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August 2023 by Andy A.
I have tried calling the Sams Club Pellicano numerous times. It's very frustrating. The only people that pick up rapidly is the pharmacy. I'm very happy with the pharmacy as I buy $4000 a month in medicine. However, the rest of Sams Club doesn't give a care about anything I buy there. Their gas station is always a mess right now. The traffic is backed up to the middle of the parking lot because they decided to close the far left two lanes for gasoline. That's the wrong thing to do. They should've left it open so that it does not get the way it's getting right now. I would call the manager but guess what I can never get through. This is definitely a -10 stars. And then they will cry to you that they make no money on gasoline. Well, I don't really care if you make money on gasoline or not it's a service you provide and therefore you should honor it and have the best available items for the customers. Just like nobody asked you to sell the hotdogs for Less than your competitor the big guy, Costco. At least with Costco they have somebody to direct traffic who cares about their job this guy is always on his phone or in his little office or just walking around not caring to listen to what people say. I can tell you because I've been here so many times because I have business to do. if I had a different place to go to I would.
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June 2023 by Sylvia C.
I always find what I need. It easy to shop online, and extremely convenient. Staff is friendly and helpful as well.
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May 2023 by Innette V.
The service is absolutely terrible. I did a pickup and they forgot my 3 cases of water. I called customer service and they said I had to deal with the club. I called the club and no one answers. I have been calling the club and no one is answering. Absolutely terrible customer service.
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May 2023 by Eric Christopher Hernandez
I have been a Plus member for nearly 10 years. I can usually tolerate the nuisances like being overcrowded and long lines but today one of the team memebers/ associates was so rude and disrespectful I was shocked. The older male member of your staff made dog calling noises and scolded me for trying to get an item that was at the end of an aisle that was taped off. I could clearly hear an associate in the next aisle over helping customers get items from the blocked aisle without belittling them or being rude. Furthermore he told me I can call whoever I wanted to to complain because he doesn’t care and nothing will happen to him. I spoke to Vero the A.M. manager about the experience on May 8 2023. I am looking into contacting the DM and/or home office. I am not sure if this is the behavior that is tolerated between staff and managers but someone needs to reiterate the correct way to speak to a customer.
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March 2023 by Andrea Navarrete
Literally called 3 days in advance and when I get here to pick it up at 9, the time I said I’d pick up my cake isn’t ready they don’t even have an order under my name and no one wrote down what I even had asked for over the phone.
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December 2022 by Marisa M.
After reading some of the bad reviews I don't understand how Sam's use to be so bad in the past. Well currently, it seems as though Sam's club has made a huge turnaround. I love coming here. I share a Sam's club membership with my mom. We also share a Costco membership as well, but since we live closer to Sam's this place is the go to spot when needed. The prices here are awesome and let me just say you'll find stuff here that you won't find at Costco. I'm a fan of both places but lately I've been a Sam's fan. The customer service is also awesome. They are very responsive in helping customers. NOW, I can not say the same if I was to call the service line. This Sam's club is never out of stock of any items and I always tend to find what I need here. I also love their variety of grapes. Enjoy my pics:)
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August 2022 by Huner M.
Most workers are very lazy and they don't really care for helping customers. I need to work there to help customers. And make the place much happier place.
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May 2022 by Martha Juarez
everyone is really friendly and clean place
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May 2022 by Andy Hernandez
Management doesn't help when lines are long. Then manager comes out instead of helping he stands there like a turtle and just looking. Man I hate this Sam's I go here because the others are too far. It just sucks.
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November 2021 by Kayla L.
The day we went to this Sams, we were looking for Halloween candy and sadly didn't find any. This was definitely our fault because we went shopping for it too late so no fault to Sams. So we didn't end up purchasing anything this day but I still want to review the experience we had while looking for the candy that was not there lol When we arrived, we were greeted by their door greeter and asked for our card as usual. When we walked in, we didn't see the candy so we asked a young lady who was stocking the shelves. She informed me that they were more than likely out but she would check just to be sure. She took us to where the Halloween candy usually was and sure enough, it was empty. She informed us that all the Sams are more than likely sold out but she told us that Target just started running a sale on half off candy and to check there (luckily that's where we found the candy so thank you! lol) It was a good Sams but I probably won't go back due to it being a popular sams and it was PACKED and it usually is but if you live on the east side, it's a great Sams but I'll stick to my empty westside Sams lol
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May 2021 by Rosario A.
This Sam's club is so disorganized compared to other clubs. Tying to locate certain items was a chore. Waisted too much time in this store then I needed too. Never will I come to this store again. Total disarray!
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April 2021 by Rod H.
Last time I shop at the Sam's Club on Pelicano. - Customer service has relocated from their normal place to a small kiosk type of operation upon entering the store. Normal customer service was moved to make room for curb side pickup. - The shelves are cluttered with items not belonging to that section. The clothing section is hideous. Clothes are mixed up and piled on tables rather than neatly folded for display. No employees were attempting to straighten the mess. - The bananas were green and empty boxes littered the area. Boxes were tipped over and stacked from shoppers digging through boxes looking for the least green bananas. - And if that wasn't bad enough wait until you try to order at the food bar. My wife ordered a combo pizza and two hotdogs. When given the order my wife asked for the drink cups and was told she did not order hotdog combos and it would cost an additional twenty-five cents per drink. I have eaten a lot of hot dogs at Sam's and never ordered a combo hotdog but still received my drink. - The Sam's Club gas station on Pelicano will be closing soon for a period of 3 months. This is going to cost them on retail as well. - The Sam's Club on Pelicano has a lot of issues and is no comparison to the Sam's Club off I-10 which will be my main club from now on.
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March 2021 by LeAndrew Y.
Sam's Club is a unique shopping experience. Find everything you almost need at a great price. Buying in bulk was once something people did out of convenience but today during these times it has come to be more of a necessity. Being a member of Sam's club has been a blessing.
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June 2020 by Lourdes P.
Love the Sam's App where you can scan and pay for your groceries. Also, the meds are very affordable.
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November 2019 by Lisa A.
Ok guys...I don't have a membership here. I usually tag along with my aunt or mom because they have one. I also ask to borrow their card to put gas in my car. Hey...that's what family is for...to help each other out. ;) My aunt brought me and spoiled me to death! She never lets me pay! I feel bad but take her up on it once in a blue moon. I wanted to buy my beloved sparkling water and baked Cheetos, along with a couple of other items for the house. My aunt would've let me have a shopping spree if I wanted. The store was packed so I just wanted to leave ASAP. I also got to try a few samples! No lie, if I would've eaten a couple more, it would've almost been like a meal. I had some chicken noodle soup, turkey sausage and waffle. I like their pretzels and pizza in the front. They taste pretty good and they're reasonably priced. I'll be coming back the next time I need items for my house.
