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July 2024 by Espana
Update:
They FedEx my money AND all my bank account information with NO SIGNATURE TO SIT OUTSIDE MY HOUSE ALL DAY.
The manager, Ms. Malone was professional, but this branch policy or Wells Fargo policy is extremely inconvenient and biased. Had a deposit put in the after-hours deposit box because I work during the same hours they're open. The next morning, they stated it's only for businesses because I have to give them my ID even though I have an account with them. So businesses don't need to show ID or random employees dropping cash for a business, but a long-term Wells Fargo customer has to show ID. Makes no sense. But it gets even more crazy. So then they say I need to pick it up (which I can't) or they will mail me a check. How does that even make sense! You won't deposit it into my account, but you'll keep the cash and send me a check to turn around and put it into YOUR bank. After this, I am closing the four accounts I have.
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July 2024 by Steve Hutchison
These cowards wasted my time. Drove there and made a deposit in the after hours deposit box and the next day they claimed they couldn't deposit into the account because the after hours deposit box is only for businesses. What a bunch of cowards but what should you expect it's Kelly Clarksonville aka Burleson. Burleson and Wells Fargo are both garbage.
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March 2024 by Selena Wilson
Every time I have to go to drive thru there’s ALWAYS only one lane open. The person in front of me has been here 15 minutes. None of my transactions ever take that long! Why is there always just one lane open? Hire more people!
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March 2024 by J
2/22 I literally waited 35 min with one lane in the drive through open and one car in front of me before driving off. If it’s a lengthy transaction why not make that person come inside. Very frustrating.
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February 2024 by J W
2/22 I literally waited 35 min with one lane in the drive through open and one car in front of me before driving off. If it’s a lengthy transaction why not make that person come inside. Very frustrating.
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January 2024 by Michael Kelly
Drive-through is never open, which forces you to go into the lobby where there is only one teller. This has happened multiple times to me and my wife. It usually takes 10 to 20 minutes to get hel in the bank.If you call this location nobody ever answers the phone ?
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January 2024 by haisha Hernandez
Bad service
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January 2024 by Tracy White
Worst WF in the area here. Drive thru is never open and when you go inside you better plan on being there forever. Service is super slow and there are never enough people to help. Never going here again. Will just drive out of the way to go to a better one with better service and an open drive thru.
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January 2024 by Amanda
This bank takes FOREVER!!!! Literally not professional at all, loved the lady who set up my account but the rest of the banking including pull up teller sucks and is so SLOW! Shouldn’t sit in the pull up teller slot for 15 minutes. Absolutely ridiculous.
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December 2023 by Rebecca Alfonso
This bank and the manager running it is not good at all, they need a new manager to run this bank, get her out of there before you all keep loosing customers, customer service sucks, GET A NEW MANAGER IN THERE THAT CAN BE PROFESSIONAL she’s driving this bank into the ground
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December 2023 by ABRAHAM RISER JR. (Bro Abraham)
Good help to get my check ✅ account balance and in positive standing. Great ? customer service especially by Banker Ms Elizabeth @ the main lobby in Burleson TX USA ? Mr A Riser Jr ?
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November 2023 by Celia Lafferty
Always terrible. Drive thru is never open and the service is awful and so slow
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August 2023 by Harshit kumar
Stupid people here, ima semi truck driver from California, i left my truck unattended and booked uber for 40 miles to get some imp paperwork from here, they refused to help they said we are closed and we only help people with drive by servicesIf you have car we can help you
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July 2023 by Erika Lopez Rodríguez
I often can't withdraw cash at the ATM, “cash not available”, from Friday 03/02/2023 until today 08/02/2023 there is no cash, ???
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July 2023 by Jose Balderas
Attempted to cash a check at the drive up teller and was told they were unable to cash my check or deposit it fully due to it not being a Wells Fargo check. The lady who helped me was very rude and pretty much told me no we can’t do anything for you. Ended up going to a branch in benbrook who gladly and without hesitation cashed and deposited the check whilst also making it fully available that same day.Do better at trying to fulfill customer needs instead of just brushing them off
