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February 2024 by Rebeca Moran
I am not one to write bad reviews honestly, because I understand that we all have our bad days and I like to give establishments multiple chances, however, I've had too many bad experiences here. I've had multiple occasions where the employees were rude. Orders frequently get cancelled despite saying that they have stock on line. A lot of the times orders get cancelled too during major sales because they don't get completed in a timely manner and the items sell out. It seems like everytime I have ordered something here after they moved into the new spot, I have had issues. If it wasn't for the distance and if I was still working there, I would prefer to go to the Harlingen stores but I shouldn't have to drive 40 minutes over because of issues with the store here. It would be different if we didn't have a store here. All of these bad experiences unfortunately are making me not want to shop at b&bw at all anymore despite being a loyal customer for years.
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January 2024 by Gonzalez A A
My commends to Miranda Jo and Karina. Excellent customer service.They made my day!Very kind and helpful. Had an issue with online order and they both assisted me.Miranda Jo resolved issue!THANKS BATH & BODY WORKS.. FOR HAVING SUCH OUTSTANDING STORE EMPLOYEES!!
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January 2024 by Gregory Vail
Good place for discounts (not a man’s store!
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June 2023 by Isabel Guillen
I fell in love with this place. Many aromas in creams.. lotions. Body whash..
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June 2023 by Nancy Torres
If I could give my visit more that 5 stars I would!! I’ve been a long time customer for years and with having teenage daughters, we visit the store very frequently , let me just say never had I received the great customer service experience I received Saturday ! All the sales representatives are always very friendly but Melissa helped me out and she went above and beyond to say the least in assisting me. She helped me find a candle scent that I had been looking for for a while. She was very patient with me as I couldn't make up my mind on which ones I liked better. She even took the time to ask my daughters their preferences in scents and suggested some cute travel size germ x ! I want to also add, although I have been a customer for over 10 years no one had ever encouraged me to sign up with the app, I had been missing out in soo many savings… Thank you Melissa for your wonderful assistance!
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April 2023 by Benny Ybarra (Benny Ybarra Music)
I love Bath and Body works and I'm not ashamed to say that. My wife and I frequent the McAllen Mall location but this time we were out in Brownsvile. The service was great a lot of people on the floor helping us out...I only took off one star because there was a specific cologne that I wanted and they said they didn't have it but I found it on the other side of the store..so maybe just a little more training on a few things..no biggie. I will be back!
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March 2023 by Unicornio Mágico
I had a horrible experience today at the store with sales associate Melissa. I am a first time user of the app, and I explained to her if there was a way we could look it up through email because i unfortunately had 2 emails under my phone number to which she immediately said no, but did not give me other options.She called another sales associate to help her & the other very helpful sales associate showed me the screen to which EFFECTIVELY you could see my email on there. She immediately started making comments about how that’s not what I asked to which I ignored because I didn’t wanna argue, then I told her I wanted to use a reward and she said it’s not a reward it’s a coupon. I was like okay then…. Then she said no it’s not working go and get a sanitizer for me, and I thought she wanted something different so I went over very confused and she said that’s not what I meant and started raising her voice to which then I got frustrated and said she was using a horrid attitude and I didn’t understand why she was being so rude. The whole store started staring at me as she made wild comments to her manager about me. Either way, she’s been reported to customer service.I’ve never had such a bad experience at a BBW store before and I’ve gone too many around the state! She should be fired!
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March 2023 by Debbie Mills
The service was awesome and I totally over bought
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March 2023 by Edna Cervantes
Great customer service, always so helpful .
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February 2023 by Nicci Young
Staff are always helpful and very friendly. Lots of goodies to choose from.
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February 2023 by Jeanette Steger
Love there specials and the workers are great.
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January 2023 by Rene Ramirez
Very nice manager friendly and helpful ?
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January 2023 by Mark Kelly
My Wife loves this store..
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January 2023 by rocket max
Friendly and good customer service.
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December 2022 by Ulysses Lugo
A lot of different candles, lotions, body sprays, body washes etc. Great customer service too.
