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July 2024 by K G.
This review is based on my father's funeral 4 years ago in June 2020. I'm not from Memphis, my dad is--so I chose Ford's funeral home based on family tradition. I'm from "up north" so there are certain expectations I was looking for that were severely lacking.
I'll start by saying that the director at the time, was very hospitable, kind, and patient.
The areas that left me disappointed--
Live stream did not work day of funeral. This was during COVID so many family members were trying to view via live stream.
No internet for us to show a slideshow! I had to create a PowerPoint and bring my laptop to set it up. My sorority sister wanted to email a resolution and they said they didn't have an email address for her to send too. They are too behind the times. Need updating.
They didn't prepare my dad well. He didn't look like himself. People commented this several times. Not until a recent funeral for my Uncle also prepared by Ford and noticing he didn't look like himself , that I realize the common denominator was the funeral home.
There were other things as well, none of the flowers we purchased were there for his burial. His burial was a week later due to COVID precautions, but still, this was promised. We paid for them, no show.
I would not recommend.
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February 2024 by Robbie Lowe
Thank you for taking great care of our family during the time of bereavement. My loved one " looked just like himself".
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September 2023 by Sylvia Blue
Just recently used NJ Ford to bury our father. We had a great experience with them! Everyone was so kind, Mr. Lee, Ms. Melissa just to name a few. The service, compassion and attention to honor our dad could not have been better. They honored a request my father had made before passing that was a little unordinary, but they took the time to do it and for that I'm truly appreciative. They stayed with us until the very end and took us home after the repast. The care, professionalism, and personable job they did was amazing. Thank you so much for helping us during this difficult time.
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September 2023 by jiah jackson
No complaints! Took care of me. Got a casket and it had room for him to roll around jk, everything was beautiful his final appearance the red light ambiance was top tier.
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April 2023 by tammy jackson
I have been contacting them for 2 years now I talked to some women and she promised me someone would get back with me no call so I called back this year talked to some man he stated he knew my husband and said he would get back with that same week but no call back I need answers cause this is so unprofessional
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March 2023 by Liv G.
I was greeted with a no nonsense unempathetic attitude when I contacted the office. Then they got delayed important messages for the deceased family while in the same breath undermining my relationship with the friend that was lost. Very unprofessional, irresponsible, and lack of compassion. Totally disappointed especially with the ONLY purpose of this establishment.
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March 2023 by Angela Rose
The funeral home did a great job for my father’s home going, however I did have a major concern/problem with my funeral director Pam. My siblings and I sat down to make arrangements in detail and everything was picked with reflections of my dad’s life. On the day of his funeral all of his flowers were not there! This was devastating and heartbreaking for mom. The flowers meant a lot to her. We understand mistakes and if the mistake had been handle more professional. First I mentioned to the director that did show because Pam was not present. He was confused when I asked about flowers. During my grieving process I was forced to discuss this because wires had been crossed. I was offered a refund and an apology at the burial in which it did not help the situation. I reached out to Pam the following business day and had to call 3 times before I could talk to her. After finally talking with her she apologized followed by a chuckle. Her excuse was she “didn’t hit the send button” when ordering my dad’s flowers and it was said with a chuckle. This matter was not a laughing matter for a grieving family. After being called “girl” several times and more chuckles, I decided to let it go and to warn others. Please check/double check with the directors of this funeral home to ensure your loved ones are put away properly with whatever details you’ve chosen. Somehow they think the details are a laughing matter.
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March 2023 by Sheryl Logan Smith (Mrs. Sheryl)
When my times to be buried,while I'm living I will tell my family don't let NJ Ford and son have my body, They are not really concerned about the family well being, they focus on the beneficiary ,cause that how as been said they gets paid, and now part of my family is not speaking to me, I'm the oldest sibling and I was counted out as being part of the family
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March 2023 by Janice Tinkshell
The place was very nice and clean
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March 2023 by Tracy Oliver
Compassionate, professional and friendly staff. Beautiful facility!
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March 2023 by Mrs.Blessful !
I would say something positive about N.J Ford Funeral Home, but I have phoned multiple times speaking to a woman who stated, she would call me back after, I informed her that my father was in there care in 2019. She promised to call me back, but she didn't do that, so, I cannot honor anything from them, my father had no one in charge of him, No Will, No BeneficiariesChildren yes. I'm not sure of what's going on or why no one has responded back to me, but it's okay God has it under control. Remember what people said back in the day. "What's done in the dark comes to light."That day will come, God do not like ugly and he's fond of pretty no need to call me. God is taking care of it, he see all things Good and Bad.Thank you and God Bless. I have update for everyone, It took me years to receive a death certificate for my father this funeral with held giving me information, I found out my father transitioned on November 2, 2019 for some reason or another the funeral home or my older siblings had the date changed, because on obituary it states November 2, 2019, again my father has many children we know nothing about, plus there was no Will, but like, I stated this funeral home told me, I had to go through my brother the same individual whom refuse to give me a death certificate plus did not inform me about our father's burial date through military any way, God is Good all the time. I received a death certificate on my father, I will be contacting the funeral license board in Memphis informing them about this company. It's sad our own people turn against you they lied about my father's date of death, it's still posted November 3, 2019, I will not rest until those whom did wrong by withholding information from me the oldest daughter of Sam Houston Gilliand. I will get to the bottom of everything paid, how much was paid and why this funeral home never contacted me back, there's nothing filed at Shelby courthouse on my father, but it will be along with N.J Ford and son Funeral Home
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March 2023 by Dont Judge
They hurried half my family so I say they are good and very respectful
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March 2023 by Ann Macklin
Pam Wherry charge me $1,600 for embalming and said it was for funeral. I tried several times to reach out to her. But she never returned my phone calls. There was no funeral there at the funeral home. On top that she tried to intimidate me. I ask for a receipt for embalming.
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March 2022 by Sherron H. Thompson
N.J. Ford and Son Funeral Home: class sophisticated elegant professional passionate toward families and their time of bereavement. I highly recommend them.
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March 2022 by ronnie roberson
Nice and clean friendly staff
