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November 2023 by Katherine Pitcairn
Absolutely the rudest front staff I have ever seen!We live in the South. ‘Ma’am’ Is a term of respect. Do not get an attitude and start telling how young you are. You don’t like the term ma’am, I have a different phrase that can be used.
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October 2023 by Jeremy B.
Two weeks for glasses if you need them and and I ask a week and half and I ask on progress and get a tepid response and no one looking up my information...maybe ok at best
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September 2023 by Cody Mitten
Awesome place to go for eyewear for adults and children alike. The staff is A-1! The manager, Vicente, is top tier. The place is kept immaculate including the restrooms. I am a customer for LIFE!!!
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August 2023 by Catherine Marcou
Went in for an eye exam and two pairs of glasses. The prescription she came up with was so far off I couldn’t wear them. I requested they remake the two pairs with something closer to what I’m currently wearing and they agreed. I’m located in Hawaii and so they needed to be shipped. Both times I requested no signature required because I can’t get to a ups store and both times the request was ignored.You’re better off going to Mexico.
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August 2023 by Kelly Foster
I had the easiest and most comfortable experience at this location in Cedar Park. Bianca helped me find 2 pairs of glassesThat I am truly satisfied with. And not once did Bianca try to sell me something I did not need.
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July 2023 by Karen C.
Been a eye member here for many years. Pretty much started coming here when they first opened.I have always been very pleased with the staff, doctors and their awesome manager Vincent. They provide excellent customer service. It's been so nice to have established a long term relationship with Americas Best.I always feel very welcomed there and they have been very helpful to me throughout the years.
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July 2023 by Ginger Sandoval
Can I give 10?s? I love this place! Dr. Ma Trandai and Wendy gave me a very thorough exam. Arden helped me muddle through ordering contact lenses and glasses and was very patient and sweet. When I got home I was still not sure about what the insurance paid and what they should cover. I called the insurance company and they spoke with Arden about the claim and order. Long story short, she was able to find a solution when a patient only needs contacts for one eye!!! She ordered my contacts and called me the same day to let me know that my contacts were ordered and she was able to use my entire insurance coverage!!I couldn't have been more pleased that she took the time to take care of me promptly! It's hard to find good customer service anywhere these days and I felt very special and well taken care of.I recommend this America's Best to everyone! You won't be sorry that you did.
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July 2023 by Shules Hersh
Arden and Dr. Chen were both extraordinary in every way. Friendliness, conversation and pertinent information like none other. I got such helpful solutions from them, solved questions, and fixed issues. The people who greeted me and did my paperwork were excellent as well. Phenomenal experience.
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June 2023 by Karen Cortes
Been a eye member here for many years. Pretty much started coming here when they first opened.I have always been very pleased with the staff, doctors and their awesome manager Vincent. They provide excellent customer service. It's been so nice to have established a long term relationship with Americas Best.I always feel very welcomed there and they have been very helpful to me throughout the years.
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June 2023 by Karen C.
Been a eye member here for many years. Pretty much started coming here when they first opened. I have always been very pleased with the staff, doctors and their awesome manager Vincent. They provide excellent customer service. It's been so nice to have established a long term relationship with Americas Best. I always feel very welcomed there and they have been very helpful to me throughout the years.
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June 2023 by Nikki Maza
My 1st time here. I had a wonderful experience. The staff was very friendly & I received excellent customer service. They also have a great selection of glasses. I will definitely be coming back!!
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June 2023 by Brenda Cottingham
I had read reviews prior to my visit. It is incredulous retail establishments haven't learned the buying public have options. Not everyone will be swayed by the "cheapest place" advertising.If this organization wishes to understand why a client would take time to share such a negative rating/experience, message back. I would be more than willing to explain my feedback.I am debating wether to add detail here without giving the company an opportunity to discuss break downs. Hopefully, someone reaches out and we can agree on a resolution.I will certainly share the positives as well. Post "Covid emergency" customer service is still struggling to get people back into the brick and mortar establishments. It appears America's Best has not prioritized customer care.
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May 2023 by Marie Elliott
Best Place Ever! Started new job, requires night driving, Was getting by with Readers, called got 2 pr with bifocals, better Eye exam $137.00 out the door! That's without vision insurance! Could Not Be Happier!!
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May 2023 by Christina Hernandez
Went in as a referral, they were quick and timely with my appointment and SO SO friendly. They didn’t push me to order anything like my previous eye doctors office, and it was a very affordable out of pocket eye exam considering I don’t currently have eye insurance. Will be returning and giving referrals!
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May 2023 by nicole mccord
I've always preferred America's Best, everyone is always very nice and helpful. My pre exam and exam were very quick and I always love the selection of frames they have. I've signed up twice for their membership and it's been very helpful and affordable for me.