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November 2023 by Ricky Moore
Don’t understand all the negative reviews? I love this bank, customer service is the bomb.
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October 2023 by Dairwood Barton
When you come be prepared for the line and one hour wait!
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May 2022 by Jamie Colley
I don't personally use this bank but it is inside a grocery store. I have always seen many customers and people coming in and out quick and have known people to use this bank and they have alot of variety of accounts to choose from and I have thought about switching banks myself and go to them and still having that thought but I've just been with mine so long and enjoy the staff at my bank but this bank is more convenient and closer to me it's just hard switching and having to switch everything over that u have automatically coming out is part of reason y I haven't changed but still thinking bout it.
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October 2021 by DRColwell
I have to say this bank is about as useful as a atm might as well just have that there. Everytime I go there to do anything other than check a balance, deposit, or withdraw cash or check it’s like you have to make an appointment. Jefferson City from now on.
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March 2021 by Scott Smith
I am a long time account holder with US Bank. I applied for an auto loan online and through calling the 24 hour banking line. I did not get the customer service I am use to receiving. So I called this branch because it was the nearest branch that is open on Saturday. I had such a great customer service experience. Megan and Hope were great. Megan spoke with on the phone and got everything approved and ready before I came to the branch to save me from any duplicate trips. I went in when everything was ready, and she went over all the paperwork thoroughly. I was able to sign everything and got my way quickly. She took the time to answer all my questions over the phone before finalizing the loan and again in person before signing. She and Hope were both so friendly and helpful. They made me feel like a person and not just a number. I highly recommend either of them for your banking needs!!!
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September 2019 by Allan Justice
The employees are always very friendly and always helpful!! I wouldn't bank any where else!
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December 2018 by L H
If I could give no stars that would be a true review. The entire staff is rude and very under trained in customer service. Had my account for about a year and had to keep the account due to trying to buy a house. Next Friday I am going to TVA credit union. Every time you call they put you on hold.
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March 2018 by Geraldine George
U.S. Bank Morristown has a great staff and they are always courteous, helpful and nice.
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March 2018 by Diana Greene
Enjoy doing business here. The staff is always courteous and helpful.
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March 2018 by Karen Isaacs
Love this bank! The staff is very professional and friendly.
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January 2018 by Tracey Owen
I went to cash a check i received, drawn on this bank. I was told since i was not a member there would be a $7 fee. I find that ironic since there were accolades praising the bank for being the most "Ethical" for 3 years running. How is it ethical to take $7 from a check written from your bank? The teller was sweet but new. She tried to be helpful. Had to wait a bit even with adequate number of employees present.
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December 2017 by Alicia Green
Service extremely slow. Have been to this branch 3 times. Each time the service was lacking and took forever. Not nearly as helpful or pleasant as the Jefferson City branch.
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May 2017 by Trey Lovelace
Amazing service, great staff and a truly forward thinking bank. Open on Sundays!
