“Always have amazing service.Norma is very knowledgeable and really helpful every time I stop by. She always goes the extra mile and calls other stores to ask if they have the item I'm looking for.”
“Patricia Julia Mario and the entire Ez Pawn staff are an excellent team and serve their clients extremely well... they treat them like family. He's my long-time favorite Ez Pawn. Thank you for always serving me well every time I go you are very appreciated ? Thank you for my ring ??”
“If you want great knowledgeable customer service with a smile, "Josie is your go to gal"! I visited the store yesterday, upon arrival the staff are attentive to acknowledging and greeting the customers. Josie was insightful and patient she answered all my questions very professionally. And YES, a purchase was made so I definitely will be going back... Thanks doll !”
“Some great people work here always willing to help and take care of your needs I had got locked up with my 4000 chain they let me girl extended it until I got out”
“This is the Best gold paying pawn shop in all Brownsville. I checked about a half a dozen pawn shops and gold exchange dealers. But “Amigo pawn shop” paid top dollar for my gold, I mean by hundred of dollars compared to others trying to low ball us. I even checked online to see how gold prices were going for, and this shop was very close to the current gold prices.”
“Everytime I come here everyone is very helpfull and nice customer service. Especially Nallely and Blanca their super awesome and cool! Totally recommend this store.”
“As a fellow pawnshop owner, it's rare that I feel compelled to leave a review for a competitor, but after my experience at Cash America Pawn on Central Boulevard in Brownsville, Texas, I am more than happy to. The exemplary service provided by their employee, Evelyn, demands acknowledgment.Evelyn is an exceptional individual; her outstanding performance as an employee goes beyond expectations. She embodies the type of staff member every business owner dreams of hiring: helpful, understanding, and genuinely caring. It's clear she prioritizes the needs and concerns of her customers above all else.During my visit, her ability to listen actively and empathize with customers was readily apparent, making her an invaluable part of the Cash America team. She handled my inquiries with a depth of knowledge and integrity that was refreshing. When faced with questions about an item she was less familiar with, she didn't pretend to have all the answers. Instead, she showed admirable honesty and an eagerness to assist in finding the information I needed.My previous encounters at this location were lackluster at best, but Evelyn's professionalism has entirely shifted my perception of this pawnshop. Her exceptional customer service has not only won her my respect but also my recommendation.To those in Brownsville or the surrounding areas looking for a reliable pawnshop – look no further. Based on Evelyn's service alone, Cash America Pawn should be your go-to destination. I commend the management for cultivating such a supportive and customer-oriented environment, and I thank Evelyn for providing an experience that any business would be proud to offer.In addition to my previous praise for Evelyn's service, I feel it's important to address a concurrent matter regarding online reviews of our industry peers. I have noticed the comment below mine that seems at odds with the stellar experience I've shared. While everyone is entitled to their own opinion, and I respect that right wholeheartedly, I must express my disagreement from a seasoned business owner's standpoint.In the dynamic world of business, especially within the competetive realm of pawnshop operations, I am aware that not all tactics used to gain an edge are forthright. Some resort to underhanded methods, such as sabotage through deceptive reviews. By planting negative reviews or having a third party do so, an unscrupulous individual can tarnish the reputation of a competitor deceitfully.I am not making direct accusations nor am I discrediting the person behind the comment in question. However, based on my comprehensive knowledge and experiences within this field, I recognize the pattern of such behavior—it raises a red flag for me and comes across as highly suspicious. It's unfortunate when this occurs because it can mislead consumers and unjustly harm businesses that work hard to maintain a high standard of service, such as what I witnessed at Cash America Pawn.It is crucial for anyone reading reviews to approach them with a discerning eye. Consistency across multiple customer experiences is a better indicator of a business's true character than any isolated review, positive or negative. That said, diligent consumers should always consider doing additional research or visiting the business in person to form their own unbiased opinions.By sharing these thoughts, my aim is to illuminate a darker side of the review system that can, at times, be manipulated. Transparency and honesty should be the cornerstone of any review process to ensure consumers have access to genuine representations of a business's quality.”
“Love this pawnshop, customer service is always the best and the staff is always super friendly. 10/10 I always recommend friends & family to check this pawnshop out before any other one.”
“Amigo pawn has excellent customer service. Upon entering store associate greeted us. Was very attentive in showing us the merchandise we were asking to see. Made our purchase and we’re asked to visit again soon. Thank you Gaston from Amigo Pawn for the excellent service.”
“Outstanding customer service I defenitly loved it here very negotiable great discounts thanks to Juan for such great service even better following their facebook page to see daily deals”
“Great customer service from Mr. Ricardo , i went to one of the cash america store due to a facebook publication i was in search of a diamond ring but they didnt have any i went to every pawn shop and found one at this first cash im more than pleased with the service i was provided with he had very rapid response to all my questions and has such great charisma.”
“My experience at First Pawn has been amazing. Any is her name. She has helped me so much through being so professional, knowledgeable, but most importantly, very kind. She walked me through the best way 2 make payments, n helped me so much. I commend her 4 her work ethic, her expertise n who she is as a person. Customer service is a difficult job in itself, n she excels at it. God bless her. Now, it's time she gets a raise n a pizza party!!!Thank u, Any. U went out of ur way 2 b a compassionate, kind woman n I am grateful 4 u.”
“Amigo pawn has always been the best pawn shop for my musical and gaming gear and very helpful if I had a shirt I would promote there business and recommend people to shop there ??(Ronny) long time customer”
“One of the pawn shops that didn't stink when I walked in thank God.Bought a dusty 5 dollar keyboard that looks like it was stolen from a high school.Literally a steal haha”
“I went by a couple of weeks ago to look for a cooler. A friend recommended the place. I was greeted by a nice young lady. She was helpful and kind. Always with a smile. I didnt buy anything that day, but the customer service was great. Will definitely recommend this place to my peers.”
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“Andres has one of the best customer service going above and beyond. Even tho I didn’t find what I wanted he still offer to contact other stores to see it they had it in another store”