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November 2023 by Dustin Lloyd
This particular store is always jammed packed but the workers always are professional and helpful
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November 2023 by Frank Uresti
Isabell was very helpful and knowledgeable, I had an iPhone 15 pro max ordered for my daughter. She pulled some stings to get it shipped a lot sooner. A+++++
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October 2023 by Jackiecool9
I went in to upgrade my phone and I was helped out by Daenna right away. She was very helpful and answered all the questions I had. I had many questions and she had all the patience in the world! Left happy and satisfied, thanks!
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August 2023 by Joe Balderas
Unwelcoming customer service. I went in to inquire about trading in my phone and the rep told me they were closing soon (in 25 minutes). I told him it was fine, and that I just wanted to look. Still wasn't much help.
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July 2023 by DJ ALEX BAD INFLUENCER
no comment right now....
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July 2023 by Naught Goode
Paid the insurance for a $1000 phone, then they send you to the manufacturer so they don't have to cover it. Go to Costco to get your phone, or craigslist? A Craigslist transaction talking place in a parking lot is a way better option than this store.
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June 2023 by Maria C Cantu (Candi)
GREAT CUSTOMER SERVICE. THANK YOU
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June 2023 by Frank Galvan
Very professional and courteous staff.
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April 2023 by Wackiekat Sunshine
Very friendly. Very knowledgeable and very helpful. And I love that she transferred my info to my new phone!
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November 2022 by Troy Mendez
I should have read the reviews first. Customer service is truly horrible. I walked in and they told me I would be helped shortly. There were quite a few customers so I knew I would be waiting a bit. I started looking around researching the phones I was thinking of upgrading to.After walking the entire stores a couple of times over looking at various consumer reviews, some lady with her kid walk in and they are approached by someone with a tablet to sign them in. When I asked about the sign it they said I needed to sign in to be helped. I had already been there waiting and several people walked in after me.They were going to take my name but I just walked out. Why wait even long when I can give my business to a place that acknowledges me and actually wants my money?A simple sign would solve any issues of confusion. I have walked into these stores before without any need to sign in, so if they end up needing it, put a sign. Their lack of service just lost them my money.
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September 2022 by Lisa Fuentez
Totally above and beyond customer service!! Glendy, Jose G, Alex and Angela. Thank you so much for all your help and Glendy, and Jose G. even coming to my place of employment to get my service transferred. Absolutely appreciate their efforts and treatment!!
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July 2022 by Loryanne De Hoyos
Awesome customer service, thanks Melissa and Alex.
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July 2022 by Cindy Ramirez
Terrible customer service!! After I finish paying off my phone I'm done with TMOBILE!! Glenda the MANGER is rude and obnoxious! Isaac doesn't know what he's doing either. Ugh!! They made me wait 2 hours and I still left with a non working phone. !!!!!!
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May 2022 by Jojoe Martinez
Good customer service worth the wait
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April 2022 by Mark Martinez
Went in to return some Internet equipment I was trying for 15 days. The Young Girl "helping" us was rude and was very little help at all. After an hour attempting to Cancel the Free Internet and return the equipment she said to me "Nobody forced you to purchase it." I will never return to this Location on Trenton Rd in Edinburg. Long story short...if you're not there to buy something but rather return something then be prepared to be treated like dirt.