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January 2024 by Tori C.
Today I went to Costco because AI have a membership, I saw something very disturbing.. It was a small doberman in a sweater but the sweater had a pencil on it and it said "back to school!" but school started MONTHS ago!! That is a LIE. Also someone was wearing a crop top! Very inappropriate.. They weren't even ashamed about it. Good store and good products... I would recommend shopping here they have been nothing but good to me
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October 2023 by Bopple K.
Sometimes there's some nice deals, but not many. Mostly overpriced and overpackaged so-called premium items with maybe 3% knocked off the regular prices. The worst thing about this place is the visible employees that act as if they're locked in some hellhole. There are good ones, but there are a few that don't even try to hide their absolute disdain for customers. If this was the original Price Club, they'd be working somewhere else by now or on the dole. They all seem inordinately stressed, so I suspect the problem is with the store manager. The beef is iffy - it can be prime or choice, but half the time the cuts are done incorrectly - often the grain of the beef is cut in such a way that the meat feels mealy. The preparation- is usually much too bloody, but one time the meat was so desiccated a ribeye steak was a pinkish white color. But they do take it back if you return it. If you want good meat, go to a butcher or Central Market, Costco meats are too inconsistent. And never, ever buy Kirkland batteries, they just don't last very long, if they work at all. . Indoor furniture- overpriced low quality stuff only. Returning furniture, especially from Costco.com, is a nightmare too - Costco.com doesn't even care about customer service anymore, those days are long gone. I think some of the employees in the store act poorly, but the phone customer service for Costco.com is the WORST. They have good return policies, but more times than not, it involves sparring with a cs agent that doesn't want to honor the policy- probably incentivized to turn a return request into an item the customer keeps. Don't expecti the delivery service to do anything besides dump unassembled items on your floor or driveway and leave- because they use Ceva for deliveries and they are the bottom feeders of residential delivery services. Costco lets you know that it's not their problem, it's a delivery company problem, and yet they're using the same delivery services for years, in spite of all the complaints. Do some price checking before assuming that the Costco price is a good deal.
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September 2023 by Maddie S.
This is the worst Costco I've ever been to, due to the costumer service. The employees are extremely rude. After having a bad experience the last time i went in this location, i decided to try again and no surprise an employee working self checkout yelled at my friend for placing the cardboard loading box on the weight scale for just a minute to set her purse down to scan, then later on accusing me of not scanning an item when everything was scanned. Stepping right in front of me to count my items and realizing i was right, gave me a dirty look and walked off. This specific employee followed me half way to the exit staring at me. I will not be spending my money here any longer. Train your employees to treat people better. Thanks for ruining my Costco experience Fort Worth location !!!
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August 2023 by Jennifer H.
This location has by far the worst costumer service I've ever experienced. I have been to this location multiple times now and almost every single time have dealt with something from the staff. Earlier this month I was in line for check out, my purse was in the cart and was opened because I grabbed my wallet to get my membership card. My husband was loading the last of the stuff on to the belt and I glanced down out my kids and went I looked back up I saw the young man that was helping the cashier look inside my purse! Used his finger to open it slightly and look inside! When I said something and grabbed my purse he completely ignored me and spent the rest of the time I was there trying to talk to co-workers near by. Then the cashier miscounted my cash and insisted I didn't give her enough money! I told her that's impossible because I gave her $280 (the bill was $270 something) and of course once she did recount she admitted she was wrong. Maybe just recount it next time and not give the customer attitude? Especially when I'm already upset about your coworker invading my privacy. The next time I went in I decided to use self checkout - it was a small basket and I did not want to deal with anyone that works there. But sure enough there was yet another staff member with an attitude holding up the line because she needed to check everyone's membership card prior to waking up to the self checkout where you SCAN YOUR MEMBERSHIP CARD. Of course she was incredibly rude about it when people attempted to just walk right up to the check out like we are all used to doing. These are just two recent encounters that really bothered me but I've had too many to count rude encounters with staff. I mean, I understand that there are two places that you are guaranteed to deal with crappy people - airports and Costco - I don't know why everyone is instantly cranky when entering one of these buildings but if the staff was courteous people wouldn't be so cranky or at least the people that came in happy would leave happy too.
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July 2023 by D F.
HORRIBLE CUSTOMER SERVICE! Don't expect much professionalism from the staff (including management) at this location. They are all extremely rude and seem miserable most of the time.
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April 2023 by James W.
I've always preferred Costco over Sam's Club. Both have their own brands but Costco doesn't seem to push there's over others as much as the competitor does. They always have a lot of good deals on name brand items as well. This is the one place we can find my beloved Famous Daves Pickles and the large 10 pack of Annies Mac & Cheese, both worth the small price they ask. They always have some monster sized pies in the back where the bakery is, always good. The fruits are usually fresh and there is a separate room for some of it.
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April 2023 by Angelica Q.
The door greeters at this location are awful. They immediately address any issues with rudeness. I believe yelling at someone before they get in the store is never the way to greet people walking into your establishment. The list goes on. I get they may see some crazy people, but you can't judge everyone the same.
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April 2023 by Caroline S.
Meredith was so informative about my membership and has been so fun to talk to! I appreciate all her help!
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March 2023 by RG L.
Costco might have some good shopping options, but their Citibank card is terrible. They provide no email to contact them. They use a bot. Additionally, they have a terrible dispute system. After using their business credit card for 19 years and shopping their for 25 years, I did not receive a bill last month and they gave me a $30 late fee. First time in 19 years this has happened. It apparantly occurred account I moved. After an hour on hold an agent, simply said, it doesn't matter you have never been late, you have to pay the late fee regardless of not receiving the bill. She was rude. Obviously Citibank nor Costco doesn't care. So I closed my account. They are likely the most rude and horribly set up system of all of the major goods companies I have delt with. Very difficult to communicate with them.
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February 2023 by Les G.
Super clean store, not too busy during the day, they still have specials at their food stand area, clean restrooms, friendly employees.
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February 2023 by Mike D.
Went in about 10 minutes before closing to get a last minute cake for a marriage proposal. Place was shutting down but ran into an employee named Jessie and I explained my situation. He comes back with another employee named Dillon and these guys are on a mission now, they want to get this cake for me and get it decorated for the party. They both walk off and a couple minutes later come back with Selena, who was on her way home, but they explained the situation and she came back in and found me a cake and decorated it for me. This was such a cool experience! Selena, Dillon, and Jessie made not only my day, but the couple who are to be married. Very cool example of some stand up human beings trying to help a stranger out. That Costco is my go to spot now, because of those employees.
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February 2023 by Stephanie G.
exceptional service by the crew! my husband and I went in to buy flooring and they crew was so helpful and patient with us! thank you so so much!
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February 2023 by Teresa B
I've been using the Costco Vision Center for several years and love the service, products, and cost savings. I used to pay about $700 for a pair of glasses (progressive, transition, etc.) at optical stores. At Costco, I can buy several pairs for that price. Thank you for offering quality products at excellent prices, Costco!
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February 2023 by Barbara Byrd
Always had great experiences with Costco Optical but today or maybe this location, not so much. My prescription was good through today (from a Costco optician at another location, no less) but they wouldn't honor it TODAY. I ordered from Warby Parker and probably saved $200+. I won't be back.
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December 2022 by William M.
For Christmas, my wife urged me to pick out a new office Chair for our Den. I was happy to do so as the one I have is so warn out it looks like a worn out recliner. I did some surfin' on line and settled on a LazyBoy from Costco. I was excited when I came to the house so quickly, but not so happy when I saw the box. It was ripped, punctured, holds in it in absolutely poor shape. I took pictures before I opened it. The instructions said to lay out all the parts and account for them before attempting to put them together. I did and sure glad I did because a chunk of wood was out of the base where the casters attached. I call a costco rep and asked what to do. They said I did not need to re-box it so I put all the small parts in a midsize box, and put the 3 large pieces in a 55 gallon Construction bag. It was returned to the Store that we always use in Tehoma shopping center, I received a full value card that I turned around and ordered another. It is to be here Saturday. Looking forward to it. This has been a great experience. We used a Costco before we moved to Texas but it was 81 miles from the house. This one is about 14. We buy our tires, paper goods, party needs, meats and lots of other items and are so happy to have a company with Integrity to do business with.
