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“We needed a new mattress badly and went to the store in Dripping Springs TX…. Daniel was phenomenal… He helped us with everything…. Really looking forward to much better sleep ….”
“Jenna was very attentive. Looked up information from past to see what we had purchased. I came back a week later and she helped me go through the process all over again. Did not push me into makinga choice quickly. And very helpful.”
“Dean was very professional and courteous throughout the entire process…he explained the varying mattress options well, and we liked working with him.
The only reason I cannot give five stars is the potential for unused discounts for an item that is priced at nearly $4000 and routinely marked up over 50%. For instance, we received a discount for being a veteran, but then could not use the 15% coupon we received for signing up for text messages (that coupon is only valid on a couple of mattresses in the entire store…a bit of a scam in my opinion). Additionally, we could not apply a $300 store credit that was offered for our mattress due to the veteran discount of 15%. We were told no “double dipping.” Again, for an item with a HUGE mark up…routinely over 50% and sometimes over 900% (look it up), mattress companies should offer every discount they can to satisfy customers and get more referrals for their business. I would recommend looking to other mattress stores to compare out-the-door prices on similar mattresses.”
“Cris was great! I did a bit of research and had an idea about what kind of mattress I wanted but I still needed guidance. Cris helped me find the right one in my budget that could meet my needs. 10/10 service”
10AM - 8PM
165 Hargraves Dr Ste M700, Austin
Mattress Stores
“Rolly was very professional, friendly & helpful. I found what I needed with his advice, for a great price. This is my second great experience at this store & I would definitely go back.”
10AM - 8PM
8300 N FM 620 Building A, Austin
Mattress Stores
“Steven was quick and thourough... we felt heard and he addressed all our concerns.. The bed we need wasnt in the store to try so we went to the closest mattress firm that had it and there Bruce was also super professional and helped answer all the questions we needed.. Mattress firm rules!!!!. Steven ordered up the mattress for us - what great teamwork.. they were both super conscientious of what we needed for long-term health with budget in mind!.”
10AM - 8PM
5400 Brodie Ln Suite 1010, Austin
Mattress Stores
“So I show up just before closing on a Friday night. Explained I had been on the road for a few days and needed a mattress “now”. Chris could have said we are closing and sent me elsewhere. Instead he took the time to share his wealth of knowledge and help me pick the right mattress for me. But then… he went over the top and researched other stores to find what I wanted. Next Chris went with me to another location that was already closed and helped me load my new mattress into my truck so I could have it today. Boy was it heavy, two of us had to work hard at loading it. Wait for it… there is more! Chris offered to follow me home to my apartment to offload so I was not stuck alone with the wonderful very heavy PREMIUM PURPLE MATTRESS. The world needs more like Chris and if you need a mattress … go find Chris ?”
“Bert helped us buy a mattress for our guest room today. He was very personable, helpful, and efficient. We were in and out in about 20 minutes after getting to try several mattresses and pick our favorite. I enjoyed my experience working with him. Highly recommend!”
“The sales staff, Douglas, was very helpful in giving us a quote for the outdoor furniture that we needed. He was always prompt to respond to our questions and requests. Most of the furniture has a 7-year limited warranty. We are very pleased with their services and products.”
“I have been a Sleep Number customer for years. Even so, though there would be no revenue generated for their store, both James and Jennifer went above and beyond in helping me with the best practices in moving my bed - allowing me to record the process, taking time in multiple phone calls and helping me with the company customer service center when I needed it. This is what it feels like to be valued. In the future, if I purchase anything else - I will go the extra mile to do it from this store as they went the extra many miles for me.”
“We had a wonderful experience with Jamie Gioia at the Lakeway store. My husband and I had just started our search for our perfect mattress (after doing online and Consumer Reports research). We'd visited another retailer and planned to NOT decide on our very first day. However, Jamie spent time, with no sales pressure, and helped us choose one we love, so we took the leap! He was knowledgeable, kind and beyond helpful. We highly recommend Factory Mattress. Great inventory! And, best of all, I woke up this morning with no low back pain for the first time in ages.”
“The Store Manager, Mr Patrick Tufte, made the whole difference! The dedication he devoted to each one of my questions helped me to make the decision to complete my purchase. I believe that persons life Mr. Tufte are enormously valuable for a business that involves so many considerations and concerns of its clients to make the right decision. I am very happy of my visit tooth's store”
“Lauren at Mattress Firm on W. Slaughter in Austin TX was extremely helpful to us in our search for the right mattress. She spent a great deal of time with us on a detailed questionnaire regarding our sleep history which led us to the perfect choice. We will definitely be returning customers!”
“Debra was wonderful the entire time we were searching for a sofa. She left me alone when I told her I was just looking, something I really appreciated. She said she would be glad to come back and answer questions, which she did. When both of us came back in to look at the sofa, she was there and ready to help us out. She made sure the entire experience was a good one. We really appreciate you, Debra!”
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“An amazing experience! Dee Cortesio, the manager at the Hill Country Galleria location, is the BEST! We explained our situation to Dee. She calmly walked us through the science of the zero gravity recliner and explained how it might help my wife with her back pain. She encouraged my wife to try out several different models and explained the difference in each one. The relief was immediate. My wife was thrilled. I could not get her out of the showroom recliner. We purchased a Hale Zero Gravity Recliner with both heat and massage. Their “white glove service” brought it out and set it up at our house. Everything was perfect. My wife loves her Hale Premiere Zero Gravity Recliner with heat and massage. Thank you Dee! And thank you Relax the back. What an amazing product; what a great store; and what a great group of folks to help walk you through the process.”