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August 2024 by Lindsay
My birthday card arrived *neatly* opened (not a machine sorter fault), and the money inside was missing. Pitiful excuse given on a lame plastic bag, and when going to file a complaint, they claim they're not liable for theft. I've had problems with this post office branch before, and I really shouldn't be surprised at this point.
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August 2024 by King Clutch
Receptionist was a big help with my return i was lost on sat aug 17 24
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August 2024 by Christine Featherstone
Baskin is lying to customers. I paid for a guaranteed delivery and was promised next day delivery by 6pm or return of postage. Pastage was never delivered, carrier stole the package. Claim was filed and denied stating package was delivered as addressed. Two packages were delivered to address on that Monday stating left on porch/door. This package tracking number said left at /in mail box. It wouldn't fit in box. Why wasn't it left at door. All the consumer affairs people did nothing. Baskin web sight says they are to provide the refund. No one is holding the carrier responsible for taking the package. It was guaranteed. Why wasn't it left at the recipient's door. I filled out a priority mail form and paid for next day delivery. I requested refund 3 or 4 times. I called Washington, DC before anyone would call me back. I emailed the postmaster assistant and it came back saying she was no longer there. I noticed it was returned by the postmaster so I forwarded it back to him. The postmaster never responded to my email. I called better business bureau and they referred me to the attorney general. The attorney general referred me back to the postmaster. Everyone is giving me the run around. I emailed channel 3 news and have not heard from them. I will never mail a package via Baskin post office again. It wasn't even for me. It was for my disabled sister-in-law who is partially blind to her god daughter who is a traveling nurse. No wonder the post office is losing customers. They are taking our money and refusing to honor their claims.
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August 2024 by ac
Lost my mail and never found it. Somehow my case number doesnt exist in the system but i still have the email for it. Fire them all and bring in people who want to do their job. Where i come from this is a sought after job. Shameful behavior.
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July 2024 by Taneshia Jackson
Keeps mail for weeks poor mail carrier
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June 2024 by Frankie Nelson
I always have my packages delivered where I have to sign for them. Went to the post office to find out where my package was. Supervisor showed me a picture of my house and a signature that was not mine. Said it was signed for and I got it. I didn’t sign for it and never got it. I think probably the postman himself signed and kept my package. Baskin post office is the worst one of all. This is not the first incident I have had , more than one time they have put my mail and packages in other people boxes and on other people porch. I have asked them on several occasions to leave my packages at the post office and not put them on the porch because people will steal them that is the reason I have paid extra to have them where I have to sign for them. Well that didn’t work. Most of the people there are mean and hateful, the supervisor look at you like he really don’t care. I am very frustrated with our postage service on Baskin. When you call they don’t pick up the phone and if you keep call they hang up and take the phone off the hook. I am very dissatisfied with the Post office on Baskins.
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April 2024 by LaTonya Mayes
They tried to deliver my package when I was out. So I went the next day to get my package and they had a sign saying that they were closed.
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March 2024 by The Don
Absolutely horrible service
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March 2024 by Peaches Dillard
Hire more people. Shouldn't be closed during the day. On the 1st of the month and a Friday. RidiculousUpdate.. next day posted open til 2. Not open at all. Shut these places down at this point.
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February 2024 by C.K. Perry
Waiting on a shipment to come and watched the mail lady drive past my house the day of delivery. The next day she doesn't stop long enough to look at a package only enough to put my envelopes in the mailbox and speeds off. She places a slip in my mailbox saving parcel to big to fit into mailbox. Of course it's to big. It's a package. After a few call and complaints back and forth I had to go down and the pick up the package myself because they refused to deliver it. Package was 30 pounds. If package is to big/heavy for delivery then why is it being accepted for delivery. I have also had problems with the mail lady dropping my packages on the porch as she leaves. Its loud enough to hear from inside my house. This location needs either new staff or retraining.
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October 2023 by Antonia Talor
The post office is suppose to open at 9am CST but it is now 9:33am CST and they have not opened up yet. Why hasn't anyone come to open the building yet.
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October 2023 by Josh
The worst post office in Memphis Tennessee this location have the worst employees bad attitudes the people that deliver your mail arethe worst if you go inside the office complain about missing packages or mail, you won't have any mail delivered at all I really hate I live in this area
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October 2023 by Ciara McMinn
Had a package to be delivered, which I needed as soon as I could. The day it says to be delivered, they left a note saying “my gate was locked”. My gate does not have a lock!! And my mail box is IN FRONT of the gate, so there was no need. This is not the first time this has happened. Sad place with sad employees.
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October 2023 by Latay Simington
My mail has been delivered nor has anyone on my block on Saturday! I didn't even know that was possible.
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August 2023 by Nanette Craig
Employees at local office have nasty attitudes. Play music. Terrible!!
