-
October 2024 by aaron
Ed Eichner is very helpful!!
-
October 2024 by Krista Betts
Overcharged for auto insurance for months. I found more coverage for a lower price with another highly rated and reputable insurance company. When I canceled the auto policy, I was charged a termination fee? That is dishonest business practices and theft!
-
October 2024 by Racer Rodriguez-Avellan
Great little location. I got my international driving Permit + photos easily within 20 min. Andrew was funny, attentive, a great salesman and helpful. I appreciate having this in the Austin area.
-
August 2024 by Robert Rogers
They took my money with no problem, didn't find it necessary to inform me that they would not cover towing for my Chevy c-30 truck. They covered it last year. Left me stranded 70 miles from home. Be careful with these people, ask lots of questions.
-
July 2024 by Ruth j
Needed maps in some states I was driving to. Andrew was friendly and helpful.
-
June 2024 by Zhihan Wang
I had an extremely negative experience with Scott at this AAA branch. He was dishonest and unhelpful, falsely claiming that I could only cancel my insurance policy over the phone. He even insisted that I make the call right in front of him, rather than assisting me directly.
After multiple attempts to get help, Scott finally agreed to cancel the policy himself, but his reluctance and poor attitude made it clear he had no intention of providing good service. This experience felt discriminatory and negligent, highlighting a serious issue with the service quality at the AAA branch in Austin.
I strongly advise avoiding this place at all costs.
-
May 2024 by Ben Sykes
Super fast International Drivers License! Debbie is fantastic.
-
April 2024 by Mike Texas Bell
It was a great pleasure to meet withWadner Cortez the other day. He is the epitome of the word "Professional".I'm sure that Mr Cortez will climb to great heights. AAA should appreciate him while they have him.
-
February 2024 by Nina Strasser
When my boyfriend Jackson’s car wouldn’t start, Triple A came out to help. Jesse arrived ready to tow our car to the local auto shop. Jesse was friendly, professional, highly efficient and extremely hard working. 10/10 would recommend a tow with Triple A and Jesse!
-
November 2023 by James Simmons
Excellent service!
-
November 2023 by Ronald Manley
Kind and curtious
-
November 2023 by Toby Grace
Terrible service
-
November 2023 by Allen Poblete - bechard
the woman on the phone was very nice and patient. it only took 30 minutes for the tow guy to come. only thing is i wish they asked if it was 4wd on the phone so they didnt have to send a normal tow and then a flatbed
-
November 2023 by tree man
3 WORDS if you have a claim against this company GET A LAWYER immediately after your accident. These people play games. They block your phone calls when you call. I needed a bigger truck from rental and when I got there I had to turn around and keep the lighter duty truck because Akshay the adjuster intentionally blocked me and Enterprise rental to keep me out of the more expensive truck. Will see who laughs last on this one
-
August 2023 by Parker Maurer
If I could give negative reviews I would. Car quit running at a gas pump and after multiple attempts to jump start it we called triple aaa. They told us they would be there at 3:30 with a towing company.. mind you this was 2:40pm in 115 degree texas heat.. fine. Sent us the company who was coming which was 15 minutes away from the location, instead? Got there at 4:30pm with NO tow truck to tell us we would need one and they didn’t know how soon it could be. Also advised us we couldn’t back into a spot because of the layout of the parking lot. The worker for the company was very nice though please let that be known. HORRIBLE service on triple a’s end.. why would you not send a tow truck when we were told that’s what would be coming and we didn’t even know for sure if it was the battery especially considering we tried jumping it. To top it the gas station owners were upset because we were at their main pump and trust me I was apologetic as I kept telling them x amount of time and it progressively would turn later. Who the hell shows up with no tow truck and almost 2 hours later in 115 degree heat. Pointless to even have you are better off calling a towing company on your own and biting the bullet on the cost.
