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September 2023 by Tori Shmori
Workers are always helpful. This location usually always has what i need.
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August 2023 by Cindy P
Nice store and employees. Well stocked. Shopping was great. Checkout was not great. The cashier did not apply my rewards correctly. Plus, if I spent $30 before tax, an additional $10 would come off total purchase; I spent $31.90. I showed her my phone with the offers, rewards, and codes, and she still rang it up wrong. There was a long line, and I didn't want to argue, so I'll have to return to the store to get the refund they owe me. I'm not happy about the inconvenience of having to make a 2nd trip to this store, especially during the extreme heat wave we're experiencing in Houston, TX.
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June 2023 by Allen's Foundation Solutions
They are always very helpful, letting you know what is new, on sale, and what coupon to use
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June 2023 by Daniela Beatriz Aguiar Santos
I loved this place…their workers are adorable I will definitely be back
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April 2023 by Ursula Saulsberry
I have been purchasing from the Fairfield location since they opened and I can tell the difference in the atmosphere. Yesterday I went to purchase the single wick candles thatwere on sale for that day. I was so excited because I planned to give out the candles to my friends for Mother's Day. I was going to use my 25% off coupon and they told me I could not. I thought to myself, I could not recall not being able to use a coupon on sale items. I did not make a purchase because I went to the store under the pretense I could use my coupon. Once I left the store, I called my coworker who was going to the Bath and Body Works near her home to purchase candles as well. To my surprise, she informed me that she was able to use her coupon. I was so disappointed, at the Fairfield location, I will not shop at this location no longer.
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April 2023 by Starr T.
Nikki and Alexa answered all my questions and were very knowledgeable on the new fragrances, I purchased the 5 travel size kit and a buy 3 promotion on body care and I got a free travel size with my mailed coupon ! They were also very attentive with my shopping around with a toddler ! Will definitely come back for the great customer service ! Thankyou Ladies
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March 2023 by Y Perez
This store is great and I love the way it smells, they always have a good attitude. I'm going to share my experience, it was soo crowded (weekend) that when I turned to move I knocked down FIVE (5) of the 3 wick candles (big ones), and of course, they broke. All eyes on me, I wasn't embarrassed but I felt bad. I offered to pay for them but they didn't allow me to.
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March 2023 by Robin Z.
B&BW has $10 off candles. Hurry! I also picked up this beautiful butterfly candle holder ?
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February 2023 by Dale Bender
My wife loves this store. Friendly staff and lots of choices. Something for everyone.
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December 2022 by Antonio Casas
It was really nice and everybody was super friendly
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December 2022 by music isme
Customer service is terrible here, came in for an order pick up, employees look like they hate working here, one was on the phone while on a ladder?? Others were talking to eachother not acknowledging my existence as I waited to have someone help me so I can pick up my order. Very disappointed please teach your employees proper customer service.
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November 2022 by Jayda Harris
Maddison was amazing she was so helpful❤️and made everything super easy grabbed my basket to put in the front and helped me picked a rly good candle ❤️❤️
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November 2022 by K. McQueen
Sales associate was super pushy and almost uncomfortably attentive
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October 2022 by Michele Baca
Very expensive, but I love this store. I go there all the time for my lotions, body sprays and hand soaps. Sometimes maybe a candle. And most of what I buy are the packaged deals. Like buy 5 for $25. Just wish I could bottle up the smell of the store.
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October 2022 by Isabel Martinez
The sales persons are always friendly and very helpful. I especially appreciate the promotional coupons they mail to me. I'm a senior on a fixed income, so their sales & coupons help a lot.
