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March 2024 by Stacy W.
If I could score this store with less than 1-Star I would. DON'T shop here, don't send your children in here for school supplies, steer clear of the staff & the management team who SCAM their customers, lie to them, save payment methods, process unauthorized charges, sell your contact info, on top of sexual harassment, disparaging comments, and inappropriately interacting with CHILDREN. Absolutely disgusting - so appalling. The corporate line has NO idea who's employed here, the manager, nor could they get a hold of anyone on the phone. As for the nationwide policies & promises, they aren't upheld at all - they make up their guidelines on a whim. As a local business owner, single-mom, PTO board member, church member, and outreach coordinator for our county, there are SO many products, services, technologies, printing, etc. that could have continued to be taken care of by Office Depot. My family is a 15-year customer - anyone I come in contact will also receive this feedback. Moving forward I will go out of my way to NOT spend a dime with this establishment. The store was filthy, staff was dismissive, rude, uneducated on the materials for sale, unwilling to locate inventory off the floor, or guarantee pricing based on the 'price match guarantee', sale signage was not honored despite the company's listed pricing being incorrect. Lastly, the male staff followed underage tween girls, made obscene comments, and made requests that no one should ever make. Despite multiple calls - absolutely zero actions or accountability was taken. Absolutely horrendous behavior- stay away!!
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February 2024 by Maria M.
I will never come back here again. I came to Office Depot for ink cartridges and they didn't have the Canon brand ink I needed. So I took the opportunity and bought the Office Depot brand ink cartridges that are compatible with Canon. Biggest mistake ever. After being asked if I wanted to sign up, I politely declined, the employee didn't take no for an answer and tried to get me to sign up again for 10% off which I declined as well. So they didn't ring me up until I gave my name, zip code, and email. After being irritated I got home and opened the ink cartridges and they were ALL busted. Each was individually wrapped and ink seeped through the plastic baggies each one came in. I assumed that this item/ the ink cartridges were defective at this point. No way I can put those in my printer. I of course went back and tried to do a refund. At the time of my refund, the same employee gave me a rude look before even ringing me up and said "I will only give you a refund this once." They showed me the policy of only UNOPENED items can be refunded. They asked if I wanted an exchange when I politely said no, I did not want to purchase this brand again because of the item in front of them. After the "one-time only refund," the employee took the ink cartridges, taped the box up, and put the back on the shelf (by the front counter) for resale as if the item was not defective or had anything wrong with it. Never again will I shop here.
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January 2024 by Yuriy Kovalek
Was buying 3x 200 in Visa gift cards because I was told by a friend there was a sale that effectively negated the activation fees, which makes it a great deal for presents compared to store-specific gift cards. There was no sale sign at local OD, so I asked the cashier and she told me the sale definitely applied yesterday, but we’d have to see if the system applied the discount because she didn’t know for sure. Told her I’d not buy w/out the discount, then I got distracted by a phone call while she was processing and they charged me the full price $623.75 no discount applied. Store manager refused to take a return on the spot, although it’s totally the cashier’s fault because I specifically requested to check for discount before charging me.
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January 2024 by darren hassin
Great experience with Zachary.
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January 2024 by Russ Willard
Great associates, with good product knowledge
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January 2024 by Suzanne Camin
They always have what I need and there is someone with knowledge of what I need! Thank you!
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January 2024 by Abdullah Marulcu
Store manager Nathan was very helpful and took care of my laminate job very quickly , even it was very close to closing time . Nathan , you deserve 10 stars instead of 5 stars . Thank you very much again
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December 2023 by Katie Kyle
I called ahead and spoke with Zachary on the phone in Printing. I had questions about getting a stack of spiral-bound papers. Once I arrived, he remembered our call and helped me quickly. I wasn't sure if I could include laminated pages, and he explained why the machine couldn't (jamming), and I felt heard. Then, he came up with a solution and got it done quickly. It was perfect, and I was in and out in less than 5 minutes. He was also very friendly and personable. This isn't my normal Office Depot location, but thanks to Zachary, it will be!Bonus, parking was easy, the store looked great, and I will be back!
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November 2023 by Debi Dutra
Had an exceptional experience at my local Office Depot. Went in for toner. No inventory in the toner isle for the one I needed. Talked with manager at checkout who offered a different packaging solution. He found what I needed and matched the price! This manager took extra time to provide me a solution. It's rare in today's world to find this level of customer service. They've really locked down my future business! Thank you!
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October 2023 by Rebecca Mathews
They filled my online order quickly but pick up was ridiculous. I pulled into the designated spot, and checked in online. After waiting between 5-10 minutes I called the phone number to make sure they knew I was there because I know sometimes online systems malfunction. On the call they said they were swamped and would be out in a few seconds. I waited 10 more minutes before just going inside. One associate was just standing at their counter, one had one customer, and there were 2 people in line at checkout. I told the open associate why I was there and asked where the online orders were. They apologized and said again that they were swamped, showed me where they were but couldn't find my order. I found it myself, grabbed it, and left. Please either provide a realistic wait time (online and/or over the phone), immediately tell the customer to come in, don't offer curbside, or pause between in store customers to run an order out.
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October 2023 by Lara Disraeli
The associates who work at this store are aware of the customer! They are quick to help and conscientious. I’m grateful for this well-managed Office Max!
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October 2023 by Avinash Pethkar
Customer service at the printing service counter is great! They literally saved my day by supporting to print my urgent documents. Great job!!
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October 2023 by Thomas Martin
Great place to shop and actually see the products you're buying in contrast to just ordering something online. The people who work there are helpful, but not overbearing. They honor low prices from competitors, such as Amazon.
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September 2023 by S R
There’s always something new to see here and the customer service is impeccable. Very well stocked and kept. Clean, organized and well lit.
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September 2023 by Eugene Vanzandt
Super nice experience, return and purchase at the register…in and out in under 5 min. I’ll be back when I need more paper.
