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August 2024 by Joe Mama
Crooks, try to force you to buy packaging to send back amazon return
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August 2024 by Ka Kai
Claudia is a horrible employee!! I refuse to get service at this location because she has ZERO customer service skills.
When you come to this location be ready to be spoken to with no respect and basically yelled at.
Claudia is ZERO HELP & all arguments!
She seems to think she knows everything and can’t answer simple question's in regards to getting my package out without being rude and insulting.
She needs to be Demoted IMMEDIATELY!
Every time I come to this location she acts this way. I seen her speak to other customers ahead of me the same way I have no idea how people put up with her behavior. She’s horrible
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August 2024 by bee busy
The worker “Claudia” is super rude and always raises her voice to cut you off when talking if you have any questions. Not to mention she makes smart remarks.
Every time I go to this location she has a nasty attitude and is extremely rude.
She seems clueless about the basics of her job and gets mad if you have questions she can’t answer. You can tell she isn’t capable of fulfilling her job duties.
After this last visit at this location I will NEVER EVER get assistance from her.
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August 2024 by Cristina Solorzano
strong smell of urine inside
always super busy, but only store nearby since sunset closed
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April 2024 by Benilde Molina
Impeccable customer service
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March 2024 by J L
I am sad to write this review, but it must be done. I have been using this UPS store for quite some time and never had an issue. I took a package there Feb. 16 and a young girl took it; I told her if she could attach my label to the box since I was not able to, and she said yes. I left with no concerns because EVERY package I have taken there I was able to track its location from drop off to delivery, and other employees have attached my labels without issues. This time I was unable to track and all that was said was drop off in El Paso Texas at the store. I gave it a couple days and yet still says drop off and nothing else. It has been a week and still package has NOT moved from drop off location. I feel the girl never did attach the label and the box was either thrown away, discarded, or left somewhere since it had no label. When I went to the store after I had been on the phone with customer service at UPS because customer service said i need to go to the store since package has never moved according to the label. Customer service told me that once it is scanned it is scanned at each location it goes to so if it says drop off that is where it is. it just seemed at the store no one cared that my stuff was missing, and it was like an oh well attitude. I am so angry about this. THEY lost my package at the drop off store, or misplaced it, but someone isn't owning up to their mistake and now I am out as well as the person I was sending the package too and now I have to replace it. I will NEVER again use this store or UPS and go back to USPS fully since USPS has NEVER lost my stuff and I could ALWAYS track my packages without issues. I liked UPS since it had cheaper rates but after this incident, I am willing to pay extra to make sure my stuff gets to where it needs to go.
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February 2024 by Juan Vazquez
Claudia was very helpful and all the time
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February 2024 by Ömer Tarık Koç
They made you wait in the line for drop in packages (already has shipping label and ready to go)
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December 2023 by J S
I recently had the pleasure of working with the management and staff at the UPS El Paso store #0207. The store was clean and organized. The staff was extremely friendly and professional.I would like to call out the exceptional service of Diego, who taught me a few navigational skills for Adobe Acrobat and my MacBook. I had a time-sensitive legal document that needed to be printed, signed, and scanned. Without his help I would have missed my deadline. Thank you again, Diego!
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October 2023 by Ricardo Jimenez
They wanted to charge me for returning shipment when at another location they were going to do it with no charge as it should be for a return . The lady that was "supposed" to help me had really poor customer service skills.
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August 2023 by Cesar Fierro
Horrible customer service and ridiculous store policies.
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August 2023 by TK K
Amazing customer service carried my boxes for me tapped up my boxes for with a smile and excellent service
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June 2023 by Brenda Michelle S.
The guy took at the counter took my pre-labeled package like I asked him to lick the bottom of my shoe. Too bad I was interested in using their print service.
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May 2023 by Stephanie E
The customer service at this store is exceptional. There is a ups closer to my home, and unfortunately, they have not been helpful. However, Shelby and the rest of the staff at this location have been very kind and helping me with my service needs. Thank you! ?
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March 2023 by Yang
Claudia is the best ups staff I have met. She answered my phone call right away. Very professional, courteous, and efficient. I am thankful to Claudia to get her help with notary.
