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December 2021 by Susan B
We found the blond man that worked there to be rude, he accused us of having pets in the car (we didn't) and generally gave us a hard time. Although we were gold card members we always had to wait for service when we went to pick up a rental.The cars had to be returned in spotless condition inside and out. The third time we rented, after we returned the car and went home, he called and said the window was cracked and he'd charge our card $250 for the repair. My husband told him he would come and look at the car and our insurance would replace the window if needed. When my husband arrived he was told "we repaired the window already" and there was nothing we could do. What a despicable way to do business. We'll never rent from Hertz again.
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August 2021 by Richard Runge
Do not rent a vehicle from these people. I should have known better after standing in line 15 minutes hearing other people in line before me . But I had a reservations and needed the vehicle so I went with it worse mistake in my life. They doubled the price they told me that it was going to be my bill went from 498 to $861 .boy did I get screwed. I could have rented a car anywhere else for $87 a day but not here. Good luck people......... RickyBobbyou812
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July 2021 by Seth Anderson
If I could give this location and company a 0 star rating I would. Initially I rented a vehicle in St. Louise and was dropping it off here at the Morristown location. My charge was going to be $1,070.28 with a $200 service charge with a total of $1270.28 that I would get back after I dropped the vehicle off. Right before I went to drop it off I took the vehicle through a car wash and cleaned it exactly how I received it and fueled it back up the same way. Upon arrival I found out that there was no workers at this location and it's supposedly a "drop-off" station. I called them and they stated that they wouldn't be able to pick it up until later that evening and I needed to leave the keys in the drop off box. 15 minutes after I left this location, I was charged another $166. I then proceeded to call and ask; one, why would they lie to me and say they wouldn't pick the vehicle up until later that evening and two, what is this extra charge for (I was supposed to be getting $200 back). They then stated that I didn't fuel the vehicle back up all the way and that I trashed and smoked in the vehicle. I then told them I could take blame for the fuel, but I DID NOT smoke in that vehicle. I let them know there was no way I could have smoked in that vehicle because of health conditions and I wanted to know how they came up with those accusations. They then said there was ashes and char stains on the interior and I let them know I needed pictures. They sent before and after pictures and you can clearly see no such thing and that the "drop-off" pictures were much more detailed and they called the small crumbs that were there before I picked up the vehicle evidence of smoking. And on top of this I found out that they have a third party come and pick up the vehicle (this third party gets extra pay for cleaning vehicles after picked up). Because of this it's my word against there's when trying to dispute these extra charges. And when I called trying to dispute the charges, they then said every charge is final and everything is undisputable. I will never be renting for myself or recommending Hertz to anyone. This is an awfully ran company and they will do anything to get extra money from there customers.
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June 2021 by Mr. RedLemon (MrR3dL3m0n)
The reviews you see are unfortunately true. This place never has any vehicles and you can’t trust the hours of operation posted on here because they never hold true to the hours. I have Booked vehicles, got confirmation, only to arrive and be told there are none available. I am a president circle member and drive hertz vehicles 75% of the year for work and this is by far the worst I have experienced. Do yourself a favor and go somewhere else even if it means a drive to Knoxville. This place should probably close it doors.
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May 2021 by Paul and Marcy Brown
Very rude, unprofessional. They would not let me have a car because I was paying with a bank card, even though it was a Visa card. Any card with a Visa logo on it is considered a major credit card, and I have used this same card several times when renting from elsewhere. This location is terrible, as well as being run by morons.
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April 2021 by Shelby
If I could give this place 0 stars I would. I made a reservation, received my confirmation, and when I went to pick up my rental car was told there were no cars available. I could have booked a car with a different rental agency if they had the decency to inform me of their little issue. Appeared to be an HQ issue but the local staff member did nothing to help me at all. Left me completely stranded.
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April 2021 by Marsha Morgan
Hertz requires a $50 hold for a rental car for an insurance claim. Won’t accept a prepaid card. Won’t accept a credit card that is not on insurance policy. Won’t accept cash. Leaves poor people up the creek without a paddle. Never using Hertz again.
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March 2021 by William French
The one in Morristown TN is awful in every possible way good luck I you ever do business with them
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November 2020 by Alesha Knowland
EG is amazing!! My car has been in the shop for over a month, the last 2 weeks because of Covid. EG was very compassionate/understanding regarding the situation and did everything in his power to help me. The world needs more people like him! I highly recommend this company!!
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November 2020 by heath fleenor
Very friendly above what was required. I highly recommend them for rentals.
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November 2020 by Alesha Knowland
EG is awesome! my car has been in the shop for over a month, the last 2 weeks due to Covid. He has been very understanding about the situation and has helped me in every way possible. EG gets 10 stars from me!! Thank you so much!!!!
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May 2020 by rusty roadtrek
Ask for Mark, they are amazing here!
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December 2019 by Linda Darnell
Best place in East Tennessee to lease a car!
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November 2019 by Christi S.
Hertz gave me no information about what condition the car was to be returned in. They never said it had to have the same amount of gas as it did when I left, or that I needed to vacuum the floor before returning it. Then they try to hit me with a $300 pet fee when I never had a pet in the car. They sent me pictures where there was a small amount of pet hair on the floor which proved my 75lb German Shepard was never in the car! The seats had no hair at all. It would be completely impossible for a dog that large not to get hair on the seats. The pictures only prove that the hair was from our shoes only as we had the car for 2 weeks. Then as I am explaining this to the guy at the Morristown Hertz he cuts me off and says he is losing his patience with me and and hangs up on me. This location also called me to verify when I would be picking up a rental and then when I got there claimed they never called me and weren't ready for me. The car they gave me had a broken USB port and dirty windows. They also claimed the car was at a full tank of gas when it was only at 3/4. Worst of all they were really shady when they asked me to come down and pay the guy who cleans the car directly $30 instead of paying the company the $300 fee after telling me he had already vacuumed out the car himself. Sounds to me like someone is trying really had to put $30 in his own pocket. Needless to say I am filing a formal complaint with Hertz and hiring a lawyer if they push the $300 fee. I will never use them again and I strongly encourage everyone else to check somewhere else when renting a car.
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October 2019 by Jelani Rodnea
Literally the worst experience I’ve ever had with a rental company! I was lied to and given misinformation. Please save yourself the hassle and pick a different company or atleast a different location because this one is TERRIBLE.
