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March 2024 by Mark M.
Once again, a problem. I tried to return a defective item and was told I needed my actual receipt, since they are not allowed to look up your purchase via a credit card. All major merchants can do that (including Tom Thumb), why can't Kroger? He hands me a piece of paper and tells me to call a number so they can send a copy of the receipt. It's a $7 item. I do that and return to the store. He looks at it to make sure I'm telling the truth. I ask why so much trouble to return items. I'm told that "certain" customers scam the store too many times and this will keep them honest and make Kroger's job easier. Well, I'm a minority. Imagine how I feel hearing that. So basically, Kroger is calling certain groups of customers thieves. That's the way to retain customers.....LOL. I finally get my refund, but only after I've been lectured and spoken down to. The customer service guy was a pissy gatekeeper and reminded me I can't do anything without his permission. So a guy making $11 an hour is going after customers. I hope he feels powerful doing this. That only makes your store look bad. I'm sorry your location has a problem with theft. I saw the $5 detergents under lock and key. Join the group. ALL retailers are facing that, but few will admit "certain" groups of people are the culprits. I was told this location is a training location for all stores. Wow. Hope you aren't telling employees too many bad things about customers of color! He could have called a manger who could have taken care of this a lot quicker. I didn't throw a fit and yell like some people do to get their way. I never return items, but this was defective. It's the principle of the matter, not the amount. This is the last time I shop at Kroger. There is a Tom Thumb closer to me. People there are snooty, bitter and uppity, but I can handle that. I don't have time for drama from poorly paid people (many of whom told me they are on assistance) looking to compensate for a lack of pay and recognition. Seriously, train your people better. Imagine if I had actually taken offense at the "certain people" remark. I just walked away. He obviously doesn't know any better. Not once did he say he was sorry. Apparently, it's all my fault. I'm getting used to this kind of treatment from this location. I'll make sure people I know don't shop here again. Kroger doesn't care. Thats the sad part. They defend their employees and allow poor customer service. Live and learn.
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March 2024 by Sarah L.
Yeah again this Kroger location has accused me of stealing something again that I did not even do this time police have to come by and see if everything was OK it was. I can't even feel comfortable shopping in the store anymore because every time I go in there there seems to be a problem they have now lots of value customer and I doubt I will ever be shopping in the stupid store again I have to go Buy my groceries online now. I'll go to a different store where I'm not being hassled While I shop. I don't see why the cashiers have to accuse people of something that they're not even doing and get everybody else involved even though they watch you why you scanned your stuff. This is not the first time I have left embarrassed because of how they treat the customers. Please watch shop to please watch your back because they will accuse you. Thank you Kroger for loosing loosing a value customer.
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December 2023 by Katherine A.
This Kroger is more updated compared to others in Dallas. I really like that this location hires special needs employees!
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November 2023 by Charles C.
Everuined check your receipts before you leave the store!! The stor on Elam is adding a Donation to your bill without asking you for it. This is the second time this month it has happened to me so I called their office . Soniya ask me how much I told the check out lady take and I told her nothing was ask they just did it . She was very nice and told me to drive the 5 miles and then would refund it to me. Why can't you shop there without an overcharge or them stealing your money that is hard to have extra now days. Charles Cole
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October 2023 by Reagan B.
My house has bought our groceries from this Kroger for the past 3.5 years and I can guarantee none of us will ever be back to this store again after my experience today. For context, we all spend about $300 per week total on groceries, meaning we've spent over $40k at this location over the past 3.5 years... anyways, I was looking to do a propane tank exchange and I had a quick question so I walked in with my empty tank and directly up to the first employee I saw. At the same time, she noticed one of her friends in the store shopping and said hey and waved her over. I was standing by the employee smiling and politely waiting for her to finish her conversation before I asked my question. That's when "Patricia" walked up... I do not know know who made the decision to hire this woman but clearly she has some unresolved anger issues because she came up immediately aggressive with an extremely loud tone as if I was attempting to walk out a full cart without paying and said "You can't have that in that here! Go outside now!" And I said "Ma'am it's empty, I'm waiting for this other employee to finish her conversation with her friend so I can ask her about doing an exchange". She says, "NO NO NO" and I said "hold up, I just have a quick question because I don't know how to exchange this" and she says "No there's no hold up, you need to go outside NOW!". I had enough her at that point and nonchalantly said "Alright, f you guys, I'll go somewhere else for a tank" while walking away and no joke, for a moment Patricia physically charged at me and I saw it over my shoulder as I continued to casually walk away while I heard the other employee say "Patricia, stop! It's not worth it!". I have never had such a negative experience with an employee in my entire life. Check the cameras to confirm this all is correct then please fire this woman so maybe she learns a lesson about how to properly interact with customers!
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October 2023 by Pamela B.
The second time I've been in here recently where the employees are so rude. This store has gone way downhill. Sad. I'll shop at Tom Thumb even though they are higher because the employees are friendlier. Kroger was the best. Now they are the worst.
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August 2023 by Ann M.
I started going to this one because I was sick of CONSTANTLY getting haggled for internet service at the one on Northwest Hwy. Go to this one today and now they have the same thing - except it's right where you walk in to get a cart. I am coming here to shop for groceries, not get Internet. You can't avoid them - they come running over to you. Two nights ago I came here by myself and there were THREE different homeless people right at the door asking for money - one of them clearly either on something or mentally unstable. It was dark and the other entrances were all locked so you had to walk through there. None of the employees did anything. This is not safe. Also - bugs on the produce at both locations. It's disgusting - wish I would have taken a photo today. Switching to a different grocery. Kroger has gone waaaaay down hill.
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July 2023 by O A.
Homeless lady blocking the entry and baskets " cleaning the floor", a bunch of expired promos left tagged-cashier wouldn't honor the price, and their prices have noticeably increased. Won't be shopping this Kroger anymore.
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June 2023 by Happy C.
Two checkers on a Saturday afternoon. Lines down the aisles as well as the lines for self-check. The guy checker was chatting up the customer, stopping what he was doing every time he opened his mouth. I left my cart and went to Aldi to do my shopping
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May 2023 by Robert S.
I purchased a twin-pack of Nyquil/DayQuil last month, not knowing my partner just purchased the same at CVS. After going through COVID two weeks later, I finally got around to returning the unopened package back to Kroger. The Customer Service counter was closed, so I asked an employee where I could get a refund. He said I needed a manager's approval because I brought it back past their return policy deadline. The manager came over and she explained that it was 31 days since I purchased it and I must return it within 30 days! I told her I was sick with COVID and she went into some convoluted reason how I could have contaminated the unopened product. It sounded like she would rather have me come in with COVID and infect people only because it was within their 30-day window. What should have been a 'no-problem return' turned into a 5-10 minute lesson on their return policy, price fluctuations, a scolding on spreading COVID, and finally getting a refund. Geeez, it's not like it's immediately perishable - it had an expiration date of12/2024. For a store manager, customer service was not her strong point. I'll just do my shopping at other grocery stores given this hassle!
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March 2023 by Anna H.
I'm disabled tried to pick up a prescription except the side entrance was locked at 9 am. I had to hobble all the way to the other door. I asked why it was locked. The employee mumbled sorry he forgot. So then I picked up some grapes on sale and tried to check out. The self serve was ringing up double price and kept auto ringing it up to about $40! There was not an employee in sight. I made my way back to the first lazy employee who said I would have to go on line and down load a coupon to get the sales price! What? For some grapes? Bottom line except for the pharmacy this is the laziest bunch of employees, and krogers is not well run. I was so upset and that employee could have easily called a manager and given me the credit. Next time I will pull up to the pharmacy window and I will never set foot in any Kroger's again! And Dallas has a lot of other grocery stores. Just sayin.
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February 2023 by Austin A.
Veronica in Floral! I had a last minute floral need, and when I arrived at Kroger on Mockingbird I didn't see what I needed in stock. Veronica was working the floral counter on this particular morning and accommodated my need. She asked a few questions for context and then asked what flower color was needed. In less than 20 minutes she produced an exquisite floral arrangement. She's a HUGE value add to Kroger and I hope their management recognizes her as such!
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December 2022 by Angel S.
I went to Kroger at 6:30 pm to do the drive up service. The rep that came out must have stopped my card by mistake. That wasn't my problem mistakes do happen. It was the lack of care the mangers Alma and Haley took with the issue. Alma come out first walks directly to the car and says " he said he gave you the card rolled in the receipt " no hello so sorry for this mistake may I get more info from you lol then she just walks away comes back with the other manger Haley and stated he doesn't have the card this doesn't happen here and hers the receipt. Mind you no one has looked around and attempting to look and no apology. Me being a supervisor myself I would have never handled this situation so poorly. To make the customer who was truly inconvenienced by her card being lost my there rep be made to feel that I inconvenienced you to come out here to tell me I must have lost the card, must have been you, he didn't take it, he doesn't have it literally every excuse in the book. I'm the end no card,no apology, no one looked around I only go disrespect my the management.
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October 2022 by Carlos W.
If i could give 0 stars i would. The person you have working in the deli counter older lady with glasses on shift at 1:49 pm on 10/17/22 is the worst employee you can have. First her attitude. It seemed like she had a problem giving me customer service because of the color of my skin. She had no problem taking care of the older gentleman that came after me because he was of her preference. As she asked him what he would like he told her you have others she said nope you're next. Then we she was done as i was the only one at the counter she ask " i can help who's next". I'm the only one in front of you. As she took my order she interrupted with an attitude i told her to drop her attitude or find somewhere else to work. My day was going great until i came across her. Kroger just lost a customer because of this lady.
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August 2022 by Semhar M.
This Kroger is gorgeous!!! They've completely renovated the outdoor decor and the inside is just wonderful to walk around in. Clean open aisles, super organized and stocked items, and there's a cool new kitchen concept inside called Kitchen United. It's like a ghost kitchen food court where you can order when you arrive, get your grocery shopping done, and have dinner takeout ready for your drive home.
