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October 2024 by Chris Lincicum
My favorite vet in Mt Juliet!
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September 2024 by Abbie
I’ve used Aveune vet for years and was always happy with their care and love toward my pets. Unfortunately, this is no longer the case. The past few appointments have been unprofessional to say the least. They have failed to communicate requirements for blood work, failed to have appropriate medication my pet once at their location.
They best way to describe their care of animals and how they mange staff, appointments, is sloppy.
They are argumentative when asked why are the possible solutions to their mistakes, constant mistakes. They choose not to be accountability or responsible not be proactive in addressing issues, issues that could be avoided if they were professional.
The actually techs who work with the animals, are great, caring and compassion. It’s the front of house staff who are detrimental to the care of the the animals.
I would not recommend this establishment.
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July 2024 by Tina Fravel
Love love love everyone here! You can tell they all have pets of their own and will love your fur babies as if they were their own.
They have saved the day (and probably my cats life more then once).
They have always been so kind and polite and easy to work with. Squeezing us in for emergencies. Letting me email pictures of my cats teeth or butt. Checking overnight voicemails and getting back to us right away.
Okay maybe that makes me sound a little crazy, but seriously every person we interact with has been awesome.
Although Neville, Panda, and Carl don't necessarily love to come in, we love having a place so close that truly cares about the health of our furry family.
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July 2024 by Israa Z
The staff was super nice and friendly and took great care of my cat!
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July 2024 by Arthur Scott
The staff is very friendly and clearly cares about your pet. The doctors handle the tough conversations very gently and do everything they can to get your pet healthy.
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June 2024 by Jessica Copeland
EDIT: I was contacted by the practice manager *Linda. (I mistakenly listed her name as "Nicole" in my original review. Years ago when the issue happened, Dr. Harris whose first name is Nicole was originally going to talk with me regarding the issue. We kept missing each others' calls so Linda and I spoke instead. My mistake!). She let me know that my concerns regarding lapses in refill communications were addressed internally and the specific vets I mentioned in my review are no longer with the practice. I stand by my concerns regarding the Apoquel dosage.
ORIGINAL: I was never pleased with the care my dogs received here or how some of their staff interacted with us. I mistakenly assumed it would be hard to find another that would treat my dog’s tracheal collapse with the meds he needed: hydrocodone cough syrup (a controlled substance) and apoquel. A recent relocation forced me to start looking for a new vet and I wish I had done that years ago. My new vet advised my dog has been on too low of a dose of apoquel from Avenue to be effective for his weight. For YEARS, We had been paying about $130 per month for apoquel at Avenue that wasn’t the right dosage. He still sneezed mucus all over the place but I assumed he was getting good care. I hope he finally gets relief from his tracheal collapse that is complicated by allergies now that he’s being appropriately treated at his new vet.
In my search for a new vet, I asked Avenue for my dogs’ records so I could see who could continue his care. One of their vets had made passive aggressive comments about me personally in the records. A 2nd vet made comments about my finances. No mention of front desk staff Margie’s lack of follow through, lying, etc that caused many issues. On multiple occasions related to refills, Margie said she would take care of it yet when I arrived to pick it up after the time frame she provided, she would act like our phone conversations never occurred. She would relay to the vet I just showed up asking for a controlled substance. I was yelled at by one of their vets during one interaction because of Margie’s error. I would attempt to show them our call logs but they would brush me off. I tried to contact their practice manager Nicole to see if I could submit these requests in writing so Margie couldn’t continue this behavior. I was once again brushed off. Also I never received an apology for the delay in my dogs’ meds or how I was treated.
Victoria and Taylor are excellent! Always helpful and timely! And if any snafus ever occurred (we’re all human here!), they fixed it instead of acting like it didn’t happen. However I have to give only 1 star for how disappointed I am in learning my dog’s care was subpar coupled with Margie’s issues that were ongoing and never addressed.
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May 2024 by Mark Money
Great place to take your family pet. The staff is great. This is where our cat gets groomed.
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May 2024 by Adam Williams
Love this place and the staff is wonderful. Thanks for taking care of Miles.
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April 2024 by Dennis Cole
I want to thank the entire staff of Avenue Animal Hospital for their sensitive and very caring care of my dog Bella (formerly LaFonda). I can’t thank you enough for working with her to achieve her care. Although she continues to be over responsive your perseverance to provide care gives me great confidence in all you do. Your Techs are excellent and are much appreciated. Thanks, Dennis Cole
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March 2024 by Jessica MacAllister
Very accommodating to my 111 pound Rottweiler and his specific needs. Loved the Veterinarian and staff! Very happy! Highly recommended!
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January 2024 by Troy Tango
Best vet service i have ever used! Caring and first class service for my Queenie! Never take her anywhere else
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January 2024 by Jonathan Williams
Forget the fact that I think their spay and neuters look like butcher-job. Forget the fact that their prices feel drastically higher than other clinics. How about the fact that it appears they don't even do the actual medical work as they claim they do?Today I had to put down my kitten who was spayed here just yesterday. When they released her to me, she was very lethargic, and barely could breathe. Bringing her back in today, it turns out she had a collapsed lung likely due to pneumonia, and likely infection relating to kidney issues.As far as I'm aware, no apparent tests were run that would check for any of this beforehand. Additionally, on discharge, the checkup form they gave me indicated that they had checked her respiratory abilities and found no issue. It appears that they did not check for this on release though, as I suspect they would have noticed something was wrong. Unfortunately as a non-trained professional, it was just assumed to be the reaction from the anesthesia. The kitten's condition and breathing was in the same state from the moment I picked her up to the moment she was put down.To make this more frustrating, the clinic also couldn't keep her there to attempt to save her over the weekend, as they didn't have weekend staff. Instead they recommended to pass her off to an ER location that would cost $3000 a day for a chance of her to make a recovery. In the end the hard decision was made to end her suffering, despite her short life lived.Of course there's really nothing the public can do, as the wonderful animal medical system often feels like a massive hustle for the consumer and leaves you with no legs to stand on.I would not recommend this clinic to anyone. I believe there are much better, and cheaper, options in town.
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January 2024 by Jonathan W.
Forget the fact that I think their spay and neuters look like butcher-job. Forget the fact that their prices feel drastically higher than other clinics. How about the fact that it appears they don't even do the actual medical work as they claim they do? Today I had to put down my kitten who was spayed here just yesterday. When they released her to me, she was very lethargic, and barely could breathe. Bringing her back in today, it turns out she had a collapsed lung likely due to pneumonia, and likely infection relating to kidney issues. As far as I'm aware, no apparent tests were run that would check for any of this beforehand. Additionally, on discharge, the checkup form they gave me indicated that they had checked her respiratory abilities and found no issue. It appears that they did not check for this on release though, as I suspect they would have noticed something was wrong. Unfortunately as a non-trained professional, it was just assumed to be the reaction from the anesthesia. The kitten's condition and breathing was in the same state from the moment I picked her up to the moment she was put down. To make this more frustrating, the clinic also couldn't keep her there to attempt to save her over the weekend, as they didn't have weekend staff. Instead they recommended to pass her off to an ER location that would cost $3000 a day for a chance of her to make a recovery. In the end the hard decision was made to end her suffering, despite her short life lived. Of course there's really nothing the public can do, as the wonderful animal medical system often feels like a massive hustle for the consumer and leaves you with no legs to stand on. I would not recommend this clinic to anyone. I believe there are much better, and cheaper, options in town.
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December 2023 by Kimberly
Dr. Harris and staff treat my frenchies as their own and literally saved my beloved female's life. The skill and caring the provide is second to none! I could not be more grateful!
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December 2023 by Heather Carter
The most kindest, empathetic, patient and down to earth group of people I’ve ever met at a vet clinic. If I were still a vet tech, this is the ideal clinic. I would’ve loved to worked at.Dr. Erkman is a very knowledgeable and a thorough veterinarian. I would trust any of my animals with her! Her people skills are outstanding and they way she speaks to you is very respectful, rather than at you. HUGE shout out to the techs also! The way they handled my sick baby girl with such love and gentle care was superior! Taylor at the front has the greatest and most understanding voice, a true comfort and vital asset. She has the friendliest smile and helps out you at ease immediately.From the bottom of my heart, thank you AAH
