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February 2024 by Jagvir Thind
Bad service
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December 2023 by Donald Mahaney
Came to the Cedar Park branch to get a cashiers check after not having luck with a different local branch. The CP branch acknowledged what my goal was and did their due diligence to make it happen (procedural approvals). I got my check and the staff was friendly and helpful.
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July 2023 by Cam Townsend
Worst bank in Texas. Bring back BBVA. I would give no stars if it were an option.
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June 2023 by Rakesh Gulia
Recently opened up the account with PNC and called this branch for getting a doc notarized but they declined notarizing even the very common documents that all the branches within the 1 mile radius does. Will be moving away from PNC soon.
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June 2023 by GW Wilson
Fantastific Service for my BusinessEveryone was FRIENDLY and HELPFUL.Excellent Customer Service!
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January 2023 by Victor Zhao
They charged me a monthly service fees sneakily, although the account has been downgraded to the basic one.
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September 2022 by Omesh Bajaj
I visited this branch and opened a VirtualWallet with Performance Select account, by handing the banker (I think he was also the branch manager) the special mailer with reference code I had received for a $500 bonus. However, in spite of meeting all the requirements for the bonus, I only see a $400 bonus, not a $500 bonus.
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June 2022 by Dylan Woods
Horrible experience almost every time we have to deal with this bank, online or in person. Get told we have to wait for a banker for an unknown amount of time to report fraud that honestly the bank should have caught. Banker gets there and then told you have to wait longer because you don't have an appointment. Banker was not dealing with anyone else, but went to talk to another "banker" for 15 min. Then gave permission to come to her desk. They really don't care for their customers.
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June 2022 by Don Richie
This review is a tough one for us. Monica and the young guy are both incredible and the only reason we stay with PNC. We have been customers for well over 20 years both business and personal. PNC is a disaster and created unneeded complications. To make matters worse their customer service outside of the branch is beyond bad and worthless.
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June 2022 by susan mandel
I have used other banks for over 50 years now. I usually don’t write reviews butThis is the worst bankCompany ever. Not a specific location but the whole system at PNC.DO NOT have an account there
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April 2022 by Brad W
Absolutely the worst banking experience ever. BBVA selling to PNC is an absolute disaster. This particular branch is incredibly unprofessional and could care less about customers. I’ve been treated like an inconvenience for trying to open an additional account.
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April 2022 by Mitzi Muirhead
Monica with PNC was extremely helpful and friendly. Definitely recommend this location. She knows her business.
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March 2022 by Jarrod Campbell
This is not a review for the local branch, but a review for PNC Commercial Loans. Since PNC Bank took over my loan from BBVA, I have not received statements in a timely manner. I received the statement for the payment due tomorrow today! Last month it was received on the day it was due. The postmarks are dated just 5-6 days prior to me recieving them. I was charged a late fee on my current statement for last month (since has been waived). According to them it is not possible to move up the window in which my statements are printed. The recommendation was to write out my own "statement" on a piece of paper and mail it to them before I receive the statement so they get it prior to being late!
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January 2022 by K Kumar
Bad customer treatment by Branch ManagerI had a scheduled appointment and I was there on-time. We have to wait on our own for about 20+ minutes. Branch Manager Lindsey finally asked us to see her, she did not even apologize for keeping us waiting for 20 minutes.On top of that, she did demonstrated utmost arrogance for the questions we had in regards to a loan. After talking to her for 2 minutes, I could figure out she has zero interest in providing the information. In between our appointment, she went out and chatting with someone else. Figuring out whats going on, I greeted her a Thank You and left the branch.I can clearly see Lindsey has zero passion to work. Will never schedule an appointment in this branch nor visit this branch for any banking services. Will take my business to a different bank who care for their customers.Thank you.
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December 2021 by Ernesto Navarro
Nice person great me from the teller line and tried to help me. She tells me i need to see a banker but the wait would be no less than one hour. I tried taking care of it online not and option, also over the phone and all it was advised i need to go the branch. The don't have enough personal for it to be handled that way in a timely manner as such they should have other options.
