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February 2024 by Lorreda Menchaca
I've been a customer for over 6 years. Completely rude service. This location was closest to my house. Noone picks up call. I went to the store and was ignored. A gentleman behind me was helped before I was even though the customer told him I came in before him. I still waited and made an appt, thinking the rep was having a bad day. I went back for my appt, and another rep was assigned to me. He seemed agitated that he could not upsell to me and made me feel terrible about it. That was enough for me to walk away. This is a culture issue, it wasn't isolated to just one individual. I decided to go to the discount tire on 620. Much better service and 100 times more professional. They gave me what I needed and their recommendations. No shark tactics, no guilt trip. I'll drive an extra 10 minutes to not have such a terrible experience. I was a hair away from considering another company. Train your people. Customer service is still a thing and will always be, or you will lose business.
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February 2024 by Francies Oates
This is a great tire shop! They are great at customer service and everything else they do.
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February 2024 by Zaukko
Consistently friendly and affordable service. Thank y’all!
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February 2024 by Jim Staff
I have got my tires here for as long as I can remember. Just bought new tires yesterday. Onmy way home the low pressure light came on. One tire only had 30 lbs in it. Got home and put air in it and noticed my rims were scuffed up. There were 3-4 techs working on my truck. Too many techs on one vehicle. Will still buy tires here but I’ll pay better attention. Discount tires is still my tire store.
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January 2024 by Yijun Eugene Yang
My colleague recommended me discount tire and I replaced all four tires with new Michelin tires two years ago. But two of tires loose pressure slowly over a month or two. I went back to ask them fix this but they said they don’t have any problems. Now I basically have to pump air every month on these two tires. Poor quality and service
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January 2024 by Andrew Hale
The waiting for a tire rotation is too long
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January 2024 by Ival De la fuente
This is a message to all tire shops that compete with the cedar park discount tire. George Hostetler has guaranteed to his employers that he made a customer for life. I am that customer great service great prices. He did so good if I find somewhere cheaper I still will stay loyal to Discount Tire.Visit this location ask for George.Thank you sir!!!
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January 2024 by Scott M
Absolutely the best customer service!!!
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January 2024 by Sarah Brown
The low tire pressure came on and I drove to Discount Tire and they checked all 4 tires and I was back on the road. Best service ever!
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December 2023 by Maria Cruz
Great service. Thank you
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December 2023 by Robert Ursua
Great service great tires and Meng was awesome service representative!
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December 2023 by Elin Criswell
This was my first service at this Discount Tire location and I was very pleased! The very friendly staff performed my need tire rotation and it didn't take long at all.
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December 2023 by Richard C
Came here for a tire repair on December 6th. The man behind the counter, Leo, was very friendly and helpful.
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December 2023 by Nathan C.
Customer service seems to be a dying art these days. Not at this Discount Tire. Brought my truck in to get the tires rotated and balanced and have a new spare added to the spare rim. They were so fast and communicated great. Justin, Jacob and George have this place running like a well oiled machine. I felt like I was their number 1 priority even though they were super busy. I will 100% be bringing all of my buisness to them moving forward.
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November 2023 by Emily Faulkner
Been going to Discount Tire for years - the best service, communicative, and always go above and beyond when I’ve worked with them. Tire insurance with discount tire has been a breeze. This location in particular is by far my favorite, especially for the speed of the free air check/fill.Highly recommend!!
