-
May 2024 by A H
On May 24, 2024, during a one-day visit to Shelbyville, I arrived at this store just before 8 AM. As I entered, the female staff seemed uninterested in assisting me, appearing more focused on a Barbie magazine than on customer service. One staff member did eventually direct me to the aisle with the fuses.
Despite having my Toyota handbook with me, I couldn't identify which fuses were suitable for my car. This experience is why I prefer not to shop at AutoZone Auto Parts.
-
May 2024 by Gregory Phillips
Great people and great service
-
April 2024 by Kathryn Ottolini
Beyond excellent service.
-
April 2024 by Brock Tobish
The staff takes care of our commercial account needs even after commercial hours (7am-5pm)
-
April 2024 by Richard Pitt
Great service. Good prices.
-
March 2024 by Timmy Gifford
Great place. Good people. Ask for Stephanie. She's amazing
-
February 2024 by rusty shelton
Came in for an exhaust clamp the other day for something I was working on i had two people come right to me offered to help they got me fixed right up always good service and always respectful anytime I’ve ever been in for anything
-
February 2024 by austin Taylor
Great customer service great parts!
-
February 2024 by Brooke Taylor
Love the service and very quick when delivering. Great people!
-
January 2024 by Pher Kelly
Always where I start when it comes to automotives
-
December 2023 by Chris Carson
Got what I need
-
November 2023 by Howard Taylor
Have to consistanly return for the right part after buying it. Just purchased wrench to remove fan clutch. Worked but alittle expensive
-
November 2023 by Isabel Rios
I honestly felt Discriminated, Dishonest, Cruel & Unfair. I honestly felt Hopeless & not Helpful or resourceful to my situation. Like if I didn’t matter because of my Race. Both of the ladies working there Savannah & The Manager. They were both really rude & misguide me information. Which I thought it was an unfair. I don’t seem to understand. All I was wanting was my refund. Which my refund was $71.33 I paid $80 in cash & $57.15 on a DEBIT card. I specifically requested in a nicely manner if I could get cash back. They said “no”. Then I politely asked if I could get half cash & the half back in my DEBIT card. They said “no”. They only gave me $14.18 in cash back. The thing is that it wouldn’t have mattered to me if I didn’t need the money at that moment. But I had to drive to Decatur, so I was really looking forward to that refund in cash since I know that If they return it to the card it would take a couple of days. I felt discriminated and hopeless because I tried to explain them my situation. I have done many refunds from different locations. Never have I ran into this problem before. My dad is a mechanic and he goes there ALL the time. Legit ALL the time. We love AutoZone! I have been going to Autozone’s since I was seven & that is at different locations. It’s an Awesome Place. Prices are decent & customer service, really rocks! But some how those two ladies were very unhelpful and I didn’t seem to care, I just don’t understand why. I also called Autozone From lewisburg. Requesting the same thing I asked Autozone from Shelbyville & they had no problem giving me cash back. I asked for there names because they were giving me a really hard time & they refused to give me that information. Then I asked if they had a number I can call regarding my Situation. She said “ there is no number”. And that was the manager! It really left me Speechless. It was an unpleasant situation, inadequate, & incorrect service nobody has to go through the same issue that I went through, just for a Refund. I hope you guys Understand my Situation & where I’m coming from. I’m Hoping you guys can do something regarding the situation. I truly Appreciate your Time & Attention.
-
November 2023 by Sarah Potvin
Great service! Bryce went above and beyond the call of duty to help me out!!
-
September 2023 by kyomi lin (undead)
They were kind.
