“I came into the Cedar Bluff store having questions about my Galaxy smartphone and Linwood was very patient and helpful and give me the answers I was looking for. I would recommend the store if you need service or sales.”
“THE BEST CUSTOMER SERVICE! I have been coming to this Boost Mobile spot in West Town Mall for a while and I have never had an issue. Very Very Kind. The man there is very knowledgeable, friendly, easy to talk to , and knows what he is doing! I would recommend coming here over going to the brick and mortar stores! Fast service and he will set your phone up, test it, transfer your account to a new phone if you bought one. You will not leave with any problems! I just love this location! I always leave with a big smile! THANK YOU!!”
“Exceptional customer service from everyone at this location helping us upgrade our service. We have been with Verizon since 2004 and have always gotten a great deal on the upgrades. Thank you so much and keep up the great work.”
“Nora was very informative & helpful. We were making a purchase with my parents over the phone & she communicated every detail amongst all the commotion. She was very knowledgeable about the services, plans and devices being offered. Very sweet lady!”
10AM - 6PM
4495 Kingston Pike, Knoxville
Mobile Phones
“Hands down the best service, amazing products and insanely inexpensive! Their entire team was so helpful. We found the perfect iPad for our son and we spend way less than we thought it would be. Thankful to have found this place because we will only be buying from them for now on.”
“I don’t usually do reviews, but this store and the gentleman who helped us was such a blessing to me and my father yesterday. We had a complicated problem and had gotten tossed around from Verizon at Turkey Creek to the Apple Store in the mall and finally this store in Bearden. The attitude of the employee was like night and day from what we had experienced at other stores. Ed, the exceptionally nice and helpful employee who sat with us for an hour and a half doing anything and everything he could think of to help us solve our problem was nothing short of a blessing. I will never step foot in the Turkey Creek location again and only go to the Bearden Hill location. Thank you Ed!”
“I had a great experience at this store! Drake Bassett and Cade Penny were incredibly helpful when I was switching my boyfriend over to my plan! Drake helped us get the phone and Cade helped us figure out why the new phone was not working at first and made sure to explain the processes of everything that goes on! Cade made sure both of our phones were activated and working! Thank you so much for all y'al do!”
10AM - 7PM
9274 Kingston Pike, Knoxville
Mobile Phones
“Great Customer Service and kind, gentleman fixed my phones Sim card issue.i haven't had any fix a phone issue in 10 years only make me buy a new one. 5 stars very happy.”
“While I sat there waiting for my parents to receive new phones, the employee who helped them had great customer service. Plus, the other employee working behind me who helped other customers also was pleasant as well.”
“The sales rep (Elijah) was very busy so the manager helped me. Even though Elijah was busy he continually checked on me and followed up with me. The manager was very knowledgeable and patiently explained to me all my questions. I respected the fact that the manager was willing to help me to allow the original sales rep to fulfill other customers needs and expectations. I thought that was professional and efficient. Great experience!”
“I came into Tennessee to check out the area for possible relocation and visit a US Cellular store. Berina was so helpful getting my new phone set up and pointing out all the great places to experience in the Knoxville area. Thank you for your hospitality!”
“Went in for a billing issue after the Harriman location wouldn’t even open their computer to see what was going on and they were who started my services. Katelyn immediately began working on it found the problem fixed it and called customer service to have my account credited. Very polite helpful and professional!”
“Update 12-27-23Had to get new phone today with some pretty complicated requests regarding parental controls and Sierra was awesome to deal with. She set up everything perfectly and was tickled at how quickly she accomplished it all. Very grateful for all her efforts and help!Stopped by today to have new phone activated. I needed parental controls set up and had no clue what to do. Daniel went out of his way to help me, helping set everything up, showing me helpful features that needed to be turned on and others that needed to be turned off. What a God-send he was to us. Totally our hero, for sure!!! So very helpful. I also laughed a lot at a battery operated Chewbacca they have there that's hilarious. They were really great!”
10AM - 7PM
5340 Millertown Pike, Knoxville
Mobile Phones
“I was really amazed at the attention I received from Jacob! He was able to answer my questions and assist me with getting my phone number transferred. He did all of this for me with a great attitude. He even was attentive to my daughter with her questions about cell phone availability.THANK YOU SO MUCH JACOB AND CRICKET!!!”
“Cale helped when my phone completely shut off. He made it smooth and effortless while at the same time streamlining upgrading my phone and home internet. Cole kept us informed throughout the process of the new home internet and helped us with questions we may have in the future as well. This was a great experience and I will continue to use this location and Cole!”
“BRENT IS THE KING. I am very dumb when it comes to switching phone carriers and am usually in a bad mood during this process. Today Brent showed me how easy it can be and has ruined other sales reps for me. The dude will get you every possible promotion in his power.”
“All of the staff people are very helpful and patient. You tell them what you need, or what you are looking for and they can almost always find a plan and/or phone that fits. Recommend highly.”
“The store on western ave is awesome. The ladies there spent a couple hours fixing the problems i had with my phone and never gave up until it was working properly. This was truly perfect costumer service. Thank you ladies.”
“I was at this store for a new phone yesterday. The young lady working was very helpful and sweet. The problem is the owner/manager calling her and yelling at her while I was there. I could hear him through the store phone. He appeared to try to get her to argue with him. This sweet young lady kept her cool and continued professional unlike the owner. I would return if she was there but if I walked in and a foreigner male was there I would leave.”
“The employees there were so nice and friendly they treat you right with respect. I really truly love tmobile now I'm so glad I switch away from At&t, they were so bad never helped me in what so ever but when I tell you Julian, he is Great sales rep and helped me so much and got me switch over so quick I did not have to wait long. I do greatly appreciated 2 other Younger men that were there with him too! Services been great now no more dropping calls fast speed all the time now Thank You Tmobile Kingston Pike ?”
“Only giving 5 stars because of the help I received last night in your store on Western Ave. I wish I got his name. I had been upset with cricket. He went above and beyond fixing my problem even though I walked in right when he was closing up. This man deserves a raise. Anybody else would have turned me away at the time and advised I would have to wait at least 2 business days. Thank you my new best friend.”
“House having issues with my phone while I just bought it but I went to this boost Mobile and they helped me and it was very helpful the girl was very helpful can't remember her name but she is very helpful and I'd give her 10 out of 1”
“Thank you Cassandra for picking a phone just right for my needs and all your help getting the number switched from Walmart which was a pain .Your very professional and others have said so as well from other customers that got this service thru you”
“Melody was awesome I needed a phone fast my husband broke his and needed one right then cheap and very very quick quickest I have ever gotten a phone I was in and out in 10 minutes thank you so much melody if you need a phone go see her”
“CONNY made my experience the best it could be . Good customer service. very sociable person. Knowledgeable and respectful. Helped me with something the customer helpdesk refused. GREAT worker.”
“Devin Moore went above and beyond to help me after rude employees of Chapman location definitely recommend him. Super nice and determined to make the customer happy.! 100000/10 thankful that Devin actually took time to help me”
“This Place is absolutely wonderful. David went above and beyond to help me with an issue I was having with my phone. I would highly recommend this place to everyone.”
“I switched from MetroPCS to here, and I love the service. Screw Metro's unlimited plan. I'd rather have good limited service than bad unlimited service.”
“I recently went to the AT&T store on Merchants Dr in Knoxville, Tennessee, to upgrade my iPhone 11 to the new iPhone 14. The representative who helped me was named Landon and he was fantastic! He was able to transfer all of my data from my old phone to the new one and guide me through the process of upgrading my device.I was really impressed with the level of service I received from Landon. He was friendly, patient, and extremely knowledgeable. He made the whole process of upgrading my phone easy and stress-free, and I felt like he went above and beyond to make sure that I was satisfied with the service I received.Overall, I had a great experience at the AT&T store on Merchants Dr. I would definitely recommend this location to anyone who is looking for excellent customer service and support. Thanks to Landon and the entire team at AT&T for making my phone upgrade a positive and enjoyable experience!”
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
“These guys are the absolute best. We've purchased multiple phones from them over the years for my wife, our kids and myself. We've also used them many times for service issues. They are not only affordable but incredibly personable.My wife and I went there to day with a minor issue on both our phones. Both issues were taken care of almost instantly and they didn't even charge us.You can do no better than to shop at and use The Phone Exchange. I simply can't say enough good things about them.”