad
NOT A GOOD DEAL AT ALL.This store is not where you want to be,Just a very uncomfortable feeling in this store. So many men working a cell phone store? They out number the customers 10 to 1.I bought two new phones. One has never worked out of the box and they have no solution, in store or tech support. .ON the phone for 3 hours, they finally hung up on me. No solution.Bought my new phone and suddenly my entire account is new. They dumped all my old info from my ACCOUNT COMPLETELY. It's like I'm a brand new client. I've used Metro for 15 years.The phone will not text. Voice mail says my number is invalid. And no one has a solution one month later.Fast food employees operating a major company.What happened Metro by T-MOBILE?I'm very embarressed for you.This is exactly how you bring down a once viable company.I'm switching to a company that speaks English and has solutions. I didn't pay with half the money, I expect more than half the service.
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March 2023 by Willene Davis
Be prepared to say NO a lot, they are pushing the sale of tablets and internet. The new phone that I just got 2 months ago was not working properly, the rep did an internal reset for me and went straight into trying push that tablet and internet.
