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October 2024 by Jahaziel Rios
Rene was very helpful in our purchase of our new truck. She answered all our doubts and when she didn’t have an answer she searched for it and got back to us as soon as possible. We were very pleased with her help in this process.
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October 2024 by Debbie Reyes
Very friendly staff. We had Renee help us out and she went above and beyond for us. She was so wonderful and got us into a vehicle.
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October 2024 by Demi Almaguer
Chad helped us in a short time frame and got us into a vehicle same day. They worked hard to get us exactly what i was looking for and good deal!
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October 2024 by Marcial Martinez Jr
Exelent service !
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October 2024 by Karen Vaughan
Speedy and thorough service with a very friendly staff.
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October 2024 by Mary Sanchez
Very courteous and friendly
They took care of my vehicle very quickly
Didn’t have to wait to long
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October 2024 by Kaius Martinez
I am writing to express my dissatisfaction with the service I received today at your center. Despite my efforts to streamline the process by dropping off my vehicle early and making an appointment, the service timeline fell significantly short of expectations.
I was given an estimated completion time of 2 hours for an oil change and alignment; however, after 4 hours, my vehicle had not been attended to. I understand the dynamics of a service environment can change rapidly, possibly due to unforeseen circumstances or staffing challenges. However, I believe that communication is key in such situations. An update on any delays or issues would have been greatly appreciated, rather than the silence I was met with.
Moreover, I am perplexed by the disparity in the level of effort put into marketing and customer outreach for service deals versus the actual service execution. The frequent promotions, including calls and coupons, create an expectation of a certain level of service excellence, which, based on today's experience, seems unmet.
The absence of action compelled me to cancel my other commitments for the day, making the 5-hour wait not only unproductive but also incredibly frustrating. Furthermore, my interactions with my service advisor, Crystal Franks, were not satisfactory and did not alleviate the situation.
Given the circumstances, I believe transparency and effective communication could have vastly improved my experience. It is disheartening to feel undervalued, especially considering the potential for a long-term service relationship.
I am hopeful for a resolution to this matter and an improvement in service moving forward. Your attention to this feedback would be greatly appreciated.
Best regards,
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October 2024 by crystal n. gonzalez
Outstanding customer service from the team at Mike Shaw Toyota! Stoney helped me get into the car I wanted and Gabriel in Finances answered all the questions I had. I highly recommend shopping and doing business with them.
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October 2024 by Emmanuel Andrades
Great staff and great customer service
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October 2024 by Lionel Reid
Nice clean place Chad was very help he’s good people I enjoy doing business with him!
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October 2024 by Daniel Munoz
Loved the deal ship and the help I received
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October 2024 by Hazel Esparza
Fast and precise!
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October 2024 by Ivan Teutla
My experience with our salesperson was great. Quentin Zundt really helped find us a great vehicle that was perfect for us. We gave him what we were looking for and showed us vehicles that fit our needs. He is definitely the most helpful salesperson I've worked with. The finance guy Gabriel was also very easy to work with. Overall a great experience with everyone involved.
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October 2024 by Michell M Salazar
Chad was very patient, went above & beyond for me even when I was getting feisty.
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October 2024 by Laura Clarke
Very customer service friendly
