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October 2024 by Maria Lopez
My dog underwent surgery from which she died approximately 9 hours after this surgery. She was delivered to me alive and 4 hours after the surgery she became complicated and I had to take her to an emergency hospital where they told me she had a serious infection in the larynx where the unfortunate surgical intervention was carried out, the solution they gave me was less than 50% chance that I could survive and very expensive for me, I unfortunately had to make the decision to euthanize him. At the clinic where the surgery was performed, they did not give me antibiotics or any pain medicine. After informing the clinic that my dog had died from the surgery they performed, they reimbursed me for the cost of the surgery. Nothing can change my pain I lost my babe girl
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October 2024 by Brian
We just had our cat neutered, and while the procedure went well, the experience afterwards has been pretty terrible.
The aftercare instructions were really sparse, and there was no real consulting with anyone to ask questions or give clarification.
As we were leaving, people at the desk out front told us we didn't need a cone for a cat. However, when we got home we were worried about how much he was licking, and over the phone they told us we should have gotten a cone.
But the most frustrating part was that when we called it was mostly because our cat was making a loud gurgling, wheezing sound we've never heard him make. When asking the person on the phone, she had to call us back once she talked to a doctor. When she called back, she didn't even ask them our question, just asked about the cone, which was far less pressing.
She hung up again and eventually called us back. Then told us the doctor said "the cat growling is normal," completely misrepresenting what was happening and not communicating what we said to the doctor at all. The cat wasn't growling, he was practically choking. The lady on the phone was dismissive of us at this point, and so we ended the call there.
I understand that they're busy so the doctors likely have limited availability. But we felt zero confidence in what we were told, and ended up calling another vet. There should be clear communication on what is needed, we shouldn't have been told to not get a cone at the front desk, and the lady handling the phones needs at least some training on how to do her job.
Update: Like her response said, the doctor did try to call me. I missed the initial call and called back. Haven't heard back, which is fine at this point. I hope they improve their training process there or something
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October 2024 by Jaime Hernandez
Dr Herd, her staff, and practice have been amazing to myself, my family, and the animals I am lucky enough to call my family members over the years. Dr Herd is kind, compassionate, intelligent, and amazing at her job. Her staff are amazing and compassionate as well and really care about people and animals. I was recently treated with such deep respect, kindness, and compassion at Dr Herd’s office, (as with every previous visit) that it was an experience I will never forget and I will always recommend Animal House to anyone for the best pupper care. Thank you, Dr Herd, for everything you and your staff do to help the Nashville community and our pets. You touch hearts and save lives daily. Your brilliance is not overlooked although we may forget to say it as much as we should. Thank you again for making Nashville a better place for people and pets to live. Thank you ❤️❤️❤️
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October 2024 by Karen Golski
Amazing facility, Dr Herd and her staff go ABOVE AND BEYOND for this community. Highly recommend!
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October 2024 by Hamilton Hendricks
From the bottom of my heart I want to thank the entire staff at Animal House for the excellent service and care they provided for me and my dog Tarzan throughout his entire life. Tarzan was diagnosed with lymphoma which is a deadly cancer giving my dog very little time to live after being diagnosed, Dr Herd provided an affordable chemotherapy medication that gave me many months past the average life expectancy that I got to cherish with my pup. Unfortunately, my Dog passed about two months ago from the cancer and while I’m out cleaning out my mailbox I see a heartfelt letter from the entire staff wishing their condolences..whenever or if I’m ever ready to get another dog I will 100% be taking them to Animal House and will recommend anybody else to do the same.
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September 2024 by claribel manriquez
I wish i could put no stars but this place is absolutely unprofessional and only care about the money my dear friend recently went to get surgery for her frenchie when she finally gathered the money they were asking from her at a certain time she got her dog from surgery and they did not provide or offer any medication or any thing that will help after. 4 days after the surgery she unfortunately passed away due to the stitches coming apart! My friend lost her dear dog Cali that she loved with all her heart, she then went to the office to tell them what had happened due to them being so negligent and not stitching her correctly and they were rude and unremorseful and just told her that was a risk of the surgery. Don't come to this vets office they cant hold themselves accountable anything.
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September 2024 by Rebecca Rabon
I am really appreciative that this place exists, and that they take walk-in appointments! We had to wait a few hours, but it was so worth it to get my cat seen same-day without having to pay emergency vet prices!
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September 2024 by donna davis
I went in to see if this would be a good fit for my cat .... They are very organized & I was pleased on the friendliness of the staff & customers....I will be taking her back in the near future
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September 2024 by bill thomas
The best veterinary clinic in Nashville
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August 2024 by Rebecca Vargas
I had my first visit and I loved it. There was a wait but it was worth it. The staff was great and friendly. And they worked with me and my budget.
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August 2024 by Fallon Bridges
I reached out to Animal House and they told me to bring my lil guy over and they would take good care of him and they sure did!! They made me feel so comfortable about the treatment he was given and made sure i understood all options. My lil guy was right at home with them. He was not feeling well but in no time he was back to himself. I owe it all to the amazing care that was given. The team was really caring and all about not just my lil guy but other pets that came in. It was so genuine and I am happy I chose Animal House
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August 2024 by Everett Putnam
Dr Herd has the potential to be a fantastic veterinarian. The first time I went I was very impressed although the whole no appointment thing I didn't realize how much of a big deal this was until we waited 4 hours for our first visit and although they take no appointments we saw a dog after dog after dog come in and out that had came in hours after we had been there. We literally got there at 1:00 in the afternoon roughly and left at closing time at about 5:15 p.m. the main reason why we went there was to have an ultrasound done which I was told was price very reasonably. This is very important because we were told that there was a liver tumor and high liver values by another veterinarian they wanted to do an ultrasound that was hundreds of dollars more than what she priced it out at I'm talking about $1,000 less. I thought that she was just trying to help others by not charging an arm and a leg and maybe she already had the machine paid off so this didn't seem two out of the ordinary even though it was such a big gap in pricing as the other vets did not have an ultrasound machine on site. So let me tell you this is what I've figured out since going to Dr heard several times since. one is that she did the ultra sound shaved my dog's belly all of that came back in and said there was nothing which obviously made us feel very good about the situation we were told that the ultrasound was $150 and we ended up paying $160 something. Well I ended up taking my dog several months later to another vet Good Samaritan and they asked about the ultrasound and if we wanted to move forward I said I already had it done for $150 they were Amazed by this pricing and said that's great and I can send people to her. So I call Dr Hertz office which you cannot call directly to the office you call somebody at their house they contact the doctor and then they get back to you sometimes it's Dr Hurd sometimes it's Judy the lady that answers the phone who has access to all the records. So obviously this was several months later I called up there to ask for the ultrasound images and the doctor wanted to know whether the ultrasound was an actual ultrasound or a lesser form of ultrasound which I can't remember what he called it but it didn't show as much. We still felt a lump in the abdomen which she never felt and said that there was nothing in the ultrasound as well so I wanted a second opinion I paid to have the ultrasound done and when I called she said there's no record of any ultrasound ever being done. After waiting for her to get back to me she said the doctor did not have any record of it because she didn't see anything on it and she didn't charge me for it. This was never told to me I never asked for anything free and im perfectly capable of paying for the services that were requested. I didn't complain about the time we waited or the people coming in and out after us. I found this very inappropriate as now there is no evidence that it was ever done there's no way for me to get a second opinion without paying for it again. I thought that Dr heard and I had a great game plan planned out for my other dog who has bad allergies she said let's cancel out fleas as the culprit for the allergy she said we'll do this by giving a cytopoint injection and start all three dogs on flea medication and within two months we should know if that's the cause. Well in between this time I had another dog who had swallowed a piece of a rock which we did not know at the time. We went to doctor heard and she told us that the price is going to be $250 again we waited four plus hours and were the last people to be seen again. She had a family emergency and left and did not come back the next day or for the following week but asked if we could get the dog to drink a barium X-ray and come back the next day for another x-ray she was not there and said that nothing was seen and gave Flagyl the bill was over $500. The dog laid in the floor that night unable to use the restroom whining
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August 2024 by Aria Faith
I cannot express enough how incredible Animal House Veterinary Clinic is. From the moment you walk in, you can tell that the staff genuinely cares about the animals and are deeply passionate about their work. They consistently go above and beyond to provide the best care possible.
At the beginning of this year, my cat was extremely sick. I took her to an emergency vet, where I spent hours only to be told it might be stomach issues, and I was handed a $900 bill. Unfortunately, my cat did not get better, so I took her to Animal House. Within five minutes, Dr. Herd diagnosed her with absolute certainty and promptly scheduled her for mouth surgery to have her teeth removed. The care they provided was exceptional, and now my baby girl is happy and healthy.
Since then, Animal House has become my primary veterinarian. I’ve taken my other animals there, and each time they have been treated with the highest level of care. The clinic is affordable, and it’s clear that they are not in it for the money but for the love of animals and helping the community.
I have recommended Animal House to other pet owners, and they have all had wonderful experiences. The praises for Dr. Herd and the staff are endless. I cannot recommend Animal House Veterinary Clinic, Dr. Herd, and the entire staff enough. They are truly the best!
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August 2024 by Meghan Driscoll
You know as a pet owner when they are on their last leg of life, right? My 10 year old dog had an on-going orthopedic (both knees) problem for the past 5 1/2 years. I expressed from the very beginning that this has been on going, I cannot afford surgery, and I've been keeping his pain at bay with anti-inflammatory and pain meds, when needed. He was in obvious pain, which was turning into aggression, and at times had a very hard time standing and walking. X-rays showed his knees were bone on bone. Surgery was recommended, and even though there was "no pressure to move forward with it", the vet was making it seem like it was the only viable option aside from continuing medications. Unlike A LOT of people, I cannot afford $12k+ for both knees to be operated on. The vet offered to do the surgery at a fraction of the price, even though she is not board certified to do so!! What?! Yeah, read that again y'all!!
I was given a 30 day supply of pain meds and handed a surgery estimate. Not sure what kind of sedative/pain reliever was given for the x-ray either. My dog never snapped out of it and had 2 seizures in less than an hour of leaving. He never had a history of seizures. A couple hours after leaving this place, I was at an ER vet and he had to be euthanized. He had completely lost his ability to stand and function on his own. It's a shame this vet couldn't take his current value of life into consideration and initially do the right thing for my dog, instead of being money hungry and recommending a procedure she has no business doing in the first place.
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July 2024 by Tbrun B.
I called and the receptionist was very rude. I have a cat in need and I received very rude person on the phone.
