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January 2024 by Cassie Burns
Came to Kroger today, was going to use this Bank to cash a check.. after meeting Katie, I asked about opening an account. She was so warm, sweet and kind it made me want to open an account just based on this encounter. We had nice conversation, she opened me an account within 15 minutes, a perfect way to start my New Year. I had my 4 month old daughter with me & as we were checking out I wanted to buy her toy but couldn’t find anything that peeked interest ? here comes this angel Katie, with a Stitch toy left over from Christmas. Saige was so happy when she seen it, it brought me to tears on our little walk home. Just such a warm kind gesture after a hard year. Thank you Katie ♥️ not only for your professionalism but for your kindness. This mama needed it
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July 2023 by Carolyn Jones
I have been with this company for 6 years. Lately I noticed that some streaming services were over charging me. I had 496.00 in over draft charges. Explained to them what issues were I spoke with different people that said they would eliminate so of the over draft charges . They refused so I am leaving. It’s up to bank to make these adjustments they refused. I need a bank that has compassion with their customers especially the elderly. So good buy first national bank of Texas and you denied me car loan . YouServe no purpose to me.
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November 2022 by John Brock
Efficient and professional staff
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August 2022 by LadyBear Keller-Walker
Tellers are always friendly. Get what you need done quiccly. My son received a scooter from them at Christmas time too.
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December 2020 by Slyde Phillips
Their always so nice and courteous but there's this one guy by the name of Oscar that is exceptional to say the least, I mean he goes above and beyond and it's extremely appreciated..he deserves a promotion as well as a raise.. yessir!!
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October 2020 by Slide Phillips
Their always so nice and courteous but there's this one guy by the name of Oscar that is exceptional to say the least, I mean he goes above and beyond and it's extremely appreciated..he deserves a promotion as well as a raise.. yessir!!
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August 2020 by Juan Santoyo
Literally use any other bank, there is so many random charges and stipulations, after we get the second stimulus I’m literally closing this account. It has been a headache since I have gotten it.
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March 2020 by Javier Ramirez
Por and bad aptitude from Luis Maldonado not even a Hi or welcome to the bank and bad manners almost take my bank card from my hand.
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December 2019 by Leila Gomez
Although sometimes theres a lineThey move fairly quickAnd the staff are friendly
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October 2019 by summertimefine1
Literally only go here because it's close to me. The staff is terrible it. It always and I mean always takes forever to get anything done here. I always go in doing something simple such as a deposit, or money order (nothing complicated).I have begun using other banks instead of this bank but sometimes still decide to use them hoping it has changed.Sometimes its pay day so everyone is cashing checks. Sometimes it seems they have sent everyone on break at the same time and the get a rush and are understaffed. The manager and assistant manager work hard to make themselves look busy while usually doing nothing. Everyone acts like it's a inconvenience to help a customer like it's not their job. I more often then not have bad experiences with this branch no matter how positive I try to be.
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July 2019 by Carolina Longoria
I closed my account out a couple months Ago....
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May 2019 by Gloria Marshall
I always come here instead of going to the one near my house. The line goes pretty quickly.
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March 2019 by Debra Crook Kaplan
Have been with them over 5 yrs. Not a single problem. Direct deposit always posts a day early. We love them. Just wish they had drive thru.
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March 2019 by summertimefine1 .
Literally only go here because it's close to me. The staff is terrible it. It always and I mean always takes forever to get anything done here. I always go in doing something simple such as a deposit, or money order (nothing complicated).I have begun using other banks instead of this bank but sometimes still decide to use them hoping it has changed.Sometimes its pay day so everyone is cashing checks. Sometimes it seems they have sent everyone on break at the same time and the get a rush and are understaffed. The manager and assistant manager work hard to make themselves look busy while usually doing nothing. Everyone acts like it's a inconvenience to help a customer like it's not their job. I more often then not have bad experiences with this branch no matter how positive I try to be.
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March 2019 by Fernando Lerma
Ashley Gives Me Too Much Wahala.....
