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June 2024 by Indira Josefina Chollet de Mejías
The service is excellent and the employees are very attentive and friendly!
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May 2024 by Alexander Daniels
Awesome location. Just a beautiful store.
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April 2024 by Janny Tran
Not to long ago , my bf and I went inside to check it out if they have new season inventory Merchandise. Anyway I couldn't find anything for women side since they didn't have enough merchandise out for women there may b few or less I was hoping looking for more new merchandise. So my bf had help out with this lady . He grab two button down shirt and try on they both different price. He ask one of the guy front register. Why this white button shirt was 10 % price than other regular half price. Of course I didn't get his name but he was rude to his respond " WHAT DO YOU MEAN? My bf response was asking the difference price? He didn't tell us why ? The manager or store manager need to train your employees how to talk with customers and know all of your merchandise of the difference price . And explain details to customer they don't know that why price is different??? You're working high end retail need to learn how to talk and respond manner with customers when they asking question.
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December 2023 by Porfirio Hernandez
Everything very cute
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October 2023 by HANKS CAJUN GRILL
Have to agreed with some of the previous reviews here and hope Burberry Corporate & management will read this and make correction on how Luxury Brand should treat its clients.Please get rid of that “Covid-19’s cheap Velcro-post outside your door. Businesses need customers more than ever now and definitely they not short of staffs anymore. However, if You afraid of thefts (we get it!! )but please get a security officer instead. Let the hostess do what they great at because they sure ruined this whole shopping vibes. Your clients don’t need tortures & harassment & they don’t need discounts infos while their brains being torched under 100*’s Texas heats. What your clients do need is to be welcomed into your store to shop with gladness and smiles. Your way of making customers suffering at the door before coming inside is just wasn’t necessary and down right kill business.We hope next time at least someone open the door or offering us a bottle of water instead of cheap traffic Velcro wrapped around your entrance door. It is mind blowing when your luxury store is the only one does that in this whole mall?♂️. Please treat your clients better and then you can tell them how much they’’ll save.Unless this change Or the line can temporarily moving inside AC. You won’t see more clients. We love your brand but this is by far worse luxury brand store experience we’d been to.
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August 2023 by Noha Shalaby
Loved it. Nailed a very good deal for a big luxury bag.
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April 2023 by Bellin Tantania
My husband and I had to wait in the line for couple minutes before they let us in. We got greeting and helped right away. Always love the Burberry.
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April 2023 by Naum Cortés
I enjoy the service every time i come here
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April 2023 by Sherry
Today I came to Burberry store (Houston Premium outlets )from Dallas.Brian received me warmly, he helped me solve many problems and bought clothes that I like and fit. He is so nice. Thank Brian for your kind service !
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March 2023 by Stefanie
Absolutely terrible service. It was just my husband and I waiting outside, five people left the store and we were still waiting 10 minutes. I walked in and Fernada ran to tell me I could not come in. I asked why not when several people have left and we are still waiting in the heat, she said because they’re busy. There were maybe four people in the entire store and the same amount of associates. So how can you be busy? She wasn’t busy enough to treat would’ve been customers with such disrespect and nastiness. I will never step foot in this store again and will encourage everyone I know not too.
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February 2023 by Cindy Montoya
I would like to start off saying their sales representatives are very personal and kind. Unfortunately I am leaving this comment because I order a shirt online and came to this location to return it just to be told they do not do online purchase returns at this location. So customers save your self the long drive and do your online purchase returns to the Galleria location.
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December 2022 by thim nguyen
A magical place. Quality product. I gave it a 4 star bc no one came to ask if we need any help.
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December 2022 by Riaz Ahmed
It's a good outlet compared to other states they don't have much quality varieties.
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September 2022 by Rodolfo A.
They make us wait out in the heat, wasting time because "we work one on one with customers". Never mind that the place is nearly empty, the idiocy left over from covid shutdowns (which did NOTHING good) reigns supreme. I'd have left if I hadn't spent almost an hour waiting to get in. This place is a disappointment. Burberry (as a brand) should be ashamed of themselves. I never dealt with this incompetence or stupidity in Dubai, Madrid, Beirut or Sao Paulo.
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September 2022 by Delores Brown
6 people outside including me. 3 people came outside 30 minutes in the heat hasn't let nobody in yet. Called in the store was told not based on number of customers but the number of customers they can handle. Well they need more efficient staff. Versace has not limit with a staff of 3 and you in and out in 30 minutes
