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May 2024 by Bobbie L.
I took a critically injured kitten that was mauled by my 85 lb bulldog. The vet did not examine it for internal injury or neurological damage which I felt it had because it barely could walk and would just fall over and stare at the wall. The vet did not take the advice of his assistant to do x-rays either but just acted like it was ok and gave me 3 pills anti inflammatory but the cat died 2 days later And also he was so confident that it was ok that he gave the kitten immunizations and even scheduled a spay. I am sickened by this and will never go back to that wacky place. I have spend thousands of $$$ and they over price everything!!
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September 2023 by Billie R.
I have taken all my dogs I have ever had to Big Country Veterinary, not just for vaccines, but for boarding too! they take good care of them. And send photos of them to me while there!
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May 2023 by K B.
This is a long one, but if you're trying to decide if you should take your pet here or not, please read this first! First of all, I get that some people LOVE this place and that's great. Everyone and their pets deserve to have a vet where they feel seen, heard, and taken care of. That has NOT been our experience at all. Our situation started back in January of this year. We noticed our cat (who is just a little over a year old) was becoming lethargic, having trouble jumping and was walking with a plantigrade stance. We took him in and initially saw Dr. Ueckert. After a rushed visit, his guess was something going on neurologically, but wasn't sure what was causing it and suggested we try steroids for a couple of months just to see. So, no real answers... just a guess and a "we'll see what happens". We gave him steroids for two months and he did seem to make a little progress, but regressed a little over a month later when the hind leg weakness and lethargy started to come back even worse than the first time. I made another appointment on 4/20 (a Thursday) and saw Dr. Arche that time. He determined that our cat had hip dysplasia. We were excited to finally have an answer and hopefully a helpful plan moving forward. He gave him an injection and sent him home with pain meds to help. Our cat got progressively worse over the weekend and was not eating or drinking regularly like he was before I took him in. I scheduled another appointment the following Monday. Dr. Arche ran more blood work and said that he could have a case of pancreatitis, but wasn't sure and gave us more meds for him to take. Swing and a miss with the meds again. Another few days went by of him being inconsistent eating and drinking. I made ANOTHER appointment the following Monday (5/1). Dr. Ueckert looked at him for maybe a total of 5 minutes and told us that our cat had hypertrophic cardiomyopathy and there was basically nothing to do for him with a shrug. The vet tech suggested we could try making an appointment with their specialist the next day. The specialist confirmed our worst fear. VERY advanced heart disease. Mind you, we have been trying to figure out this problem since January. I find it outrageous that this wasn't caught earlier when Dr. Ueckert seemed to come to this conclusion in less than 5 minutes after we'd been there at least 4 times since January. We've just been throwing money at this problem with no resolve when it should have been caught earlier on if all that needed to be done to come to this conclusion was listen to his heart. He's had the same symptoms since January. I'm just at a loss right now. It's hard to trust them after so many misdiagnoses. We ultimately had to make the decision to put our baby down which was another awful experience in itself. We've had two animals put down already, so we know what to expect. This was nothing like we had ever experienced. I'm not asking to be consoled by them, but after they had euthanized our baby, they just left him there on the table with us in the room. The times before, they had taken the animal out of the room immediately following euthanasia after we said our last goodbyes. This time, they just left our cat lying on the table and left the room. It felt so cold and unsympathetic. I had also asked to speak with the specialist before he left since our cat died of a genetic disease and we have his brother at home. I had questions about HCM and if there was a way to test our other cat for it. This was an incredibly painful process and we didn't want to go through it again. I was informed while we were being checked out that the specialist had already left. We will NEVER be bringing any of our animals back here. Not to mention that every time we've gone in for an appointment, we're not even taken to a room for 45 minutes to an hour after our scheduled appointment time. I can understand having to wait for a little while, but an hour after the scheduled time to even get in a room is a bit absurd. If your
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March 2023 by Jay H.
Great service, when we lost our 17 year old chihuahua they were so kind. They also saved our puppy from parvovirus when she was 4 months old
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March 2023 by Marissa D.
Our cat Jack had not been neutered & it is something we struggled with for a while. He got out few days ago & he was gone for a total of three days. When we got him back he was very tired. He still ate, drank water, used the litter box as normal, & groomed himself so we just assumed it was a symptom of him being gone for so long.. This pushed us to finally get him neutered. One thing I loved is we were able to get him in the very next day. Other vets were to have us wait a month. On top of that we were able to pick him up the same day. The price was reasonable compared to other vets I had contacted. We received a couple phone calls in the process which kept us in the loop. I loved that. It's hard enough to leave our animals and I loved that they kept us informed of everything going on during his neutering process. We've had jack now for two days after his surgery & he's healing very nicely but not only that he's back to acting like his old self. I'd say he's healthier now than before we brought him in. He seems healthier than ever & I couldn't thank big country enough for their awesome care. I'll be bringing my pets here in the future! Thank you so much for helping my baby boy!
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June 2022 by Kevin B.
Over the top. Big Country Veterinarian Clinic is a place that cares about your pets... beyond just caring FOR your pets. We had to put our family dog down last week. Our golden retriever, Lucy, was nearly 13 years old and was suffering from bone cancer. It was difficult, but it was best for her to go. She was in obvious stress and it was becoming hard for her to walk. Today, we received a very kind card from BCV, with prints of our girl. Really got us. Thank you, Big Country Veterinarian, for your care and kindness.
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August 2021 by Raquel H.
I've taken my baby, Benson, here for almost 5 years now. They take such good care of him. He has seizures and they are careful to monitor blood levels for his medication. The vet listens to my concerns about break-through seizures as well. When my pup got stepped on, they took x-rays and did surgery on him. We board Benson when we leave out of town on extended trips and I receive daily photographs of him! I love that! Also, Benson gets groomed here monthly and he always is happy to go. This is in comparison to the 2x I took him to PetSmart and he was SO SCARED as I was leaving him. So I know they treat him well here All reminders of vaccinations, medication refill requests, appointment requests, and the pet's profile is available on their app as well! Super convenient! Overall, a 5 star facility that I recommend to everyone and their fur-babies!!
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July 2021 by Glenda H.
Great service and staff. Take my Chyna in to get her ears and mouth checked out. Bailey (the tech) was so nice. I know they are a busy place so I have a better understanding of how the curbside service works. And I'm happy with everything.
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May 2021 by Jenna S.
Been bringing my animals here since 2016. Usually I've always had cats but at the very end of 2018 we adopted our very first dog, she was less than a year when we got her. We always bring her in for shots and checkups, I even spend $90 every couple of months here for special food for my cat. This whole time not one person ever told us about heartworm prevention, guess what now she has heartworm! I called the office the other day to inquire about prevention after talking with a friend, they said they required a test first, seemed legit, I didn't even think to ask why she had never been tested before, she got tested a couple days later with a positive result and I am so disappointed and heartbroken about the neglect on their part to inform us as dog owners how to prevent this deadly disease. Instead of $50 every few months for a shot, which we would have paid for no question....as we don't cheapen up on the healthcare of our animals...we are now looking at a $1700 treatment plan that won't be fun for our fur baby over the next few months! Did they purposely not tell us so we would be stuck with this high bill after seeing how much we spend there? If this hadn't been my first ever dog I would have known to ask the vet about it, but nothing was ever even suggested, seriously why pay them for pet healthcare if they can't even tell us basic stuff like this? I have no idea! I'm so disgusted by how my dog has been treated.
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January 2020 by Nell D.
Have been bringing my pets here 20 years plus. My Dachound fur baby had Cushings Diseae and Dr. Arche was wonderful in managing her condition. She recently died at 15 years and they were very compassionate in her last moments. They have always been able to see pets at a moments notice if emergency.
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December 2019 by Abby L.
This was my dog's first time here. The tech and the vet made no efforts to calm her or even go through any type of etiquette to properly introduce themselves to a dog. They came into the room did not introduce themselves to my dog and immediately grabbed her in a bearhug and started giving her shots. She did not even administer the whole bordetella vaccine, my dog pulled away and the vet said "oh she didn't get it all, but that should be enough". My dog usually does great at the vet, but she was terrified. Horrible bedside manner and unnecessary roughness.
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November 2019 by Melanie C.
I wish I would have read these reviews beforehand. They have several different people ask you different things to purchase your entire visit. Last visit I had five people ask me to purchase something and it has been like this every visit. Ridiculous. Constantly pushing for you to spend more. Front office staff are lackluster. Overpriced!!!
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November 2019 by Jes P.
The facilities and most of the staff are wonderful and accommodating. Jennifer, who I believe is in charge of the pet resort, is always wonderful and kind. She sends regular picture updates when you board your pooch there. I always know that my pup is being taken care of well in their hands. That being said, one of the workers on the resort side is not friendly by any means. I unfortunately had to board my pup for almost a week to help a family member through the most traumatic time in their life. Every other staff member shared their condolences and gave words of encouragement for my family. This single staff member was enough to take my 5 star rating down to a 4 due to the nature of their comments and cold demeanor. I love my dog like family and she is incredibly social and loving despite the first three months of her life being full of abuse and neglect (we found her emaciated in the country when she was three months old). I know I am very lucky to have my pooch in my life and I treat her as such. I will continue to trust this facility with all of her care and to be her home away from home when I cannot. I know this employee I have an issue with treats my dog well, they just don't seem to like me.
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September 2019 by Michael K.
Everyone I've dealt with has been very nice. When I had one of my dogs there the vet remembered and asked me about one of my cats. The prices are very reasonable. They also do boarding and grooming in the same building! My only complaint is one of my cats records was messed up as far as the actual date he received his rabies shot. They were able to correct his records and all is right now. Aside from that they are a great place to take your pets to for a 1-stop shop for your new puppy and/or kitten as well as your older pets. I highly recommend them!
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September 2019 by Kinsey B.
I wish I were writing this review under better circumstances, but the staff and doctors at Big Country went above and beyond to make sure our little Bernie's last days were pain free. They were great at keeping us in the loop about how Bernie's treatment was going day to day and when that difficult time came to make the decision to let him go... they were very kind and compassionate. It's never easy to make that decision, but the vet assured us that it was the selfless thing to do. The prices were fair and although we left without our Bernie, we know that they did their very best to make him comfortable. Thank you for making a painful experience slightly less stressful. I would bring any of my fur babies here to be treated because I know that they'll be treated with love and care.
