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July 2024 by Melanie Burciaga
I love this complex. It’s in the heart of Knox where there’s so much excitement, shops and restaurants, but sheltered from the traffic. I find it peaceful and safe! It’s also conveniently located to the Katy Trail, Trader Joe’s, and UPS for Amazon returns. The maintenance is responsive and polite. The office responds to your requests. My apartment feels so luxurious but then again I have a corner 2bed2bath unit. I am blessed to live here!
I’m giving it only four stars because I do find that it’s super annoying having to go downstairs to open the gate for guests. Even cheap apartments have a call box where you can open the gate from your apartment. I don’t understand why this expensive complex doesn’t have that feature. It deters me from having visitors honestly.
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May 2024 by JoJo Hernandez
Been living here for about 3 months now and my car has already been stolen from inside the apartments. The gate was broken for 2 weeks and anyone could come in. No camera on property which makes it even harder to track anything. Not sure why there are no cameras if this is considered a somewhat high-end location where image is a high priority, yet I feel very unsafe right now because literally anyone can come in, jump over the fence or whatever and steal your stuff just like that. So much money burned just like that with no compensation from the Apartments. Still paid my rent on time though otherwise eviction within what.. 5 days of non payment?
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May 2024 by Lindsay Winters
Overall okay experience. The location is amazing but other than that, it’s a fairly average apartment. Definitely not the “luxury apartment living” that they claim.
- The leasing staff would be very condescending to me when I would bring up concerns over large issues and they would only respect me when I would get my Dad involved.
- Whenever it rained, the parking lots would be covered in mud from all the landscaping that had no plants (most of it).
- Our energy bill was insane and we were dismissed over the $350 charges we would get. They told us to close our curtains during the day which is absurd as we didn’t even get much direct sunlight. We would have a high bill if neither my roommate or I were home that day and all the blinds/curtains were closed.
- Our AC was broken when we moved in and it took weeks to get it fixed.
- One of the toilets had to be replaced as well, but it took maintenance coming 4 times to realize it couldn’t be repaired.
- The maintenance staff was very nice but many of them can’t communicate well as they don’t really know English, so concerns were hard to convey.
- The gates would break every other week for some reason, meaning your car was unprotected. It would then take weeks to months for parts to come in.
While the location is amazing and the overall experience was good, they charge way too much for barely renovated apartments and as many issues as we had.
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February 2024 by Brandon Donohue
Come on guys. I like living here. I don’t like being ignored.Apartment 117 keeps leaving trash outside their door. We have a trash policy. The trash policy is there so that roaches and rats aren’t prevalent around the apartment.I’ve asked 4 times in 6 days for the trash to be removed. I keep getting told that it will be removed. Day 6, it’s still there.Day 8 update: I ended up taking out the trash. I’m not sure whose responsibility this falls on - maintenance or management - but it should never have fallen on a resident to take out an other residents trash. Disappointed.
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February 2024 by Brandon D.
Come on guys. I like living here. I don't like being ignored. Apartment 117 keeps leaving trash outside their door. We have a trash policy. The trash policy is there so that roaches and rats aren't prevalent around the apartment. I've asked 4 times in 6 days for the trash to be removed. I keep getting told that it will be removed. Day 6, it's still there. Day 8 update: I ended up taking out the trash. I'm not sure whose responsibility this falls on - maintenance or management - but it should never have fallen on a resident to take out an other residents trash. Disappointed.
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November 2023 by Charlotte Farrar
I’ve never seen a place be managed so poorly nor been treated so poorly as a tenant. I moved in in July and did not have working A/C for almost 2 months. Maintenance staff was rude, unhelpful, and unprofessional. Each time they came into my apartment, they caused more damaged. Not once did staff apologize for unlivable conditions. They state they have 24 hour maintenance but are completely unresponsive. Staff admitted to ignoring emergency requests. I was able to get Dallas Compliance involved and was able to break my lease. Management said non working A/C is the worst they’ve ever seen on property, and this is a wide spread issue. The buildings are so poorly insulated. Gates are always broken. Car ports are tiny and in bad shape and have exposed, rusty nails which caused damage to my car they refused to pay for. Majority of landscaping is gone and is mud piles. All other maintenance requests I had to submit multiple times to get fixed. They’re incredibly short staffed and overwhelmed. They have a long list of excuses for why the building is so awful and why things don’t get fixed or updated. I paid 2 months of overpriced rent to have a damaged car and an unlivable apartment. They did not cover moving expense costs either when I had to vacate the unit. I recommend avoiding this place at all costs.
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October 2023 by Charlotte F.
I've never seen a place be managed so poorly nor been treated so poorly as a tenant. I moved in in July and did not have working A/C for almost 2 months. Maintenance staff was rude, unhelpful, and unprofessional. Each time they came into my apartment, they caused more damaged. Not once did staff apologize for unlivable conditions. They state they have 24 hour maintenance but are completely unresponsive. Staff admitted to ignoring emergency requests. I was able to get Dallas Compliance involved and was able to break my lease. Management said non working A/C is the worst they've ever seen on property, and this is a wide spread issue. The buildings are so poorly insulated. Gates are always broken. Car ports are tiny and in bad shape and have exposed, rusty nails which caused damage to my car they refused to pay for. Majority of landscaping is gone and is mud piles. All other maintenance requests I had to submit multiple times to get fixed. They're incredibly short staffed and overwhelmed. They have a long list of excuses for why the building is so awful and why things don't get fixed or updated. I paid 2 months of overpriced rent to have a damaged car and an unlivable apartment. They did not cover moving expense costs either when I had to vacate the unit. I recommend avoiding this place at all costs.
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October 2023 by Stone Favrot
I hear the lawn crew mowing the “lawn” here every single morning and I’m gonna lose my mind. They come every single morning for some reason and it’s so loud. Sometimes is literally just a dude who is leaf blowing the pool for like 30 minutes. It’s awful. I would love to sleep past 8:00 sharp each morning but I guess not.
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October 2023 by Cash Payne
I toured here maybe 3 or 4 months ago. I couldn’t end up leasing due to outside circumstances but the property was great. Looked beautiful for a great price and the leasing agent was very smart and cunning. they deserve a sixth star.
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August 2023 by Amanda Machart
Living here was really pleasant. Tenants all seem to be quiet and respectful. Office staff and maintenance are really friendly. My only complaints would be that the TV by the pool and the hot tub are broken a lot, I wish they’d update their gates and call boxes so that you can buzz guests in with your phone, and the cost of rent seems slightly overpriced as the units are somewhat dated and the only real updates are that some have quartz countertops.
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April 2023 by Taylor Fisher
Lived here for the past year and a half and love the property. Management staff is responsive and maintenance is great, typically get anything fixed the next day. Would def recommed!
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April 2023 by Behnam Gohari
I only had a tour and dont live here, older townhomes and so overpriced!
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March 2023 by Mr. Dallas
Great complex, right off the katy trail. My only complaint would be the price increase in recent years, but it's like that everywhere.
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March 2023 by Carol Hartman
These apartments have the greatest staff you will. They are very helpful, will take care of any problems you may have!
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March 2023 by Carol Vargas
Beautiful complex and the staff was very nice and helpful during our tour.
