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June 2024 by Mr. X
Just horrible !!! The workers are LAZY !!! They pretty much stop working at 4p even if you have an appointment they're going to find an excuse why you have to come back the following morning, it's obvious they don't want to risk working until 5p. Everyone that I know has a horrible experience with this particular Wells Fargo. I believe it starts with leadership so maybe the branch manager (ms lacour) needs to move to another location because this bank is ran like a frat house. They will make up an excuse about why they can't help you just to continue this conversation with the coworker. I have also witnessed them turn cars away at the drive-thru on a Saturday at 11:45, it's sad... And judging by all the one-star reviews it seems like the whole Cedar Hill community hates this bank and its leadership....do better Wells Fargo Cedar Hill
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May 2024 by Beatriz Toledo
Just want to said Thank you to Andre Coleman for your help. I came few times asking for help and he always did excellent service. Very professional. Highly recommended
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January 2024 by Kavaugn Cholewinski
I called this branch and was told that I could walk in and receive 3 complimentary checks for my account. The manager and teller on duty insisted that no one worked at this location by "that name." They did verify that I called the correct number. So someone at this branch provided me with incorrect information and the manager was not willing to honor what I had been told.I wish they would have not made such a big deal over $3. Especially since I have been a customer for over 10 years.
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January 2024 by Erika Newcomb
If I could give 0 stars to this location I would. Worst customer service ever and worst experience I ever had. Miss Linda who helped me was rude and she even rolled her eyes. Thinking of changing banks because of this experience.
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January 2024 by Jada G.
All associates and managers just stared at me upon arrival with no greeting, but I got in line like a normal person and then the bank teller informed me. Overall it worked out Coleman took care of me shortly after and I really appreciated his guest recovery!
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November 2023 by Dallas Fort Worth District
This is the absolute worst group of Wells Fargo employees on the planet. Rude and slow. Waited in line for 25 minutes behind 2 cars to make a deposit.
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September 2023 by Jamecia Finnie
Problematic is an understatement. Routine banking matters made difficult. I will be moving all accounts from WF. This branch has major issues.
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September 2023 by John Hernandez
Absolute worst customer service. Oh and don’t ask to pull out more then 10k cash cause they don’t keep that much cash at a bank
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August 2023 by Mike Paul
The level of service, courtesy and competence provided by Larhonda LaCour, the actual branch manager at Cedar Hill branch is very low level. Her hands are tied from access to complete banking records and her ability to correct fee errors by the bank is so limited by Wells Fargo policies that she is not able to effect reasonable accomidations or resolutions for customers. If you are in search of a banking experience straight out of the 1970’s , this is the place to be.If you want a more modern relationship with your bank, go anywhere else !
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July 2023 by Rodrigo Camacho
not friendly at all
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July 2023 by Shannon Johnson
Very poor service and it has been getting worse.
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July 2023 by Queen Ogbonna
ABSOLUTE WORST CUSTOMER SERVICE. Please find another branch to try out. A waste of time.
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July 2023 by Chel
I came to this location unfortunately because the Duncanville location was closed. I had just wanted to get out $100 since my debit card was closed and I am waiting on the new one to come in since I was a victim of fraud. The teller called his manager over and she had me come sit with her just for her to tell me the check that I deposited on Wednesday was not cleared! I HAVE BEEN WITH WELLSFARGO WAY OVER 5 YEARS AND HAVE DEPOSITS COMING INTO THE ACCOUNT OVER $100 and yall couldnt even try and verify the check!? I know how the system works because I used to work for wellsfargo! And unfortunately the two locations where I know the people are closed Saturdays now!!! Really contemplating on closing my accounts! Because now i cant get food or gas!
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June 2023 by Mercedes
I got in line waited 15 minutes then I was able to move up. I paid my mortgage was the only thing I was doing at this bank. I was ahead of a car that pulled up after I sent my money and ID. But because they are Hispanic like Jocelyn the clerk they got helped first and the manager was so help as well discrimination I will never come back to this Wells Fargo my time is very much valuable.
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May 2023 by Rose Alia
Jocelyn, the teller was very helpful. I had made an appointment with a banker and told her and she told me I'd see Andre. When I sat with him, to have something notarizd, he was very unpleasant, to the level of being rude. He needs an attitude check.
