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December 2023 by marilyn bell
Do NOT use delivery because you get lied to and the run around.Supposed to have a delivery this past Monday, then we are told Wednesday.When it comes, they left off part of our order that WE picked out and put onto carts ourselves.Also Amanda at customer service is the most rudest person to speak to about your orders. She talks over you and has NO care for the customer,their issues nor any help at all to solve the problemLowes lost our business here. We will go elsewhere
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November 2023 by R H
Miguel was so helpful tonight. Went in with my sister to pick up some drywall and he helped us load everything up and helped me pick out the appropriate tools needed to get the job done. I’ve worked in customer service for the past 10 years, and I can whole heartedly say he is a fantastic employee and very knowledgeable!
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November 2023 by Frank Arquette
I've remodeled my kitchen. From scratch. Had city water put in at the road. Plumbed the house myself. Ran 200 ft plumbing to the barn. Never once could i get help at this store . And spent almost 10 grand. Very sad
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November 2023 by Emily Neblett
We are doing a remodel in our kitchen thru Lowe's. It has been a horrible experience and has taken over 3 months and we are no where near completion. We started our process back in September and have had to outsource our flooring, plumbing, electrical, and appliance installation. This was all suppose to be part of our contract that we signed thru Lowe's. We have damages to one of our cabinets and drawers and now have had a major leak under our sink because the subcontractor that Lowe's provided did a "temporary" fix to the hot water line (in September) that has now busted the cut off and we have water that has leaked into our basement. My husband called Lowe's customer service and when he was transferred to the plumbing department he was hung up on. HIGHLY DO NOT recommend using them to do any repairs or remodels for you. We were told it would be a smooth process and I feel like we were lied to and not helped on the customer service levels nor at the store level by any manager.Here are the list of things that we have experienced so far...1. No one told us what size of sink to order and we are now on our 2nd sink because the first one did not fit. We also ended up having to go to Home Depot to get my sink because Lowe's does not carry Farmhouse sinks in store.2. We have it in our contract to pull up all flooring to the sub floor and it was not touched.3. We have damages to a cabinet door and drawer and also sent the wrong size and color of floating shelves (still not resolved 3 months later).4. We have an older house and the hot water cut off would not turn off, so the cabinet people looped the hot and cold together which has now caused a huge problem.5. We were left with capped off electrical and pretty much told we had to figure that out on our own by our consultant. Which we subcontracted out ourselves.6. We spoke with a manager at our store and asked if the appliances were going to be installed and they were not. They also left all of the boxes for said appliances in our yard.7. When we finally got the correct sink and had the plumber here to install it, the cabinet people did not build a support to fit the sink into.8. We had to wait for a month after the cabinets were put in just to get the crown molding finished and the sink support installed.9. The counter top people finally came about 2 weeks ago and measured (This guy was amazing because he saw the slow drip that is now a leak under my sink and tried to help). I called the next day to get the final paperwork signed and final quote so we can get those ordered and paid for. We are now almost into week 3 and no one has contacted us and my husband tried to call and they said they can't get a hold of the manufacturer.At this point I just want to say screw all of you and get my money back so I can find people that will do it the right way. We spent a lot of money on the project and it has been nothing but a very stressful nightmare!!!
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October 2023 by Mike Davis
Getting ready to move onto a new house is always a challenge. There are many small items you need to personalize the house. Lowes I'd one of my go to hardware stores and this one is about 5 miles from my new house. I expect I will visit this store a goodly number of times in the coming weeks and months.
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October 2023 by Melissa Bastion
I needed to get a doggy door installed, but to do that we had to replace beautiful French doors. Well they sold the door we had picked, had to wait months for new one. When they came to install there was no doggy door. After proving we paid for it. They said they would install for $175. Two installation charges instead of 1. Said would have manager call to do something to make us happy. But manager said same price. Not happy. It is almost impossible to get someone in a department to answer phone.
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September 2023 by Lance Moungey
Absolutely horrible currently holding 1600$ hostage. Bought a fridge and it was the wrong one. Took over 3 weeks to get them to pick it up to do a swap I have been fighting with them for over three months now to get the right fridge delivered but mysteriously no one knows what's going on. They confirmed that they recieved the other fridge but because of lack of communications and poor record retention. I keep getting told let me check and call you back, then never hear from them. Right now I've spent 1600$ for an empty space in my kitchen. This is ridiculous. Was just on the phone trying to reach them only to be put on hold for over an hour and no one answering.
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August 2023 by Shawnda Henderson
Even though you have to hunt employees down so they can help you once they get to you customer service is ok. It's just a hassle of finding someone who'll help you find or get what you need.
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August 2023 by Amber Price
Just got a new washer and dryer not only did they make it fast service but able to get it delivered on a day I am home! Thank you Troy H. and Alex G. for your fast and friendly service!
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August 2023 by Randall Welch
DONT WASTE YOUR TIME OR MONEY BUYING ANY KIND OF WORTHLESS WARRANTY ON ANY PRODUCT YOU BUY AT LOWES. YOU WILL SPEND DAYS ON THE PHONE TALKING TO ROBOTS ABOUT GETTING A CLAIM AND MORE TIME WAITING TO GET IT REPAIRED. THIS KIND OF STUFF WILL GET LOWES NOTHING BUT A BLACK EYE. LOWES SHOULD HAVE THERE ON TECH,S TO WORK ON THE PRODUCTS THEY REPRESENT AND SELL. IM DONE WITH LOWES.
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July 2023 by Nathaniel Williams
This has to be the worse Lowe’s I’ve been to. The Lowe’s in Newport was pretty bad I thought with rude customer service but Lowes of Morristown takes the cake. I’ve had 3 issues just this week since I’ve started a job in the area. Absolutely rude service and different explanations on why they can’t ever do anything when I’m trying to do my on file order. I’ve been held up over a hour for a simple product because they wouldn’t listen to me when I tried to explain how the pros desk does my orders.
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July 2023 by Catherine Dennis
Logan and Riley really helped us today. We've been to several different lowes looking for a certain color of lumber but could only find it in the shiplap but Logan had an amazing idea and helped us cut the wood that would work no matter how we used it. I'm extremely grateful.
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July 2023 by Alex S
I hate shopping here because it's practically impossible to get someone to assist you if you have questions and there's usually only one register open. They want everyone to check themselves out now. I refuse to do that at any store.
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June 2023 by JoJo Fox
Found what I went in looking for. Some of the staff were friendly. A couple acted like we were a bother to them. I needed 1 board from a section they had roped off because they were busy gathering big items for some customer who was nowhere in sight. Waited a half hour and nobody cared to address me. I finally could get one of their attention. I asked for the board. Instead of just getting it for me he had to go get his manager to see if he could give it to me or if I had to wait longer until they got finished. It was crazy. At check out, I couldn't get my veterans discount because the system went down. Told me to go to customer service if I wanted. So all in all, not a pleasant experience.
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May 2023 by Angie Fields
Usually I always have something great to say about any Lowe's but my last visit to the store in Jefferson City TN applies to the retailer in general. Even with my limited experience using Tap and Pay as a payment method, I was dumbfounded when I learned these stores do not yet accept contact less payment methods. On this one occsssion, I had planned to pay with a credit card that I had only received the virtual number for while the actual card was bring shipped. Before shopping, I made sure the card was stored in my Google wallet and stored in my profile on the Lowe's App. So after about an hour and a half of shopping for various landscaping items and ringing myself up at self checkout, I did not see any way for me to pay as I had planned. The clerk confirmed that Lowe's does not accept Tap 'n Pay. That just shocks me because all other major retailers accept this advanced type of payment method. . Even the thrift store I went to later that day accepted Google Pay! Shame on you Lowe's for not keeping up with technology!