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August 2024 by Ray B Smith
I want to clear up a misunderstanding with Prime Collision and Allen Auto same address different people, stay away from a guy named Rico he's not trustworthy, he over charged me but if I hadn't said anything he was going to keep my money we took our son's car there because he said he was going to fix it, listen to it yourself and let me know what you think!!!
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July 2024 by Brandon “Nobleman 089” B
This place is super down to earth when it comes to car problems. The staff is friendly and nice to chat with! I have gone in multiple times for issues I was expecting to take long or cost a lot but in the end, came out with my day still available to me and at a cost that can't be beat!
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July 2024 by Dustin Rachal
First words that the owner Rafael said to me when I called for a quote on a full paint job for my truck was “if you don’t like it don’t pay me”, needless to say that made me confident that if he messed up the paint job he would make it right. We ended up adding on a spray in bedliner, putting in a Dashskin cover, and replacing the shroud around my blinker. He later addressed an electrical issue that may or may not have been preexisting. Nevertheless whether it was preexisting or not when I paid Rafael he pocketed it and never gave me a receipt. My paint job does not look good. There are swirls in it where it looks like they buffed or wet sanded too deep and went through the clear coat, chips and dimples are also in the paint. They did a terrible job installing my Dashskin cover, they either used something that took the paint off of it or did a horrible job painting it. It did not need to be painted in the first place. They redid it and it still has scuffs on the edges and looks tacky, I’m going to take it back off, buy a new one and put it on myself. The biggest insult throughout this process was Rafael and how many times he denied something was their fault and when proven wrong didn’t apologize or say “my fault I was wrong”, he just acted like it didn’t happen. 3 examples, he swore up and down they didn’t mess up my Dashskin and that it was sent like that when they did indeed scratch it and try to cover it up, he was certain that I did not give them the correct door bushings when I had to drive up there and in seconds I showed them where they went, lastly he told me the swirl marks were because I did not use the right type of cloth to wash it, I asked him what that was and he said a microfiber cloth which is indeed what I used. I spent $5000 with these guys and am not happy with anything they did. Also they need to pay more attention to peoples interiors, they dripped paint, scuffed trim pieces, and dropped sealant on my seat in two places. Stay away from these guys, look at the last text after I put this review in.
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July 2024 by Christopher Walker
This guy is not a good businessman, he is grimey towards people, go elsewhere!
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July 2024 by Steve McLean
A small business that deserves all the business. Rafael is great. My wife and I got into a wreck not far from the shop so I ran over there and asked for some help. Rafael not only got me a tow truck within 10 minutes but also had my wife's car worked on and finished quickly. If you like good, trustworthy people then Rafael is your guy. Highly recommend
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June 2024 by Christopher Hurley
Fantastic service, with friendly and knowledgeable staff. Exceptionally good location to Local Towing facilities, and their hours are comprehensive. In every way, they were professional, accommodating, and world class problem solvers. I thank them for all of their assistance.
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May 2024 by Jessica Miller
I was recently in a car accident. I researched Allen’s Auto repair and Collision. I chose this place because of the reviews. I’ll be the first to say Raphael and his team did not disappoint. An amazing job is and under statement. Raphael was professional ,honest , knowledgeable and a man of his word. I would give 10 stars if I could. I will recommend his repair shop to anyone that’s looking for honest and reasonable quotes,But most importantly to get the Job done right! Pictures do not lie check below. My 23 Hyundai Elantra
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May 2024 by Sushil Pandey
They fixed my car even during an off day, and they were so helpful in explaining the issue.
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March 2024 by Brian Martin
This shop will not try and charge you an arm and a leg. I was shopping around mechanics looking for the best rate to diagnose and fix my overheating car and they did a wonderful job, were very friendly, and charged me much less than the shop across from my house that I went to initially. Would highly recommend if you want a mechanic you can trust won't cheat you out of hundreds of dollars.
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March 2024 by Furqan Ravi
I recently relocated to Dallas and faced challenges in finding a trustworthy garage for my car issues. Encountered a few mechanics driven by profit, but fortunately stumbled upon this garage. Raphael stands out as the finest individual in town. He offers the most sensible and budget-friendly solutions for car repairs, prioritizing customer welfare over earnings. He dedicates his full attention to provide the best solutions at reasonable rates. Highly recommended.
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March 2024 by Michael Marr
Fantastic experience. Definitely will use this place in the future.
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February 2024 by Noor Bashiti
They were so helpful and gave me a good price. Even helped me while they were very busy but because my car needed urgent repairs they helped me right away.
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January 2024 by Olivia Owen
Really great experience here. Needed a new headlight and inspection. Got me taken care immediately, taught me a lot about my vehicle and were very friendly. Will go back for future needs.
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December 2023 by EMMIKA MANGKALA
The best, period. I've had probably three mechanics over the years, and tons that I couldn't stand or go back to. Allen Auto Repair & Collision is easily the best. And it's not even close. Great service, kind treatment, reasonable (dare I say the best) prices, and always 100% honest and upfront.
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December 2023 by Kawinthip Yottakhot
Allen Auto did a great job servicing my car. There was no delay on the appointment time, the service was fast, efficient and at a very fair price.
