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October 2023 by Eduardo Iglesias
Excellent customer service
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July 2023 by Mario L.
So I take my car in and drop it off on 7/5/23 with a scheduled appointment at @7am. Drop it for a diagnostic review of a code found. So far so good as the service advisor tells me it will be a day. I don't think anything of it. The next day comes and I'm out running errands and still no call so my wife suggests I go stop by and check in on it. I do that and speak to my service advisor who promptly tells me oh they are barely going to check it! Barely! It should have been checked the day before. This was around 3:30 pm when I went by. They then call me at about 5:30 & tell me it needs a new air filter and to get some pressure cleaning of the system done which will run around $400+. I tell them no thank you, that I will take care of it, and call it a day. Friday comes and they then call me at about 4:30 asking if I'm going to pick up my car but my wife and I are on the Westside. I was going to go pick it up Sat but decided to just go and get it done with. The service advisor just charged me and handed over my car without telling me what they found. This is the worst service ever and I will never frequent another Viva establishment again.
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June 2023 by Anthony Anthony
Mark is a great service advisor manager I had a problem and he took care of it
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May 2023 by Caro H.
The sales team is top notch. Extremely knowledgeable and friendly. I ended up walking out with a great deal and a great car. Highly recommend
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May 2023 by Abraham C.
DO NOT DO BUSINESS WITH THIS ESTABLISHMENT.....!!!! So back in February, my elderly parents purchased a used vehicle from these incompetent fools. It's been almost four months, and my parents still haven't gotten the plates for their vehicle, and the temporary tag is expired. The vehicle will not pass inspection because the 3rd brake was out, which we replaced, but now that the tint is too dark. These issues should have been addressed prior to putting the vehicle for sale on their lot. Sadly, the took it upon themselves to pass the problem on to my parents. This Tom Foolery borders the line of unethical....! It's sad to see these rotten bastards take advantage of elderly clients in the community...!
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May 2023 by Kevin M.
Disappointed, with Andrew Arrellano The sales manager and Margarita Holigun. I was Interested in purchasing a vehicle, first tried to find a Credit union local in CA to finance and out of state a Vehicle, and Margarita tried to find a finance company to finance me since I was in CA, she was very helpful. She Sent images and videos so close a deal. We couldn't find a mutual ground on Finance and I was going to pay VIVA NISSAN cash with a cashiers check, Sold my car and money I saved, to just refinance the vehicle once I came back to CA . Andrew Arrellano changed from a Deposit of $500 to a deposit of $5000 non refundable. Knowing I would be coming from CA, asked him the info for the deposit at 10:04am on 5/20/20 went initially they were suppose to take on deposit on the 19th, and at 10:51am on 5/20/20 Margarita call me and said the vehicle was sold. Andrew doesn't keep his word. Poor customer service by him. From looking to purchase a vehicle. to looking for a flight , a hotel and taking the days off Monday and tuesday off from work toselling my car this was an awful experience from Andrew.
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February 2023 by jesus c
Great service
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May 2022 by Naylea C.
Please do not come in here to buy a car!! I didn't even get to and I'm so glad I didn't, people here are so crooked.
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February 2022 by Cecilia White
Very dissapointed with this place. I made an appointment for Wed at 9am for a check engine light on. I let them know I needed the car back by Friday. I dropped off the car and I didn't hear anything all day. I called the next day around 11am only to find out they had not even looked at the car at all. Then they call me around 2pm to ask when I had replaced the battery last and they said they would call me back shortly. I didn't hear from them again. I called back around 5:45pm and I guess they were already closed although it says they close at 6pm. Would not recommend this place at all. Very unprofessional, no communication and they don't listen to the customer.
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July 2020 by Mark DLR
What can I say about a dealership that you haven't heard already? They just want your money plain and simple and to overcharge you. An arm ,leg, it's all the same . This place specifically has aggressive sales reps to.make sure they get your money.
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January 1970 by abhel.alverez
My visit for oil changes have always been more than great. The time they talk to make everything is well and very quick. Great service and very helpful.
