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“Great location i never had a bad experience at this navy federal customer service is excellent they greet me with a smile always tell me to have a wonderful day 5 stars service here for me i will be making this my number one location thanks guys for the wonderful customer service and support ❤️”
“I was very confused regarding something that was going on in my account, and the manager herself got on the phone and not only did she fix it, but did her very best to explain to me what and why it happened. Very kind, respectful, and considerate young woman. If you have a problem with your account, just give them a call. And yes, when you call, you will get a human. Not a robot.”
“I’ve been banking here for several years and every employee has beenPleasant and helpful. Had a fraudulent transaction once and they very quickly handled it. I have no complaint at all about my bank.”
9AM - 6PM
1456 SW Wilshire Blvd, Burleson
Banks
“I have had multiple loans through FWCCU and have never had any problems or issues. The girls at the branch have always been helpful and sweet. They are my go to for low interest loans and credit cards. Highly recommend.”
“Love this bank! They really take the time to know the customer and their situation no matter if it’s for new accounts, loans, or just daily banking needs. You can call during business hours and talk to an actual person, that’s a plus! They are always looking out for the customers best interests. Thanks FNB Burleson!”
“Alexandra & Yevette were so very kind and informative. They helped me with all of my needs and solved every issue I was facing. I look forward to them helping me when i come to the branch and I'm happy to be a customer of FCB”
“I came to edit my previous post. I was sooo frustrated that I drove the 2 hours to the bank and now understand why the staff can’t answer the phone all the time. They are busy and limited staff. I got some awesome help from the young lady at the front, I’m sure I didn’t get her name, but she calmed me down and was sending assisting me, making appointments so I can get the help I needed. Jessica Davis is also amazing! She was very helpful in handling my sisters POA and helping me get what I needed. She even faxed finds for me and called the credit card services to help with that process.
Thank you for all the help and I’m sorry for my impulsive post.
Could someone please answer the PHONES!!! It is terrible when even Chase corporate tries to call into the local branch and can't get anyone to answer the phones. How can you assist your customers if no one answers the line!”
“Very nice people, need to correct website on Saturday drive up window 9am to noon. I have been there two weekends in a row, no one there, and waste of my time..twice.”
“For the most part I'm exceptionally pleased. Customer service, whether in person or byphone have always been extremely helpful and courteous. After my last husband's death I did have issues trying to cash checks made out to "The Estate of......." and was told I needed to have his will probated, which I did, more for other reasons than a couple of checks. Unfortunately I wasn't told I also needed an estate account which I wasn't going to do. Instead I went to the check issuers and had the checks replaced, which was no small feat with Blue Cross Blue Shield! I have to say, I miss Community Bank, where we knew each other by name and could get immediate loans, etc. when necessary. But, that's what comes with growth and growth is good, right?”
“Daniel Carfa helped me with setting up an estate account for my father. I am thankful for him. He made what had been a stressful day, into something so easy. I appreciate Daniel and this little bank so very much.”
“Good help to get my check ✅ account balance and in positive standing. Great ? customer service especially by Banker Ms Elizabeth @ the main lobby in Burleson TX USA ? Mr A Riser Jr ?”
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“Saturday morning visit to the Burleson Financial Center was exceptional. Friendly greeting & a very short wait to see the manager who handled our needs in a very professional & courteous manner, especially our numerous questions about other EECU banking services. Aymen was GREAT!”