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January 2024 by Lourdes Cordero
I went for a Lymph nodes system drainage massage with Peter B. He was very knowledgeable, gentle and soft spoken. Gets the job done!
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November 2023 by Mary Lopez
I go as frequently as possibly. Everyone here are pleasant and the the massage treatments and facials are excellent.
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October 2023 by Bradley Morrow
Been a member for a decade and I have up to 87 massages on my account and they keep changing the rules on transfers. Also lost about 30 when transferring between locations, most likely franchise money issues. I can never find a therapist I like and they all never have the right availability hence the reason why I have so many. So while they have enjoy my many thousands of dollars in their accounts they make it impossible to utilize or transfer.
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September 2023 by Duy Pham
I signed up for my friend Sophie and her mom a monthly membership and they went out of the country after a few months of service. I was told I needed to come in every 2 months to put the account on freeze so they would not be charged and so I did. After the 2nd time, the owner told me she will put it on freeze until dec 2023 or when Sophie came back so I dont have to come back so often. Its now august and reviewing statements, I was being charged 2membership pricing since April 1st. I stop by the salon 3 times and call multiple times in hopes to speak with the owner to resolve this issue. I wanted to find out whats going on from the owner since the front desk do not have any authority to help me. Its been 3 weeks now and not even 1 single call back from the owner. They even refuse to take my credit card payment info off recurring charges until the owner lets them. Worst experience from a business ever. Now I see why all the previous years ratings were bad.
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July 2023 by Jeffrey Ziegelmann
So disappointed, this is more of a buyer beware. Find a better place that is more understanding.We were moving and so my wife scheduled an appointment after our move to R&R. The night before her appointment she was unpacking and injured her back significantly.They were closed so we left them a message saying, hey, she’s at the ER, she can’t make her appointment at 9am (when they open). It was a complete freak accident.I even called at 8:45am and 8:55am trying to get someone because she was the first appointment of the day. Crickets.While she was seeing a doctor, around 9:15am, she gets a call and they told her they were charging her $60 because she no showed. She explained what happened and what we tried to do, but they said sorry, but policy is policy.I even called the corporate office and left them a message. No call back, no email, no refund.For a company that states that they believe in the health and safety of their customers and that they are compassionate, and not follow up with a customer complaint is beyond me.
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July 2023 by Grayson Martin
Worst customer service in a long time, I'm legally blind and had an unfortunate circumstance in which a ride share canceled on me more than once and I had to get a new car much further away. I called and explained, instead of being gracious and understanding about rescheduling, I was met with a very cold, terse response of "you'll have to purchase another one". I too run a small business and know time is so valuable, yet compassion is as well and you can't discriminate against people for things out of their control. I was neither ignorant nor careless, and this business treated me with not just apathy, but disdain.
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February 2023 by mustafa jalali
The worst massage experience ever. Got zero pressure and the masseuse said no pressure was required as he had learned some ying/yang healing technique that other therapists didn't know. Could give them zero stars if I could. Additionally paid for an hour massage and barely got 35 mins most of which was spent talking to me and not even massaging. Save your time and money and go somewhere else.
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May 2022 by Melanie Mendoza
I gave my daughter a massage as a Christmas gift. She kept it and saved it for the week if finals. She called me very frustrated afterwards because she said it was the worst massage she has ever had. She has had numerous massages over the years, so she had a lot to compare to. She said there was zero pressure, it was kore like he was just sweeping his fingers over the area he was working on. She even told him during the massage she had knots she needed him to apply more pressure and work out the knots and he said no and that other massage therapists didn't really know what they were doing and that his method worked better. She said she almost got up and left in the middle of the massage. I called right after her massage, just because I felt the manager should be aware of it. I wasn't angry when I called, just wanted to inform. The receptionist was very nice and said the manager wasn't there and woukd call me and my daughter the next day. Two days went by and still didn't receive a call so I called again. The same receptionist assured me she woukd have thr manager call me in the morning because, once again, she wasn't there. Although, she had been given the message. Again, no phone call. We weren't wanting anything but to inform the manager of thr poor quality of thr massage. They obviously do not care about their customers of they can't even call to find out thr details or make an apology. We will never use them again.
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May 2022 by Tina Gurley
I have been 1 time and although the visit was good, trying to get an appt here is ridiculous. I don't know if there's not enough employees or what. To get a microderm I'd have to book at least 2 wks outs and for a message, I have looked on the calendar all the way for a month out and only person I ever see is Peter with light message. Not sure if he is the only messus or what but I need firm to deep, would like some kind of choice in people and certainly can't book a month in advance. I've had my membership for years but guess I will be canceling as it's completely useless here.
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March 2022 by Rebekah Hernandez
This is such a peaceful place. They keep it very clean and the atmosphere is soothing and relaxing with music and low lighting. My massage was AMAZING. The amount of pressure was just right and relieved all the tension in my neck and shoulders. I would come here weekly if I could. Highly recommend.
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January 2022 by Vonice Frerichs
Excellent staff. Great place for a massage
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November 2021 by Carol Wattengel
Just got done. Zack is great!
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October 2021 by Madison W
ALWAYS AMAZING! Ive been to multiple massage envys and this one is at the top of the list! great front desk staff that are always so helpful!
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July 2021 by Mariela Perez-De-Carrero
My daughter gave me a gift to have a spa day with massage and facial. The attention was poor from the beginning, they did not invite me to sit down but to fill out the forms standing up until I asked her to please provide me with a chair for my comfort. Later they made me wait because the masseuse was late, my robe was without a slipper and the massage was not relaxing or healthy. I felt pain. The facial was ok, but today I woke up with very sore shoulders. it was a bad start. I'm sorry that my daughter wasted her money on Envy massage in Cstat.
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May 2021 by Leah M.
If you're looking for a massage go somewhere else. If you're looking for a facial I can't recommend Roberta enough! I tried all of their massage therapists and ended up either hurt or with no relief. The facial experience was much different and I've gone back many times for Roberta!
